Lauretta Smith | Page 8

Always a good experience! This is my fourth purchase from Hughes Honda over the past eight years and it's always a good experience. I don't feel pressured, and no one tries to This is my fourth purchase from Hughes Honda over the past eight years and it's always a good experience. I don't feel pressured, and no one tries to get me to upgrade to something that I don't want and can't afford. My favorite salesman, Kyle Tubbs, listens to me and works it out so that I get exactly what I want. Then T J Medina goes to work and makes sure that I get the best financing and warranty for my purchase. After the sale, the service department is great - they never try to pressure me into getting more service than I need or want and I trust them to put my best interest first - even on Saturdays. I highly recommend Hughes Honda and I'll never shop anywhere else again. More

Report | Print

No charge req servs- recalls/ multi-point inspection visit I visited dealership recently to have ALL "no charge" required services-recalls and the multi-point inspection completed. I scheduled this service bec I visited dealership recently to have ALL "no charge" required services-recalls and the multi-point inspection completed. I scheduled this service because I wanted to see if having this done would bring forth the problem with the slight hesitation during acceleration while driving. I scheduled the service online with little to no problem. While scheduling the service, I thought of the quality of service I would get so close to closing on a saturday. I DID NOT mention the hesitation problem because of past experiences dealing with automotive service shops and learning from mistakes. With that being said, the little problem with scheduling service online was having to call to verify if my 2pm appointment was accepted because the website refreshed before I received confirmation of service. When calling, to confirm appointment the service representative who answered the phone at the time advised me that the appointment did show up in their computer however, they don't schedule any services so close to closing and she advised me to hold while she checked to see if it was ok. When she returned to phone, she advised that all was OK just be sure to be there at 2pm. All went well from that point until the end of service that day. I really appreciated Laureate S. GREAT customer service....greatly appreciated. I received my service receipt showing 4 services completed: #1 replaced passenger airbag inflator, #2 multi-point inspection, #3 replaced SRS unit and #4 replaced wiper insert...(requested this in person at dealership). After my visit, my multi-point inspection only listed that my battery terminals/ cables/ mounting's may require future attention; everything else checked ok at this time. Later after leaving dealership, I still had the slight hesitation at acceleration so I decided to visit the site today to possibly schedule something to check my battery performance and maybe another service. I logged in to my Honda service account and noted that I still have 3 required services that need to be completed that I had previously checked to have done on my last visit. I then reviewed my receipt and compared it to the required services and noted that they did not complete some of the services I had checked for them to do. In all, this is the reason behind my ratings. As far as me wondering if I would receive the same quality of service scheduling my appointment at the opening of business versus last appointment before close of business; I would have to say there is definitely a difference in the service. Why didn't I receive all the services I had originally checked to have completed? More

Report | Print

A good price a great dealership and staff What more do you want from a dealer than honest people and good prices? Ask for Kyle for a car and Loretta for service and Mike the manager! A worry f What more do you want from a dealer than honest people and good prices? Ask for Kyle for a car and Loretta for service and Mike the manager! A worry free experience from start to finish! More

Report | Print

Great customer service Exceptional customer service. Service was quick and fast and I didn't have assn appointment. Thank you so much for the excellent customer service! I Exceptional customer service. Service was quick and fast and I didn't have assn appointment. Thank you so much for the excellent customer service! I will be returning More

Report | Print

Exceptional Customer service Very friendly, and courteous. I was checked in right away, my vehicle was ready very quickly. She explained everything to me what was done, was needed Very friendly, and courteous. I was checked in right away, my vehicle was ready very quickly. She explained everything to me what was done, was needed. I had forgot one fix I wanted done my car she had done very quickly. I would recommend her to everyone. Hughes Honda has an Exceptional employee. More

Report | Print

AC issues Great dealership and great service dept. trust them to do it right the first time. Loretta was great and keep me informed on when it would be done Great dealership and great service dept. trust them to do it right the first time. Loretta was great and keep me informed on when it would be done More

Report | Print

Awesome!! Great experience. Owner and service manager took time to talk with me. Minimum waiting time required and the staff was very friendly. Looked at new Great experience. Owner and service manager took time to talk with me. Minimum waiting time required and the staff was very friendly. Looked at new cars while I waited with no pressure from sales. More

Report | Print

Service Loretta has always been friendly & helpful. I bought my vehicle from Hughes Honda & have had all my service done at that dealership. If there is a fe Loretta has always been friendly & helpful. I bought my vehicle from Hughes Honda & have had all my service done at that dealership. If there is a few items that need to be addressed she will always advise me with the most important that should be done first. Which helps money wise. More

Report | Print

Absolutely Amazoning The experience was actually fun and not painful. I ended up buying a CRV-EL Navigation and a Ridgeline, best part was I got my colors. From sales to The experience was actually fun and not painful. I ended up buying a CRV-EL Navigation and a Ridgeline, best part was I got my colors. From sales to service to finance to management the staff was knowledgeable, courteous, caring, and accommodating. I could not ask for more and look forward to my service requirements. Hughes Honda is a five star company in my eyes and will not look anywhere else for my needs. Friend for life, Walter More

Report | Print

Service department is the best. The service department is well staffed with helpful, no pressure personnel. They I'm consistent with the maintenance and have done virtually all of t The service department is well staffed with helpful, no pressure personnel. They I'm consistent with the maintenance and have done virtually all of the recommended service, and my 7-year old Odyssey just keeps on going and to date has never been to them for a repair. Bought the vehicle at Hughes, but now live 1.5 hours away from Hughes, and continue to choose them over other service companies that are much closer. More

Report | Print