Lawrence Sedillo

Grand Prairie Ford responded

We are utterly delighted to hear about your wonderful experience with our team. It means so much to know that you found our staff to be helpful and that our vehicle selection met your needs. Your kind words about the great people here at Grand Prairie Ford truly brighten our day. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of care in the future.

TrippleR responded

Bad tire and wheel passenger rear (been curbed) wheel will have to be replaced missing floor mats missing luggage hide shade mssing cargo net needs new wiper blades squeaking Rear tailight was busted no inspection on body (front bumper and rear bumper) lots of damage Torn armrest on both rear passenger seats holes in the back of the rear passenger seats trim missing on AC vents Forced to buy a warranty I did not clearly want in the finance department Sales manager was very ugly to me over the phone and told me just to return the vehicle with the busted tail light lens and no floor mats and torn seats.

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that everything went smoothly and that Ron and Lawrence provided you with excellent service during your visit. Your recognition of the improvements in our sales department means a great deal to our team. We appreciate your feedback regarding the service department and are continuously working to enhance all aspects of our customer experience. Your input helps us maintain our commitment to providing outstanding service across all departments. We look forward to serving you again and demonstrating our dedication to excellence in every interaction.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team created such a welcoming environment and that you felt the positive energy throughout your visit. Your feedback about us being the top dealership in the DFW area truly means the world to us. We work hard every day to provide exceptional service, and knowing that we succeeded in making your experience outstanding motivates our entire team. We appreciate your trust and look forward to serving you again in the future.

Grand Prairie Ford responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you are satisfied with the deal and found our staff to be polite. We understand the importance of timely communication and regret that you were not informed about the Raptor's sale prior to your visit. Additionally, we recognize the concern regarding your paperwork and the dash cam. Your follow-up requests are important to us, and we want to ensure that you receive the necessary updates. Please reach out to Maricela Vera at Mvera@grandprairieford.com so we can assist you further with your concerns. Your satisfaction is important to us, and we are committed to addressing these issues promptly. Thank you for your understanding.

Grand Prairie Ford responded

Thank you for sharing your feedback. We're truly sorry to hear that you are not satisfied with your experience. This is not the level of service we strive to provide, and we understand your frustration. We would appreciate the opportunity to address your concerns and work towards a resolution. Please reach out to Maricela Vera directly at Mvera@grandprairieford.com so we can investigate the situation further and assist you in any way possible.

Grand Prairie Ford responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with both the timely service and customer care. We truly appreciate your recommendation and look forward to welcoming you back in the future!

Grand Prairie Ford responded

Thank you for your loyalty and for sharing your experience! We're delighted to hear that we continue to be your go-to dealership. It’s great to know that Jon Jensen and Ron Smith took such great care of you and made your purchase an easy and enjoyable process. We also appreciate your recognition of the exceptional customer service under John Poe’s leadership. Your recommendation means a lot, and we look forward to serving you again in the future!

Grand Prairie Ford responded

Thank you so much for your amazing feedback! We're thrilled to hear that Jackie made your experience so positive and enjoyable. It’s great to know that his professionalism, sincerity, and honesty helped make your vehicle search a pleasure. We’re also happy to hear about the remarkable delivery experience, and we’re glad Jackie went the extra mile to ensure everything was perfect for you. We truly appreciate your trust and look forward to helping you again in the future. Wishing you many wonderful memories with your new vehicle!