A very good automobile dealership located for easy
availability. Excellent Service Center and Sales Department that keeps me being a customer for 14 years.
availability. Excellent Service Center and Sales Department that keeps me being a customer for 14 years.
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by TLSMITH22
Verified Customer
Verified Customer
Service Price Transparency
Jul 13, 2023 -
Spitzer Acura responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.
Always excellent service.
Timely, polite and efficient. Layne is always friendly, knowledgeable and very courteous.
Timely, polite and efficient. Layne is always friendly, knowledgeable and very courteous.
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by BKSAINE
Verified Customer
Verified Customer
Service Price Transparency
Jul 12, 2023 -
Spitzer Acura responded
Thank you for taking the time to share your feedback with us. Layne and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Layne was very good to work with and professional.
We were very happy with the service.
Thanks
We were very happy with the service.
Thanks
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by timodonoghue
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2023 -
Spitzer Acura responded
Thank you, Tim, for your business and this review. We're happy to hear that Layne and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
It took a few weeks to get an appointment for an
inspection but the service was courteous and very good.
inspection but the service was courteous and very good.
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by SAXA3
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2023 -
Spitzer Acura responded
Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!
A hitch was installed for a bike rack.
Service was done efficiently and quickly. Layne is always very courteous and professional.
Service was done efficiently and quickly. Layne is always very courteous and professional.
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by BCOBUCCI7
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2023 -
Spitzer Acura responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.
Layne always takes good care of my wife and RDX when
Inspection time comes due.
The Dealership, as with the automobile market in general, needs the loyalty of existing
customers + the development of n
Inspection time comes due.
The Dealership, as with the automobile market in general, needs the loyalty of existing
customers + the development of new ones. Acura provides the top shelf product,
Spitzer must provide the same level of service. There are many top shelf products
out there so the level of service is critical to maintain customers. Having spent 15
years as a retail salesperson for Ford I know that without repeats and referrals, ones
income suffers. You visit the showroom once, the service department many times
to keep your vehicle up to snuff. Without service support, sales will eventually stop.
ccw
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by COURTNEYWESLEY98
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2023 -
Spitzer Acura responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, Courtney, we look forward to having you as one of our valued customers for many more years to come!
Great service department!
Always very attentive. I like that they know me and are always very helpful
Always very attentive. I like that they know me and are always very helpful
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by WILLIAMSTEVENS0
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2023 -
Spitzer Acura responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!
Car was in for the same issue three times.
I can understand maybe two visits but three was a big time/money suck. At third visit dealer comped parts, which was appreciated, but I still had to
I can understand maybe two visits but three was a big time/money suck. At third visit dealer comped parts, which was appreciated, but I still had to pay $500 more on labor, after a similar labor charge on visit #2 that didn’t result in a fix.
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by GREGORY.WESTON
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2023 -
Spitzer Acura responded
Thank you for this feedback, Gregory. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.
They are always friendly and helpful.
They always do a great job and I am always happy with the results.
They always do a great job and I am always happy with the results.
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by jeff.ripple
Verified Customer
Verified Customer
Service Price Transparency
May 23, 2023 -
Spitzer Acura responded
Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Excellent complete service.
Layne and Spitzer provided a no cost Good Will credit ( I am 200 miles over the 50,000 miles on my original new car warranty) to cover the cost of a
Layne and Spitzer provided a no cost Good Will credit ( I am 200 miles over the 50,000 miles on my original new car warranty) to cover the cost of a new speaker AMP that was defective..
Thank you!
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by KFEFOLT
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2023 -
Spitzer Acura responded
Thank you for the kind words for Layne and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.
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