Lazaro Varas | Page 4

Horrible experience. I took for the 4th time my 2024 Ram 1500 because of a vibration in the real axle when it comes to a stop and after keeping it for a month they came t I took for the 4th time my 2024 Ram 1500 because of a vibration in the real axle when it comes to a stop and after keeping it for a month they came to the conclusion that it is a normal operation for a $55K truck to vibrate???. The vehicle is returned to the customer completely dirty and full of mud and when they say they will wash it for you it means they will just pour some water over it and that is it. Not one my service advisor Lazaro Varas picked up the phone to give me an update on the status of my truck and I never received a phone call back from the General Manager Carlos Rodriguez after leaving 4 messages with the receptionist, making it clear where the lack of customer service is coming from. I have been a customer of Kendall Dodge for over 8 years and I have leased 4 trucks and ever since the new administration took over, this dealership has completely lost their professionalism, commitment, accountability and loyalty towards their customers. Not only I will never go back to this dealership again but I will also never buy another Chrysler vehicle. Perfect example how a bad administration can ruin a company by not caring about their customers, especially those that continued to go back year after year, like me. More

by RICARDO_GALASSO Verified Customer Verified Customer

Print

Genial todo bien súper conforme con todo muy contenta con el servicio realizado Lázaro muy profesional en su trabajo el servicio realizado Lázaro muy profesional en su trabajo More

by rauloren55 Verified Customer Verified Customer

Print

This dealer is the best I’ve ever been to! They have great snacks while u wait too! They have great snacks while u wait too! More

by Jen Flo Verified Customer Verified Customer

Print

It was amazing. The service is like no other out there. I would 10/10 recommend The service is like no other out there. I would 10/10 recommend More

by Betty Verified Customer Verified Customer

Print

Very Good They always do a great job on my car! Thank you 🥰. Let me know if you can send coupons! Thanks Thank you 🥰. Let me know if you can send coupons! Thanks More

by YSAFILLE Verified Customer Verified Customer

Print

Lazaro provide great customer service but the dealership needs improvement on promptness and delivering cars without damage. needs improvement on promptness and delivering cars without damage. More

by ileanadevillegas74 Verified Customer Verified Customer

Print

Lazaro has been my advisor for the pass 2 years it makes my visits to the dealership more friendly, his customer service is outstanding even tho the manager from the service department is really rude lazaro my visits to the dealership more friendly, his customer service is outstanding even tho the manager from the service department is really rude lazaro is always there to help im glad i purchased my car and service contract with you guys but im more generally grateful full for you guys having such a great person in your service department thank you Lazaro for always helping me More

by JEANETH_74 Verified Customer Verified Customer

Print

The best service from Paula. She’s responsible and very knowledgeable. Kendall Dodge my favorite dealer She’s responsible and very knowledgeable. Kendall Dodge my favorite dealer More

by fcadserv Verified Customer Verified Customer

Print

The sales person ,Hector, was very helpful in closing the deal. His mannerisms are very appropriate. Overall it was a good and fairly smooth purchase/ process. deal. His mannerisms are very appropriate. Overall it was a good and fairly smooth purchase/ process. More

by HFERNANDEZ58 Verified Customer Verified Customer

Print

The service guys provide spectacular service. The service at the workshop was very fast and fulfilled expectations. Thank you. The service at the workshop was very fast and fulfilled expectations. Thank you. More

by rruiznavas.1963 Verified Customer Verified Customer

Print