Lee Grubbs | Page 29

Excellent salesperson,very helpful,friendly and he has great knowledge about the products. It was overall a very good experience buying my BMW,I will refer family and friends to Will anytime! great knowledge about the products. It was overall a very good experience buying my BMW,I will refer family and friends to Will anytime! More

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After a long exhaustive search online for just the vehicle I was looking for I cam upon Certified Benz & Beemers website. I saw a car that looked promising and contacted the store. Danny received my p vehicle I was looking for I cam upon Certified Benz & Beemers website. I saw a car that looked promising and contacted the store. Danny received my phone call and we set an appointment for me to come view the vehicle. I was pleasantly surprised at how beautiful the facility was. Three stories of amazing cars and truck with a new store opening across the street that looks as nice as their current store. Danny was right on time and gave me the attention I was looking for. This is a beautiful store with great customer service, great products, and a state of the art service department. I know when I need to get any service work done I will be taking my new car to Certified Benz & Beemer. I suggest if you are looking for a great vehicle, at a great price, at a locally family owned dealership then you need to get to Certified. I guarantee that they are the best in the valley. Thank you Danny and all the ladies and gentlemen at this superb dealership. More

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I have always disliked the process of buying a car. This experience with Certified Benz and Beemer has been completely different. Everybody was really helpful and friendly. Without a doubt, I would refer experience with Certified Benz and Beemer has been completely different. Everybody was really helpful and friendly. Without a doubt, I would refer them to everybody looking for a vehicle. I would not be surprised that we would go back for the next time we need to buy another car. More

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Our initial dealings with this dealership was quite impressive but the honeymoon quickly passed. I have, for several months, tried to receive documentation and a second remote for the navigational syst impressive but the honeymoon quickly passed. I have, for several months, tried to receive documentation and a second remote for the navigational system that we had installed in our Mercedes. The work was outsourced to a company that has a working relationship with this dealership. To date, we have never been supplied with the paperwork, any warranty information or the second remote we were assured would be provided. Also, we paid for but were never provided any documentation or warranty information on a special coating we had applied to our car to protect the paint (which we aren't sure was ever applied). Requests for information on having an additional safety feature added to our car have been ignored. Following up on a customer's requests is definitely not a priority, at least not for Mr. Chris Reyes and the service department, once the sale has been completed. What a shame! We will not purchase another vehicle from this dealership, nor will we recommend them to others, due to the lack of follow up, not to mention the unprofessional behavior that was displayed on one of our visits, where we waited for more than an hour for an appointment that had to be rescheduled until a later date, due to time constraints. We had to witness a screaming match amongst the employees/staff members in the middle of the showroom, which I assume was part of the problem. That and a lack of proper staff coverage, due to a meeting that was taking place when we arrived for our appointment, for which we drove from Sun City, Arizona to Scottsdale (approximately 74 miles round trip). We had to make TWO round trips just for an oil change that we had prepaid for, even though they referred to it as a FREE oil change. It wad included in additional monies paid for certain services. Incidentally, we have owned our Mercedes for exactly 1 year this month. I have no desire to call this dealership ever again and will be requesting, via e-mail, a copy of any and all documentation relating to the service records of our car. I will also be filing a complaint with various consumer complaints boards, as well as the BBB. More

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We were very pleased with the quick response to our We were very pleased with the quick response to our offer, the car was detailed before I picked it up, full tank, it was everything they said it We were very pleased with the quick response to our offer, the car was detailed before I picked it up, full tank, it was everything they said it was. We bought this 2011 Tahoe LTZ without seeing it, just pictures of it. I flew down and drove it away. Berrin and the Title clerk where very helpful when I picked my Tahoe up. Lee was great about staying in communication with us by phone and email through the offer/counter offer process as well as the final purchase,wiring the funds etc... We highly recommend this dealership and will do service with them again. More

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Excellent Ferrari Purchase Back in mid December, I made a phone call to Certified Benz & Beemer and spoke with James Valentine inquiring about the Ferrari 360 Modena. James wa Back in mid December, I made a phone call to Certified Benz & Beemer and spoke with James Valentine inquiring about the Ferrari 360 Modena. James was courteous & helpful in answering all my questions and followed up accordingly. He called me the following day and we tried to work a deal on the Ferrari and also got Chris Reyes (the sales manager ) involved. Chris was good in working the deal along with James and I ended up making the deal and buying the Ferrari from this dealership. I live in NJ & bought the car based on pics & videos and these two gentlemen made me feel comfortable & secure with the purchase even from buying accross the country. Then when it came to the shipping of car, Lee Grubbs (the General Manager) got involved and he set up transport for the vehicle right away with a reputable shipping company. All three gentlemen followed up with the sales & shipping process until the Ferrari was safely delivered to my home in NJ. Car was delivered in excellent condition with no damage. Then I dealt with Jack Schneider (the owner) regarding a service issue that he was able to resolve for me in a very professional and courteous manner. I am extremely satisfied with all aspects of doing business with Certified Benz & Beemer & give them a big "Thumbs Up"! More

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Paige is a super sweet professional salesperson she has the auto knowledge knows what she's talking about when it comes time to trade it will be through Paige how one gal can be so polite an professional s the auto knowledge knows what she's talking about when it comes time to trade it will be through Paige how one gal can be so polite an professional she is remarkable More

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Certified Benz and Beemer is a great dealership. Paige and all the staff are very friendly and knowledgable. They have a huge selection of great vehicles and are very customer oriented. I bought a red Cor and all the staff are very friendly and knowledgable. They have a huge selection of great vehicles and are very customer oriented. I bought a red Corvette convertible from them last year, and have been loving it. I highly recommend them. More

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I bought this car as a Christmas present for my wife. We bought it on Dec. 23 and they were very accommodating about having the car ready for December 24. I'm Canadian and they handled the registration, etc bought it on Dec. 23 and they were very accommodating about having the car ready for December 24. I'm Canadian and they handled the registration, etc. The staff was very friendly and Paige was extremely helpful. My wife loves her new BMW! More

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Jeff was great to work with. Very nice knowledgeable guy...full of integrity and honesty. Only area of improvement would be a quicker turnaround on paperwork once the purchase was agreed to. Overall, guy...full of integrity and honesty. Only area of improvement would be a quicker turnaround on paperwork once the purchase was agreed to. Overall, very good experience. More

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