Lee Saeteune | Page 2

Excellent and fair service from sales rep, manager, and finance. Would definitely purchase here again finance. Would definitely purchase here again More

Helpful 0

Report | Print

From the moment that I stepped on to the lot, to the moment I left with my brand new car, all I experienced was world class service! moment I left with my brand new car, all I experienced was world class service! More

Helpful 0

Report | Print

Great dealership with transparent and communicative people. Regina Nickels went above and beyond to answer any questions that I had before stepping foot in this dealer. Josh, Lee and Jim also went abov people. Regina Nickels went above and beyond to answer any questions that I had before stepping foot in this dealer. Josh, Lee and Jim also went above and beyond to make my car purchase smooth and trouble free. Overall super satisfied with this dealer and my new 86. More

Helpful 0

Report | Print

Professionalism and friendliness is how I feel during my time at the dealership. Tajh and Lee made us feel like we know them for quite some. time at the dealership. Tajh and Lee made us feel like we know them for quite some. More

Helpful 0

Report | Print

Our experience was great. Everyone that helped us was the best! We couldn't be happier. Everyone that helped us was the best! We couldn't be happier. More

Helpful 0

Report | Print

I have had the pleasure of purchasing 2 vehicles from Elk Grove Toyota and it has to be one of the best if not THE best experience both times that I have ever had dealing with ANY dealership. Regina helped m Grove Toyota and it has to be one of the best if not THE best experience both times that I have ever had dealing with ANY dealership. Regina helped me both times locating the vehicle I needed and went above and beyond in making sure every thing went smoothly and we got exactly the vehicle we wanted and NO MSRP markup !! What a huge difference between them and other dealers in the Bay Area and other locations that are GOUGING buyers right now specially on hybrids. Regina was an absolute pleasure to deal with and made the whole process like clock work. The sales rep and finance dept reps were also pleasant and efficient and the whole process both times could not have been better. I don't think I will ever look anywhere else if I am ever buying a Toyota. Despite a drive for me from the Bay Area, I will always return to Elk Grove for my future Toyota needs. Heartening to see a dealership with some compassion for the buyer these days. More

Helpful 0

Report | Print

First I will start by saying I have purchased 2 brand new vehicles from this dealership, and have generally appreciated the experience, but when I picked up my 23 Tacoma this past weekend and traded in my 21 vehicles from this dealership, and have generally appreciated the experience, but when I picked up my 23 Tacoma this past weekend and traded in my 21 Rav, that all changed. Problem 1: Dishonesty from GM with Trade I keep my vehicles meticulously clean and in trading in my Rav 4 was no exception, extensive professional detail job 2 days before trade in day,( exterior wax, seal, interior shampoo, detail, the works). I had a KBB instant offer from a neighboring dealer for my Rav, $31,500 which I presented to dealer. The sales manager low balled me at $26,500 saying they would not make any money at that KBB offer, so I had to essentially plea for $29,000. He sent me a long message stating that I had bought the vehicle new for $32,000 and that they were essentially losing money on my trade. Fast forward to 5 days later, there’s the Rav listed on the lot for $36,000. Problem 2: The new truck I was very excited to pick up our new 23 Tacoma, and I was clear in the months leading to this purchase that I wanted finance the lift kit, paint protection film at the day of purchase. I was told “of course!”, “no problem”, now the day comes to finance and I’m told, “we can’t do the lift kit”, “we can’t do the paint protection film”, so I miss the boat on financing these items. When I arrived at the service center later that week, the service manager says they could have done all of those things! The poor communication, follow through and sheer dishonesty from the general manager have ensured that I will not only not do business here again, but will absolutely not recommend any family or friends do business here either. More

Helpful 1

Report | Print

Salespeople were very helpful. They were honest and not pushy. Loan process and docs signing were quick. Extended warranty was offered with different option that fits our budget. C They were honest and not pushy. Loan process and docs signing were quick. Extended warranty was offered with different option that fits our budget. Clean and welcoming environment. Came back to buy another vehicle 2 days after the first purchase. Great Customer Service! More

Helpful 0

Report | Print

Amazing process, through and through. Bill Gann was friendly and helpful and the staff explained the documents in an easy to understand way. Bill Gann was friendly and helpful and the staff explained the documents in an easy to understand way. More

Helpful 0

Report | Print

My purchase was painless and expedient. The finance people were awesome no hassle to the point. I would by again. The finance people were awesome no hassle to the point. I would by again. More

Helpful 0

Report | Print