Lee Williams | Page 2

Very nice experience I contacted the dealership online Friday evening the 27th of January about an Xterra. I received a call from Leonard Payton on the next day. I mention I contacted the dealership online Friday evening the 27th of January about an Xterra. I received a call from Leonard Payton on the next day. I mentioned needing to trade my Jeep but that I owed money on it. He encouraged me to look at the Rogue and asked when I could come in the dealership. I really didn’t want to buy a new vehicle but agreed to come in that Monday. On Monday I mentioned not wanting the Rogue because it was a four cylinder. He asked me to drive a Murano home just to see if I liked it. I did even though I expected not to like it. I ended up loving it but didn’t want to tell him that. Long story short, Leonard was able to trade my Jeep in with me owing nothing on it as well as getting me what I want in spite of an initial snag with a dealer trade. He did a really good job and made sure I got what I wanted. I’m happy with my purchase. More

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Zero customer care Recently purchased a vehicle and was appalled at the customer care given. The dealership lost the second key to the vehicle we purchased and flat out Recently purchased a vehicle and was appalled at the customer care given. The dealership lost the second key to the vehicle we purchased and flat out refused to make the situation right by replacing it. Instead they said we could purchase one at cost. 180 dollars! We just bought a $14,000 car and they couldn't even replace a key that they lost. They will not return calls and could care less about you once that sale is made Update- I was contacted by the customer care manager shortly after posting this review and she did correct this situation for me. I am glad that this was resolved but it should of never been escalated to this level More

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