Lenny Demarco | Page 14

Always A Good Experience I have used this dealership numerous times over the years to service my vehicles. I think they have actually gotten better over time. Making an appo I have used this dealership numerous times over the years to service my vehicles. I think they have actually gotten better over time. Making an appointment is always a breeze and the staff are consistently friendly and professional to deal with. There is a very nice lounge to wait in, with complimentary beverages, even an ice cream fountain! I believe their service fees are quite competitive, and they are located close to my home. More

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Satisfactory I took an updated GMC map update to the dealer to put in. I was told that it had already been updated.i find it weird that I had to pay for the update I took an updated GMC map update to the dealer to put in. I was told that it had already been updated.i find it weird that I had to pay for the update and yet it was done somehow. Since I will be traveling soon,I will discover if map was updated More

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Great customer service and well run service department My truck wouldn't start one morning. After getting it jumped, I brought it straight in to the service department where they installed a new battery. S My truck wouldn't start one morning. After getting it jumped, I brought it straight in to the service department where they installed a new battery. Since it was still under warranty they did the necessary checks and I was back in my truck in a little over an hour and my truck is running perfect. More

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Excellent customer service with a smile!!! Service Department at Dick Norris has always been exemplary and this last visit was no exception. My windshield wiper blade was rubbing and causing Service Department at Dick Norris has always been exemplary and this last visit was no exception. My windshield wiper blade was rubbing and causing noise. Nate said it had to be replaced. This vehicle is 2017 so I was delighted that it was replaced with a new one since we have been having very wet weather for the last two weeks. Thank you Service Department and Nate. Well done. More

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Saturday at Dick Norris Buick. This past Saturday, I took my Buick Rendezvous into Dick Norris Buick in Palm Harbor for a routine oil change. The service associates were all very fr This past Saturday, I took my Buick Rendezvous into Dick Norris Buick in Palm Harbor for a routine oil change. The service associates were all very friendly, and the waiting area was very comfortable. More

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Maintenance Service The staff was friendly and the service was performed on a timely basis. My nav system froze a few times when driving and after I mentioned it to Lenn The staff was friendly and the service was performed on a timely basis. My nav system froze a few times when driving and after I mentioned it to Lenny, he had the service team reset it and it seems to be working better now. More

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Maintenance I made an appointment online for my 15000 mile service. I was greeted by friendly, professional service people. I waited in a comfortable customer l I made an appointment online for my 15000 mile service. I was greeted by friendly, professional service people. I waited in a comfortable customer lounge. My car was serviced in an hour. It was a great day ! More

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Normal Maintenance Dropped by to have my oil and filter changed...just normal maintenance. The dealership also checked my alignment and did updates on any recall types o Dropped by to have my oil and filter changed...just normal maintenance. The dealership also checked my alignment and did updates on any recall types of items. I always feel that they take care of the extras without my having to request it. I really appreciate the customer care attention we receive at the Dick Norris dealership. Nice people! More

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bumper to bumper service I made the appointment on line, drove into the service center, talked with service agent and they started working on resolving the issues I was havin I made the appointment on line, drove into the service center, talked with service agent and they started working on resolving the issues I was having with the Sierra SLT. Very professional, no pressure of "add on services". Service Porter was also a pleasure to talk to as well. More

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service guy I was told when I bought my truck I had 4 oil changes when I brought it in last week I was charged for my oil change. Just not sure I was told I'd rec I was told when I bought my truck I had 4 oil changes when I brought it in last week I was charged for my oil change. Just not sure I was told I'd receive 4 changes and then be told I owe money for my services completed. I wouldn't have cared if the gentleman who assisted me wasn't so rude about it. I love your dealership but some people just aren't meant to deal with customer service. More

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