Lenny Demarco | Page 8

Service I would recommend the service department to everyone, the service was very good and their knowledge about the product was excellant. I will be back. I would recommend the service department to everyone, the service was very good and their knowledge about the product was excellant. I will be back. More

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unhappy customer I brought my Buick in for a complete detailing and I found a number of crumbs from my toddler in the back seat and film on the rear doors as if the te I brought my Buick in for a complete detailing and I found a number of crumbs from my toddler in the back seat and film on the rear doors as if the technician forgot to wipe it off. This is my first negative experience with Dick Norris so hopefully it was just a bad technician. More

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The service was excellent I have always been treated fairly and nicely at this dealership. The dealership is extremely clean and professional and I would recommend it to frien I have always been treated fairly and nicely at this dealership. The dealership is extremely clean and professional and I would recommend it to friends and family. More

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Great service Great maintenance service but adding the extra suggested repairs is pricy and they don't do price matching which is a disadvantage since I don't like Great maintenance service but adding the extra suggested repairs is pricy and they don't do price matching which is a disadvantage since I don't like to take my card to another shop to do the rest of suggested repairs More

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Honest We enjoy the friendly people that pay attention to detail and always have their happy faces on. Look forward to many years of service from Dick Norri We enjoy the friendly people that pay attention to detail and always have their happy faces on. Look forward to many years of service from Dick Norris. More

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Excellent dealership I am so grateful that I purchased my Jeep Wrangler from the Dick Norris GMC dealership. Although it's a business, the Norris family couldn't be any mo I am so grateful that I purchased my Jeep Wrangler from the Dick Norris GMC dealership. Although it's a business, the Norris family couldn't be any more loyal, genuine, accommodating, and helpful to their customers. Thank you to Dick, Doug, and Andrew Norris for everything. I hope this very positive review will be excellent for business. More

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pleasant and professional I have been working with Lenny for many years. In addition to a business relationship we have a friendly one also. I trust his advice. Dick Norris GMC I have been working with Lenny for many years. In addition to a business relationship we have a friendly one also. I trust his advice. Dick Norris GMC has been my dealership for many years. It was stone Buick before Dick Morris. I will remain a client because I have always been satisfied with the work I had done. John Bruno Is a good guy also Ed Krolin More

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Ok service,with 1 occasion exception. Recently I had my new tires mounted and balanced in addition to a wheel alignment. The work was performed by Vincent Gonzalez and Lenny DeMarco was my Recently I had my new tires mounted and balanced in addition to a wheel alignment. The work was performed by Vincent Gonzalez and Lenny DeMarco was my service advisor. I told Lenny that I would be making a 1000 mile trip upon getting my new tires. I have replaced many new parts on my Buick myself in order to conserve money, There are some thing I cannot do and are better left to technicians; in spite of my mechanical aptitude and skills. A few years ago I had the top end of my car sealed and gaskets replaced by Owen Runacres. I was very satisfied and pleased with the exemplary service I received on those two occasions. It is also fair to mention that I have not always been very pleased and I'd like to say why. In 2013 I had the driver's side transaxle shaft replaced and again before a long drive. In that case the part was replaced with a substandard part; which didn't have the correct number of "bellows" on the outboard cv boot, (it had 3) instead of the required 5 as the factory part had, and therefore it failed. I considered that sloppy/shabby workmanship and not worthy of Dick Norris Buick. I have no objection to a re-manufactured part, but I DO expect the correct specification. I still have the boot I removed from that axle and was going to show it to Brent Boostrom; but never got around to it. I have since replaced both axles along with new seals, hubs, struts, rotors, and pads in addition to several sensors. Can you tell I really like and enjoy my Buick? I am slightly particular about good workmanship; that said I have had very good service from Lenny and the back end crew with that exception. I was kinda pissed about that. I will continue to bring my car to the dealership for service that I cannot do myself. Over the years I have numerous other services and "recall" adjustments performed at Dick Norris, all have been mostly satisfatory. There's room for improvement : More

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Excellent service Dennis was very professional and I enjoyed working with him. He was very nice and extremely easy to talk with. Plus Dick Norris service department Dennis was very professional and I enjoyed working with him. He was very nice and extremely easy to talk with. Plus Dick Norris service department is always quick with their help. We have leased 5 vehicles from this dealership so I guess that says it all. 😀 More

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Dick Norris for the win Always a professional experience with Lenny and his tech Owen R. Plenty of explanation and understanding with every visit. Goes above and beyond for c Always a professional experience with Lenny and his tech Owen R. Plenty of explanation and understanding with every visit. Goes above and beyond for customer satisfaction. Always a pleaseure. More

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