Lenny Farnam | Page 11

Love new service center. Staff is friendly and helpful. Easy drop off and pick up. Staff is friendly and helpful. Easy drop off and pick up. More

by Sanzo Verified Customer Verified Customer

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Glen was very knowledgeable and professional he helped make the whole car buying experience easy and without stress make the whole car buying experience easy and without stress More

by jarhead_3_1 Verified Customer Verified Customer

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I’ve been a Depaula (and previosly Orange Ford) customer for 25+ years, service is always excellent and I’ve never had a bad experience with the service department. They always explain the type of work to b for 25+ years, service is always excellent and I’ve never had a bad experience with the service department. They always explain the type of work to be performed but most importantly to me, they are easily accessible by phonecall or text to provide service status updates or answer any questions. Everyone in the service dept are true professionals! More

by wmfitzpatrick73 Verified Customer Verified Customer

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Very positive experience. Service was on-time and waiting room was clean and comfortable. Will definitely be back. Service was on-time and waiting room was clean and comfortable. Will definitely be back. More

by danc1812 Verified Customer Verified Customer

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Lenny and team were great to work with. The new service area is clean and nice. The new service area is clean and nice. More

by cjs15 Verified Customer Verified Customer

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From walking in the door until checkout. All employees were professional and welcoming! Very well done. All employees were professional and welcoming! Very well done. More

by higginsro1 Verified Customer Verified Customer

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Everyone at Depaula are great they keep me updated through out the entire process thanks through out the entire process thanks More

by HOWARD14 Verified Customer Verified Customer

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Quality service on my vehicle. Service advisor and technicians were knowable and provided clear communication. Thank you! Service advisor and technicians were knowable and provided clear communication. Thank you! More

by DAMON.M Verified Customer Verified Customer

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Lenny did a superb job. Unfortunately the service person did not. Our car was brought in for an inspection & having a new battery installed. Lenny specifically instructed th Unfortunately the service person did not. Our car was brought in for an inspection & having a new battery installed. Lenny specifically instructed the service person to be sure to do the inspection before putting in the new battery. Otherwise the sensors would be lost. The service person did the exact opposite. Thus the car now needed to be driven 35 miles up the Northway to reactivate the sensors for the inspection. This endeavor added another hour to the wait time. Thankfully Lenny & Glenn Cummings alleviated my impatience. They apologized profusely for the mistake, which helped immensely in tolerating the delay. Thanks to Lenny & Glenn for going above & beyond their duties. Their diplomacy worked. They managed to change this loyal longtime, but on this day somewhat soured, customer around, turning my frown upside down into a smile. DePaula Ford should be proud having such employees. This customer left satisfied. I shall return. More

by 2Di4 Verified Customer Verified Customer

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I have been going to Depaula Ford for the last 7 years and have had nothing but excellent experiences. and have had nothing but excellent experiences. More

by Bkrtutz Verified Customer Verified Customer

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