Lenny Farnam | Page 11

Lenny did a superb job. Unfortunately the service person did not. Our car was brought in for an inspection & having a new battery installed. Lenny specifically instructed th Unfortunately the service person did not. Our car was brought in for an inspection & having a new battery installed. Lenny specifically instructed the service person to be sure to do the inspection before putting in the new battery. Otherwise the sensors would be lost. The service person did the exact opposite. Thus the car now needed to be driven 35 miles up the Northway to reactivate the sensors for the inspection. This endeavor added another hour to the wait time. Thankfully Lenny & Glenn Cummings alleviated my impatience. They apologized profusely for the mistake, which helped immensely in tolerating the delay. Thanks to Lenny & Glenn for going above & beyond their duties. Their diplomacy worked. They managed to change this loyal longtime, but on this day somewhat soured, customer around, turning my frown upside down into a smile. DePaula Ford should be proud having such employees. This customer left satisfied. I shall return. More

by 2Di4 Verified Customer Verified Customer

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I have been going to Depaula Ford for the last 7 years and have had nothing but excellent experiences. and have had nothing but excellent experiences. More

by Bkrtutz Verified Customer Verified Customer

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Hussain did everything in his power to make the deal and make sure I was completely satisfied make sure I was completely satisfied More

by mhebert914 Verified Customer Verified Customer

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Lenny is the best. He takes his time with understanding problems, is extremely polite and goes out of his way to keep my wife and I up to date. Whenever we leave he alw He takes his time with understanding problems, is extremely polite and goes out of his way to keep my wife and I up to date. Whenever we leave he always says 'if you have problems you call me directly.' More

by Duryea211 Verified Customer Verified Customer

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They took care of my issue covered by warranty. Provided me with a loaner. I was satisfied with the outcome Provided me with a loaner. I was satisfied with the outcome More

by pstanton9603 Verified Customer Verified Customer

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I love my Ford Bronco and Depaula Ford dealership. Always a great experience and the service is incredible. Lenny is a rock star and the service techs are as well !!! Always a great experience and the service is incredible. Lenny is a rock star and the service techs are as well !!! More

by daviddaguano Verified Customer Verified Customer

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Very professional, work needed explained. Video of work progress and plus. The wait for the work done was not too long. Video of work progress and plus. The wait for the work done was not too long. More

by LK Verified Customer Verified Customer

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I have always received excellent service and timely service from Lenny and everyone at DePaula. Thank you! I refer everyone I know to DePaula. service from Lenny and everyone at DePaula. Thank you! I refer everyone I know to DePaula. More

by denisemwillis12 Verified Customer Verified Customer

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Professional , friendly service from the moment I drove in. It was a very pleasant experience as I waited for my car to be serviced for the recall. I highly recommend Ford service. Lenny updated me when my in. It was a very pleasant experience as I waited for my car to be serviced for the recall. I highly recommend Ford service. Lenny updated me when my car was almost finished. Excellent experience! More

by Suzanne Verified Customer Verified Customer

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Courteous, Always friendly and helpful Willing to make sure you understand what is going on sure you understand what is going on More

by phillyd621 Verified Customer Verified Customer

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