Lenny Farnam | Page 129

Great customer service. Everyone in service has gone above and beyond to make my oil change's super quick and easy. Crystal, Lenny, Luis, Justin, Mike, and Josh have been amazing!! above and beyond to make my oil change's super quick and easy. Crystal, Lenny, Luis, Justin, Mike, and Josh have been amazing!! More

by k.thornton Verified Customer Verified Customer

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Very good service this time compared to my last visit when I purchased this car last March 2020. Lenny was patient and professional while speaking with me explaining the service I (Deborah Stanfield) rec when I purchased this car last March 2020. Lenny was patient and professional while speaking with me explaining the service I (Deborah Stanfield) received. It seemed to be busy at the time I arrived. However while waiting the other auto workers were also professional and polite. I hope this continues because it was a great feeling as I was hesitant about coming back for any type of service. So Thank you for that. I appreciated the service I received. More

by DSTAN77 Verified Customer Verified Customer

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DePaula’s service department is very hospitable and welcoming of ideas expressed by me during the process of delivering their very good service. I am strongly encouraged to purchase my next vehicle the welcoming of ideas expressed by me during the process of delivering their very good service. I am strongly encouraged to purchase my next vehicle there. More

by RP Verified Customer Verified Customer

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Amazing service!! I showed up unannounced and they got me right in! Friendly knowledgeable staff. The 2 workers on were so nice. The tech even pulled my car right up for me! right in! Friendly knowledgeable staff. The 2 workers on were so nice. The tech even pulled my car right up for me! More

by JEANNIECUSANO Verified Customer Verified Customer

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All went well during my visit. Best part was no charge. Certainly I will be using the service when needed. I have always been very happy Certainly I will be using the service when needed. I have always been very happy More

by ERAY297 Verified Customer Verified Customer

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Nice folks and no nonsense. Everything I needed handled was handled professionally and transparently. Labor was a bit on the pricey side but you get what you pay for. was handled professionally and transparently. Labor was a bit on the pricey side but you get what you pay for. More

by Apecha117 Verified Customer Verified Customer

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My service appointment is always completed by the estimated time & the service people explain everything to me. The only drawback is most of the items that need to be done are not covered by my 2 wa estimated time & the service people explain everything to me. The only drawback is most of the items that need to be done are not covered by my 2 warranties. More

by MTJ0221 Verified Customer Verified Customer

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I have mixed feelings - it very much depends on who you work with. My previous car was a Ford serviced by Lenny and it was always a good experience. I have had too many experiences with the Mazda that have work with. My previous car was a Ford serviced by Lenny and it was always a good experience. I have had too many experiences with the Mazda that have been frustrating. I have to stay on top of things, ask more than once to have something done, don’t get good explanations for what needs to be done, find that something I asked to have done was not, etc. More

by KAL7474 Verified Customer Verified Customer

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I like the convenience of getting my car maintenance done at DePaula Ford. Unfortunately, this is the 2nd time that I came in expecting to pay around $100 max for an oil change and NYS inspection, and inste at DePaula Ford. Unfortunately, this is the 2nd time that I came in expecting to pay around $100 max for an oil change and NYS inspection, and instead I had several other issues brought to my attention (brake pads, car alignment, radiator flush, lug nuts requiring replacement, etc.). I guess I should be grateful that these other services are suggested (and I assume really needed). I just hope that my next visit will cost me the expected $100 instead of $700+. Since I'm not the most car-savvy person, I assume that Depaula Ford has my safety in mind when recommending additional work on my car. Just hope I'm not being taken advantage of. I bought my Ford Fiesta as a used car with only 35k miles. I don't drive it much these days, and I still think of it as a new car. Guess that's why I'm surprised that I need all this maintenance work so early in the life of the car. Anyway, all the folks at DePaula Ford are personable, friendly and knowledgeable... so I defer to their judgement. More

by lgpryma@gmail.com Verified Customer Verified Customer

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A very organized and easy drop off with friendly faces that are eager to help. The service department is through and quick. Lenny Farnam is great! that are eager to help. The service department is through and quick. Lenny Farnam is great! More

by jeads1 Verified Customer Verified Customer

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