Lenny Farnam | Page 23

Lenny in Service is very professional and very customer centric with the customer always 1st attitude. Pleasure to work with. centric with the customer always 1st attitude. Pleasure to work with. More

by DSPRAGU1 Verified Customer Verified Customer

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Without the diligent, persistent, and detail oriented work from both Lenny and Howard, my truck would likely still be stuck in a bureaucratic nightmare with Ford Corporate. Ford Corporate wanted to ini work from both Lenny and Howard, my truck would likely still be stuck in a bureaucratic nightmare with Ford Corporate. Ford Corporate wanted to initially deny that I was having issues and return my car after DePaula was forced to keep it in their garage for months. Thankfully, Lenny and Howard don't adhere to cookie cutter procedure when it doesn't make sense. As such, they gave me my car back and worked around my schedule to continue having the issues troubleshooted. Howard and Lenny informed Ford corporate of the likely cause back in April, and Ford Corporate denied them the ability to confirm this, and had them perform the same software "patches" over a dozen times. Lo' and behold - now in October, when Ford was put up against a wall, they listened to Howard and Lenny, and approved the replacement part. The replacement part resolved all of my issues. If it weren't for Lenny and Howard, my car would almost certainly have been in the shop until my warranty expired. Most of the time was waiting for Corporate to reply to emails from DePaula. I cannot recommend them enough for being so good to me when I was an unintentional frequent visitor More

by Brian Kennally Verified Customer Verified Customer

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I don’t have a lot of faith in the service department anymore. I have owned six Ford escapes in the last 20 years And I know when the vehicle is not running right, And I don’t appreciate trying to be con anymore. I have owned six Ford escapes in the last 20 years And I know when the vehicle is not running right, And I don’t appreciate trying to be convinced otherwise More

by ANTONORI2002 Verified Customer Verified Customer

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I received amazing service ,my car runs greatly appreciated how kind I was treated and how fast the re call work was done.i thank all those who helped me !! appreciated how kind I was treated and how fast the re call work was done.i thank all those who helped me !! More

by beverlyuptonkhan Verified Customer Verified Customer

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As always an smooth and stress free experience from beginning to end. The folks here are always pleasant and the new waiting room is very comfortable. beginning to end. The folks here are always pleasant and the new waiting room is very comfortable. More

by Akasha4277 Verified Customer Verified Customer

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Took the truck in for an oil change and state safety inspection. Lenny, Chance, and Justin took great care of me from check in to pickup. inspection. Lenny, Chance, and Justin took great care of me from check in to pickup. More

by jbathearn3 Verified Customer Verified Customer

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My experience at the Paula was very unpleasant. I first came in to have recall work done on my truck only to find out after having the truck there for a full day that you did not have the parts. I first came in to have recall work done on my truck only to find out after having the truck there for a full day that you did not have the parts. I was contacted two months later and was told that work would take two hours. I drove there dropped off the vehicle and could not get an update on the progress of the vehicle for more than 8 hours. When I arrived to pick up the truck nobody was at the desk and I had to walk through the shop looking for help. More

by skyhighadventures Verified Customer Verified Customer

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Bought a truck from these guys, brand new, three weeks later the AC compressor goes. I called to have them look at immediately, and they told me I’d be 3 week to even look at. Called my sales rep, he was later the AC compressor goes. I called to have them look at immediately, and they told me I’d be 3 week to even look at. Called my sales rep, he was an able to get me in quicker based on the circumstances. None the less, it took the 8 weeks later, 3 separate visits, some “delayed” parts, and finally fixed it after an initial failed attempt. Not sure if they even tested it the first time. Either way, we were treated incredibly rudely and with an “I don’t give a ****” attitude by the service team. The sales rep was a good dude though. More

by jim@solar-environment.com Verified Customer Verified Customer

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No communication over priced. Cost 600 dollars for a 60 dollar part to be installed. I wouldn’t recommend them to my worst enemy. Cost 600 dollars for a 60 dollar part to be installed. I wouldn’t recommend them to my worst enemy. More

by Alaska6017 Verified Customer Verified Customer

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Friendly efficient service. Vehicle was ready as promised. Dealer had clean and comfortable waiting area Vehicle was ready as promised. Dealer had clean and comfortable waiting area More

by MOTHEPC Verified Customer Verified Customer

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