Leon Travis | Page 6

Fantastic Experience With My Jeep Compass!! Great Service. Leon Travis is the #1 professional that I worked with in the over 30+ years of car buying experience that I have. An individual who not only takes the Leon Travis is the #1 professional that I worked with in the over 30+ years of car buying experience that I have. An individual who not only takes the time to make sure what you want is right, but someone who legitimately cares. Great experience. Will have my future business. Took the time to keep me informed. Will K. in finance did a phenomenal job walking me through the purchase process. More

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MOST Amazing New Vehicle Purchase Experience-EVER! Our names are Belinda and Tim Connor, of Annapolis, MD. We have to get this review out because we hope to help other buyers who are on the market for Our names are Belinda and Tim Connor, of Annapolis, MD. We have to get this review out because we hope to help other buyers who are on the market for a new Jeep, Dodge Ram, and Fiat to not waste their time at other dealers as we initially did. Our experience was the best in our lifetime (49 and 52) at this dealer, Criswell Chrysler Jeep Dodge RAM and Fiat. We drove over an hour out of our way from multiple local dealers, and we passed several other like dealers on our way to Gaithersburg. We were shopping a new 2018 Jeep Wrangler for the past 2 months. We started in Annapolis, then Glen Burnie, then Owings Mills. Those 3 dealers refused, absolutely refused to negotiate. They insist buyers pay their exaggerated, overstated, sticker prices. They try to make you feel stupid for offering less than sticker price. They insist we don't know what we are talking about. After months of dealing with the same 3 unreasonable dealerships, Tim found our Jeep online at Criswell in Gaithersburg. We first spoke on the telephone and said we cannot make this long trip to them only to be tricked like the other 3 dealers did (when we got to the other 3, the prices and availability all changed, and the willingness to negotiate). The people who were the kindest, most professional, decent, and accommodating at Criswell were the general manager, Sam Hall (actually met us in person, super nice and honest gentlemen), Alex Ndanga (Jeep Specialist), Leon Travis (Jeep Specialist), and Ahsan (the finance expert). This team works together like none other. We have bought several cars in our lifetimes and have NEVER had such a wonderful experience. We have never seen such teamwork at a dealership. This dealer is in the business to move cars, not sit on them waiting for that person to just over pay. There is a reason why Criswell is so huge and why we now vow to only buy from them for any future vehicles. We take reviews VERY seriously, and I hope any readers will take our advice and save yourselves money and headaches and buy from Criswell! There are still good people in this world in which to do business with..... each of them fall under very good people. Also, there was a kind young gentlemen in the parking lot as I was leaving. I believe he moves vehicles as needed on their lot. He said "are you those nice people from Annapolis who are buying a Jeep"? I was touched that the work got around that we were coming from a distance and we felt so appreciated. We owe Criswell the thank you, not the other way around. Trust me, they are "different" and not the typical dealers. We are touched and super grateful! More

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Outstanding Service Best car buying experience ever. Leon Travis was accessible, honest, and thorough. Would be happy to use him again, or recommend him to others. He i Best car buying experience ever. Leon Travis was accessible, honest, and thorough. Would be happy to use him again, or recommend him to others. He is a great listener, and helped me make informed decisions! 5 star. More

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Wonderful Experience at Criswell Gaithersburg Leon Travis made our shopping and purchasing of my new vehicle so easy and painless. He allowed us to test drive as many vehicles as we felt necessar Leon Travis made our shopping and purchasing of my new vehicle so easy and painless. He allowed us to test drive as many vehicles as we felt necessary with no issue. He allowed us time to consider our options, with no pressure or unnecessary phone calls, which I have had with other sales consultants. I was so pleased with my experience with Leon and his professionalism. He thought of everything that would help us during our transaction. I will give him my business from now on. More

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Great experience! The staff at Criswell were very professional. Leon our Sales Consultant was awesome. He kept us informed about the Jeep we ordered. When we came to The staff at Criswell were very professional. Leon our Sales Consultant was awesome. He kept us informed about the Jeep we ordered. When we came to pick it up, he made us feel welcomed from the moment we walked in the door! I especially liked that he paid attention to details. He was very kind and treated us like friends! More

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BEST CAR BUYING EXPERIENCE *EVER* I live out of state 3 hours away. Custom ordered a new 2019 Rubicon and gave a $1000 deposit. They processed all paperwork and gave me fair value for I live out of state 3 hours away. Custom ordered a new 2019 Rubicon and gave a $1000 deposit. They processed all paperwork and gave me fair value for my trade sight unseen. They kept me in the loop through the entire production process, and on the day I drove my trade down they were 100% prepared for everything. ALL personnel were phenomenal to deal with. ZERO funny business, hidden fees, renegotiating, nickel and diming, etc. I wouldn't hesitate for a SECOND to buy another vehicle in this fashion from this dealer in the future. In fact, they mailed me a DMV package and check two weeks after purchase; I just took it to my NJ DMV and 45 minutes in and out, only had to pay a net of $38 extra. Best decision ever to purchase through Criswell from out of state - DO IT you will not be disappointed! More

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Leon Travis Was Wonderful to Work With Leon Travis was wonderful to work with. He was knowledgeable, spent a great deal of time with me and always seemed to have my best interests in mind. Leon Travis was wonderful to work with. He was knowledgeable, spent a great deal of time with me and always seemed to have my best interests in mind. I worked with three dealerships and Criswell ended up having the best price. There were few minor bumps in the road as there always are but Leon and his team always seemed reasonable in terms of the resolution. Then Nguyen was also good to work with on the finance side. Thank you all for a great experience. More

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Caring customer service Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wr Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks. More

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Total customer dedication First of all, Leon Travis greeted us warmly and demonstrated a genuine desire to help my wife in assisting her with obtaining maximum benefit usage of First of all, Leon Travis greeted us warmly and demonstrated a genuine desire to help my wife in assisting her with obtaining maximum benefit usage of her carphone and cell phone. He took great care and pride in the undertaking. He clearly showed that the customer's well being is most important to him. It is so refreshing to see how much Leon loves helping bring about the desired result. He's not all about himself but rather has a solid respect for.others. Leon is a top-notch, first-class gentleman in every particular. More

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Exactly what I wanted! Leon was amazing throughout the whole car buying experience. He listened to what I wanted and found a care that matched perfectly. He made transitioni Leon was amazing throughout the whole car buying experience. He listened to what I wanted and found a care that matched perfectly. He made transitioning to working with the financial department flawless. He consistently asked if I was okay and if I understood the entire process. Totally happy with my purchase! -Tiffany and Sonnie More

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