Leslie Altimus | Page 4

The sales staff was great, especially the work that Mr. Allen did for us, but there are some general problems. I was not given an inspection report or carfax even after I chose a vehicle that I would like Allen did for us, but there are some general problems. I was not given an inspection report or carfax even after I chose a vehicle that I would like to purchase. Other dealerships that I've dealt with have had their inspection reports immediately available along with either autocheck or carfax. I think Mr. Allen thought I was upset with him when I left the dealership; however, I was upset with the banks that insist on punishing my success with high interest rates because I live within my means and I don't need to borrow their money. I would have purchased the Toyota with cash, but it was at the upper limit of my budget, and I wouldn't have been able to cover maintenance expenses down the road if there were any. Having an inspection report ready is especially helpful for those of us buying with cash, and I think if I had an honest inspection report in front of me, I might have decided to purchase that night. I'm purchasing a car for Jordan Ford only because they were able to provide an inspection report, without having to ask, and I know exactly what I will have to pay for now, and down the road. I would recommend the sales staff at Basney, but I think Basney would do much better by being up front with carfax and inspection reports without having to be asked to present them. More

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The young salesman was great. Speedy was great. Honestly, everything was to be expected, except for Ken. He was condescending, rude, and pampas. Speedy was great. Honestly, everything was to be expected, except for Ken. He was condescending, rude, and pampas. More

by bturn219 Verified Customer Verified Customer

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Responsive to my inquiries; friendly personnel; clean facility; good inventory; knowledgeable of product; accommodating of my schedule. facility; good inventory; knowledgeable of product; accommodating of my schedule. More

by tlbond Verified Customer Verified Customer

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I arrived 1 hour early to pick up my car. It was not ready, Ok, my fault. I proceeded to wait for 2 hours. Short staffed. Ok, I get it. Finally given keys to my car. One key was for the wrong It was not ready, Ok, my fault. I proceeded to wait for 2 hours. Short staffed. Ok, I get it. Finally given keys to my car. One key was for the wrong car. Annoying, but not a huge deal. Get the car home, one of the warning lights I asked to have checked went on and has stayed on. Overall, not the most positive experience. Bob was friendly enough to talk with, but bottom line, he forgot that my vehicle was supposed to be ready on Saturday. He thought it was supposed to be Monday. Instead of what I thought was going to be a quick 15 minute pickup ended up being 2 hours of wasted time. More

by caloesch Verified Customer Verified Customer

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Scott was great to work with and I’m happy we were able to make a deal together. I appreciate his professionalism and willingness to help out with my deal. I plan on going back for my next! to make a deal together. I appreciate his professionalism and willingness to help out with my deal. I plan on going back for my next! More

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Great service in the horrible process of buying a car. Never fun spending that much on a car but at least the service is great. Never fun spending that much on a car but at least the service is great. More

by melick77 Verified Customer Verified Customer

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They won't approve you unless you have perfect credit. Won't even try helping you. Worthless dealership and worthless internet sales management. Won't even try helping you. Worthless dealership and worthless internet sales management. More

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Leslie's customer service was spectacular and responsive. Definitely a very satisfied out of state purchase and not seeing the vehicle in person. She provided photos and videos to inspect it. The paper Definitely a very satisfied out of state purchase and not seeing the vehicle in person. She provided photos and videos to inspect it. The paperwork and transaction was so easy with their finance department. Vehicle was inspected and serviced by Basney mechanics, so no worries at all. More

by CA Element Verified Customer Verified Customer

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This was our first certified pre-owned Honda and first time working with Basney Honda. We started online with Leslie Altimus, she was very helpful to get the process started for us. At the dealership we w time working with Basney Honda. We started online with Leslie Altimus, she was very helpful to get the process started for us. At the dealership we worked with Scott Allen. He worked with us patiently as we drove multiple vehicles and he answered all our numerous questions. Once we made our decision he took care of getting us setup in our CPO Honda Pilot. We were very satisfied with the staff at Basney Honda. More

by B&B_Gingerich Verified Customer Verified Customer

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Basney Honda is a great dealership. Shoutout to Scott Allen. Keep up the good work. Shoutout to Scott Allen. Keep up the good work. More

by charrie002 Verified Customer Verified Customer

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