Lester Cochran | Page 3

Les was great to work with and was really helpful getting me in touch with Subaru corporate for financial assistance on my Sun roof repair. I loved the loaner car as well. The length of time to figure out th me in touch with Subaru corporate for financial assistance on my Sun roof repair. I loved the loaner car as well. The length of time to figure out the issue was frustrating though. More

by ALISWIFT17 Verified Customer Verified Customer

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Great first experience with Subaru Service and all went well. Nice staff, comfortable waiting room, and quick service. well. Nice staff, comfortable waiting room, and quick service. More

by KIM66 Verified Customer Verified Customer

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Brought my Subaru in for an oil change and check up. Lester was very thorough and courteous. He said it would take two hours but was done in less time and even had my vehicle washed. I would definitel Lester was very thorough and courteous. He said it would take two hours but was done in less time and even had my vehicle washed. I would definitely recommend this dealership. More

by cwrocky Verified Customer Verified Customer

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This dealdership was great, I came in for a oli change and was offered a ride home while I waited. Great service, friendly staff who were professional and reliable. and was offered a ride home while I waited. Great service, friendly staff who were professional and reliable. More

by STEFARNOT Verified Customer Verified Customer

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Customer service was amazing! Had to bring the car back for a fix on some previous work. Les was very understanding & made sure that it was taken care of. I had a friend with me Had to bring the car back for a fix on some previous work. Les was very understanding & made sure that it was taken care of. I had a friend with me & she was so impressed. Everyone that walked by us acknowledged us & asked if we had been helped. More

by JUANKAREN Verified Customer Verified Customer

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Everyone was great and upbeat. I used to go to Hello Subaru, I will definitely do my service's here. I used to go to Hello Subaru, I will definitely do my service's here. More

by SUBAMAN100 Verified Customer Verified Customer

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Excellent customer service—Les is the best! I made an early appt but some latecomers showed demanding service and it delayed my getting my car taken care of. But I wouldn’t take my Outback any I made an early appt but some latecomers showed demanding service and it delayed my getting my car taken care of. But I wouldn’t take my Outback anywhere else! More

by TORCHY Verified Customer Verified Customer

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Polite and attentive. Answered all of my questions with authority and precision. Top notch professionalism and kindness. Answered all of my questions with authority and precision. Top notch professionalism and kindness. More

by BRADDICK Verified Customer Verified Customer

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I had a 10:30am appt for an oil change. I was told by Lester it would be a 2 hour wait. At 12:30pm I found Lester and asked him how much longer since he had not checked on me. He said my ca I was told by Lester it would be a 2 hour wait. At 12:30pm I found Lester and asked him how much longer since he had not checked on me. He said my car was next in line and walked away. Next in line to be done or start the oil change which would take an hour?! Then I saw him put a post it on his door and leave. The note said going to lunch back at 1:35. He did not assign me to anyone else or tell me he was going to lunch! Clearly my time meant nothing to him. I found another service person and told him what was going on. They had not even started my car and it was almost 1pm at this point. He assured me they would get my car in next and rush through the service. I was so upset at this point I went and spoke with the service manager. He felt terrible about my experience and said he would speak to Lester. This is my first time owning a Subaru and based on my service experience I would go back to Toyota in a heartbeat for my next car. Extremely disappointing! More

by KLSHRADER Verified Customer Verified Customer

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The advisors were very efficient and professional. Not much more to say but they were good people Not much more to say but they were good people More

by limmoireen Verified Customer Verified Customer

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