Lester Cochran | Page 11

Bob Baker Subaru in Carlsbad is the best dealership/ car service in San Diego…great service every time! service in San Diego…great service every time! More

by Mcassianodossantos Verified Customer Verified Customer

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I am new customer and my former service location offered reward/loyalty program. For service this location doesn’t offer reward program. Service overall was good and work done well. reward/loyalty program. For service this location doesn’t offer reward program. Service overall was good and work done well. More

by Me.. Verified Customer Verified Customer

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Everyone there is a delightful person I always have such a great experience…. Thank you a great experience…. Thank you More

by classic08hd Verified Customer Verified Customer

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Terry, the salesman was the brightest light in my experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the de experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the dealerships). It did however take over two hours to complete my paperwork and I still left without copies of my deal. In the dealerships defense, they are in the middle of a remodel and a new computer system integration. I wrote the experience off as a "one time hiccup" When I went back to drop my other Subaru off for service and pick up my new car, it was more of the same ( this was 5 days later btw). I pulled into the service drive got out of my car and stood for 10 min without being acknowledged. I finally went door to door looking for someone to check me in. Someone finally helped me and checked me in. I went back to sales department to pick up my paperwork and keys to my new car. I interfaced with Jill and she promptly brought me my keys and paperwork for the new car. She walked to the new car only to find out the the Due Bill was not completed ( note: they had the car for 5 days). More scrambling , more waiting to try and uncover why it was not completed. After about 30 minutes they reprinted the due bill and sent me to Parts to pick up my cross bars - albeit uninstalled. They did offer to install but I had already been waiting now for an hour between service and missing due bill and had to leave. The capper was today, I went to pick up the Outback from service arrived in the drive and again stood there, along with 3 other arms folded customers waiting around, No greeter, no I'll be right with you .... nothing. I identified my service advisor name on the door and stood outside his office while he was on his computer ( looked as though he was also being trained on a new system) .... nothing - no hello no I'll be right with you - nothing. I tracked down a lot attendant, who grabbed another guy who was able to find my paperwork so I could leave..... another 30min process that just didn't need to be that way. $130 oil change and tire rotation is expensive, especially combined with poor service More

by SLADE991 Verified Customer Verified Customer

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Been on this dealership since 2019 and they’ve been great, good services and friendly professional people. great, good services and friendly professional people. More

by MICHAELALEX_JAVILLONAR Verified Customer Verified Customer

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First: the advisor Lester, was phenomenal. Second: Beyond that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which were never returned until I left one to Lester’s direct line. He called me back within the hour. Third: $100 for an oil change is shameful. Fourth: A part was ordered and I was never advised it was in. Was told two or three days. If it wasn’t for me calling 10 days later, I’d still be wondering. So much for customer service. Fifth: Again Lester was the only bright spot in this encounter. He was thorough, respectful and took the time to go over things in detail. You should keep him around, he will help you clean your act up. People go to a dealer for a specific level of service. The advisor can only do so much. This boils down to poor leadership and management. While Covid is responsible for some of todays issues, dealers need to be aware of this and adjust accordingly. Your dealership has failed the primary responsibility: CUSTOMER SERVICE. More

by dcon3130 Verified Customer Verified Customer

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I was not kept informed on car status. Cost was more than quoted, however, work was well done. quoted, however, work was well done. More

by smendell Verified Customer Verified Customer

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Dealer provided excellent service in contacting the warranty company and getting the warranty company to approve the repairs. We were given a loaner car for the entire time. Very satisfied warranty company and getting the warranty company to approve the repairs. We were given a loaner car for the entire time. Very satisfied More

by azshrink Verified Customer Verified Customer

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Knowledgeable, friendly and cost effective. Best dealership around! Highly recommend. We won't go anywhere else because we trust our Subaru toBob Baker dealership around! Highly recommend. We won't go anywhere else because we trust our Subaru toBob Baker More

by revsngn Verified Customer Verified Customer

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