Lexi Carter | Page 2

Eddie was friendly and very helpful. He kept me up to date on the status of my vehicle. He kept me up to date on the status of my vehicle. More

by TXAGGIE0520 Verified Customer Verified Customer

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One star is too high. We have had terrible service on multiple occasions. This time, you had our car for 7 weeks. You called and said it was ready. I got to the dealership We have had terrible service on multiple occasions. This time, you had our car for 7 weeks. You called and said it was ready. I got to the dealership and was told it wouldn’t start and had to be jumped off because the battery was dead. I had to drive it straight to Firestone to get a new battery. I don’t know how this was missed while replacing an engine. A week after picking up the car from having the entire engine replaced, the car overheated again. The same problem as before. We barely made it to the dealership to be repaired again. Terrible customer service. You lost a sell of a new Jeep because we don’t want to have to deal with the service department. More

by PLYMELLSN Verified Customer Verified Customer

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Received professional service. Answered all my questions and gave me options and that helped me to decide what was better for the purchase. Answered all my questions and gave me options and that helped me to decide what was better for the purchase. More

by CORINAPENAR Verified Customer Verified Customer

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Yall always seem to get the job done but it is never a smooth easy process. Plus y'all change procedures all the time. Example oil changes depending on who I talk to depends on if y’all make appointments smooth easy process. Plus y'all change procedures all the time. Example oil changes depending on who I talk to depends on if y’all make appointments for that or not. Unfortunately, it kind of seems like that on everything. This Time when I left, I noticed going down the street nobody latched the hood on my Jeep. So it was vibrating and bouncing all over the place. I had to find somewhere to pull over so I could latch my hood down. I wanted to bring my Jeep in for some work that did NOT make it inoperable. I was told I had to leave it there (for almost a week) before they were going to get to it. I said I would just make an appointment, or I could bring it in the day before and I was told no. So I just didn’t get the work done and it cost you guys money that y’all would’ve got. This particular time everything went OK as far as I made an appointment, dropped it off. Had the work done and left. Unfortunately, they just did not lock my jeep hood down, which is troublesome. More

by SAGUNSLINGERS Verified Customer Verified Customer

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All 4 of my tires were inflated at 25 & supposed to be 30 to 35. I discovered this when my air pressure light came on. to 35. I discovered this when my air pressure light came on. More

by K Verified Customer Verified Customer

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Lexie is the best service writer I have ever encountered Give her a raise please Give her a raise please More

by DBARNY2 Verified Customer Verified Customer

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Good service easy to work with clean work place know how help with with the problem u have help with with the problem u have More

by NONE3 Verified Customer Verified Customer

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Bought a used car they were to do an point inspection on , check battery, tires windshield wipers none of that was done one week after I got it had to replace battery but it was so corroded and there was no , check battery, tires windshield wipers none of that was done one week after I got it had to replace battery but it was so corroded and there was no windshield wiper blades on the back window. If an all point inspection was done this would of been noticed More

by MSTEWART19633 Verified Customer Verified Customer

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Now that they use appointments for oil change. The time has reduced dramatically. Great job took me less than thirty minutes The time has reduced dramatically. Great job took me less than thirty minutes More

by NONE3 Verified Customer Verified Customer

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They always take care of me and my family when it ones to servicing our vehicles. servicing our vehicles. More

by KBLOODALMEIDA Verified Customer Verified Customer

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