Eddie Gomez

I purchased a low-mileage 2023 Jeep Gladiator from All American on Memorial Day 2026. When I got home, I noticed both front seat belt mechanisms were rattling. A few days later, when I returned to pick up American on Memorial Day 2026. When I got home, I noticed both front seat belt mechanisms were rattling. A few days later, when I returned to pick up the Jeep after they installed a new tailgate cover, I pointed the issue out to the salesperson. He took a quick look and told me it was probably something that just needed to be tightened, then essentially dismissed the concern. Over the next few months, the rattling continued. Since the issue involved seat belts, I eventually decided to have it checked by the dealership. To my surprise, I was told it would cost approximately $2,100 to repair. When I reminded them that I had purchased an extended bumper-to-bumper warranty, I was told the repair was not covered. What is most frustrating is that I reported this problem at the time of purchase. The defect existed when the vehicle was sold to me, and I made the dealership aware of it almost immediately. Instead of addressing the issue, it was brushed aside. Now that the problem has become more serious, I am being told it is outside their short warranty period and entirely my responsibility. My biggest concern is that this involves a seat belt safety component, not a cosmetic issue or normal wear and tear. Rather than showing any concern about a potential safety problem that was reported from day one, the dealership's response was simply that they would not cover it. Unfortunately, the poor reputation this dealership has in town appears to be well deserved. I gave them the benefit of the doubt, and I regret it. If you buy a vehicle here, make sure every issue, no matter how minor it seems, is documented in writing before you leave the lot. UPDATE: When I dropped off my Jeep, I had washed it the day before. Went to pick it up and it was filthy...like they drove it down gravel roads or something. More

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Mr. Gomez was super helpful! Every time I bring my vehicle in, he's always professional vehicle in, he's always professional More

by cejames777 Verified Customer Verified Customer

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All American Jeep is outstanding. They consistently take care of my needs. Shout out to Eddie is one of the best Service Writers in the business. Thank you! They consistently take care of my needs. Shout out to Eddie is one of the best Service Writers in the business. Thank you! More

by rpfeil Verified Customer Verified Customer

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Great service and professional service. So far the car is working good with no issues. So far the car is working good with no issues. More

by TUDOR60 Verified Customer Verified Customer

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Service people are always courteous and happy to help in anyway possible. Waiting room is clean and has access to water, coffee, and tv to watch! anyway possible. Waiting room is clean and has access to water, coffee, and tv to watch! More

by DITMORE.JAMES Verified Customer Verified Customer

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I'm glad I took my vehicle there to get it worked on , ya did a good job in a timely matter. I wouldn't think of taking it anywhere else Thank you Till next time did a good job in a timely matter. I wouldn't think of taking it anywhere else Thank you Till next time More

by ISRAELEPOLANCO Verified Customer Verified Customer

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Just simple thing is I won't be back. Way easier to deal with local independent mechanic. Spent about 3 hours at dealership to get nothing fixed. Went to my local garage and problem fixes Way easier to deal with local independent mechanic. Spent about 3 hours at dealership to get nothing fixed. Went to my local garage and problem fixes in 20 minutes More

by patryn Verified Customer Verified Customer

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Disappointed in garage not checking tire pressure as it has always been done in the past. Mr Gomez was most kind and professional. has always been done in the past. Mr Gomez was most kind and professional. More

by TACOTINKER44 Verified Customer Verified Customer

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They have always made my service visits super easy and friendly! I enjoy the friendly attitudes and the incredibly fast service I receive every time! friendly! I enjoy the friendly attitudes and the incredibly fast service I receive every time! More

by IRIONST Verified Customer Verified Customer

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Excellent customer service! The two times I’ve had to take my Jeep Grand Cherokee in were for factory recalls. Everything was explained perfectly and repaired very quickly. Th The two times I’ve had to take my Jeep Grand Cherokee in were for factory recalls. Everything was explained perfectly and repaired very quickly. Thank you so much, Eddie! More

by pdgranger04 Verified Customer Verified Customer

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