Lexi Montero | Page 11

Very satisfied with the service very satisfied with the customer service it is silly to have someone write 15 words customer service it is silly to have someone write 15 words More

by KENCARIFI Verified Customer Verified Customer

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I have been an avid Jeep owner for nearly four decades; obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by d obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by directly contacting Service Manager Ray McKnight and General Manager Dave LaBar. We received no response from either party regarding a missing hitch cover that someone removed during a service repair appointment and an incomplete service issue. Both of these unresolved issues should serve as a warning to current and potential Jeep/Chrysler customers of Sands Chrysler Jeep Dodge Ram, located in Quakertown, PA. I brought my 2018 Jeep Grand Cherokee in for multiple service issues in March of 2025. After a week, I picked it up and received a detailed itemization of the repairs that had been completed. Shortly after, I noticed the hitch cover was missing, causing me significant inconvenience. Ms. Malone from the service department informed me that it likely came off while driving, as it was only attached with three clips.  Unsatisfied with this, I contacted Service Manager Ray McKnight, who initially responded promptly. He ordered a replacement cover, but during installation, we discovered the metal strip was missing as well, further delaying the resolution. After returning multiple times, on May 3, 2025, I was informed that the part had not arrived and would be reordered if necessary, prolonging the resolution process.  On May 29, 2015, I again reached out to Mr. McKnight to address two concerns: following up on both the hitch cover part and an issue regarding a motor fan blower that was one of the repairs completed in March, which was still unresolved.  At the time of service, my extended warranty covered all repairs; however, it expired at the end of April, which I had previously communicated. After receiving no response from Mr. McKnight, my husband reached out multiple times, including an email and several voicemails. Several weeks later, he contacted Sands Auto Group customer service and spoke with Ben, who mentioned that Mr. Sands would be available to discuss our concerns and would return our call. We never heard from Mr. Sands.  Frustrated with the lack of communication, my husband ordered the missing part from Bergey’s in Souderton, paid for it, and installed it himself. This disappointing experience stemmed from an error in the service department at Sands. While I understand such things can happen at busy dealerships, the poor communication has eroded my trust in them. Trust is the most essential word when it comes to purchasing anything, especially of such magnitude as a vehicle. There is nothing worse than being unable to trust the people and policies that stand behind the Jeep vehicles. My husband's decision to forego trading his BMW for a Jeep at Sands and instead return to his BMW Dealership is a clear indication of the impact of this experience on our future business. More

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The best dealership and service center in the Leigh Valley. Sands treats it's customers like family a d always goes above and beyond for customer satisfaction.A customer of this dealership since 1998. Valley. Sands treats it's customers like family a d always goes above and beyond for customer satisfaction.A customer of this dealership since 1998. AAA+++ all the way!!!! More

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Service is great and I feel very comfortable with everyone at Sands. Always a good experience there. everyone at Sands. Always a good experience there. More

by lonniberger Verified Customer Verified Customer

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Extremely helpful in contacting extended warranty company for me and sorting out coverage and covered parts for me and sorting out coverage and covered parts More

by judygeiser Verified Customer Verified Customer

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Everyone was very nice. I wish they would have figured out what my hybrid Jeep turned off on me and why when it changes from electric to hybrid on the turnpike I loose accel I wish they would have figured out what my hybrid Jeep turned off on me and why when it changes from electric to hybrid on the turnpike I loose acceleration. More

by jsshortnsweet Verified Customer Verified Customer

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Quick, easy service! Able to assist with all my vehicle issues and report them back in an easy to understand fashion. Friendly service representatives, and great service. Able to assist with all my vehicle issues and report them back in an easy to understand fashion. Friendly service representatives, and great service. Will take my vehicles here again. More

by KRISTINEAGARCIA Verified Customer Verified Customer

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Very good experience for service done at Sands Jeep. Fast service and friendly and courteous. Will definitely be back again. Fast service and friendly and courteous. Will definitely be back again. More

by dmacamaro Verified Customer Verified Customer

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Awesome service very attentive as always. Very friendly attitude I am always impressed by the service I receive Very friendly attitude I am always impressed by the service I receive More

by jepzddw Verified Customer Verified Customer

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Setting up an appointment was easy. The work they did was 90.000 to 1000.00 miles check up. One thing I noticed now that my car is setting in the garage is I have oil or grease spots on The work they did was 90.000 to 1000.00 miles check up. One thing I noticed now that my car is setting in the garage is I have oil or grease spots on the floor which I never had before so hopefully it is just some grease dripping due to excess . If it continues to drip you’ll hear from me My only complaint was that they removed a sticker from my windshield that was a Costco sticker reminding me to get my tires rotated. They have no business removing that, what is the purpose of removing it , it should not concern them. Also when I dropped off my car I told Amy I had prepaid my oil changes. When I picked up my car they had charged me for oil change so Mr. McKnight had to remove that charge from my bill. More

by moooc3 Verified Customer Verified Customer

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