Lexi Montero | Page 10

My experience is always a great one at Sands, Everyone is always so nice, professional and informative . always so nice, professional and informative . More

by jdeblasis64 Verified Customer Verified Customer

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Friendly dealership, they let you know what work is going to be done. Will visit again to be done. Will visit again More

by chris62 Verified Customer Verified Customer

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Lexi was very friendly and helpful. I've had me jeep serviced there since i bought it. I've had me jeep serviced there since i bought it. More

by charliemannino Verified Customer Verified Customer

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Little Glen did an awesome job. Only negative was the salesman that approached me to see if i was interedted in trading in my grand....didn't care for that nor the fact they callin Only negative was the salesman that approached me to see if i was interedted in trading in my grand....didn't care for that nor the fact they calling me about an hour after I was home and see it I was interested again on trading in my grand. Honestly if I want to trade my grand in, I would contact them. Felt it was very rude on their part to do that. More

by cjjeeps Verified Customer Verified Customer

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Ken did everything he said he was going to do and got me done in a timely fashion. done in a timely fashion. More

by danielbucceroni Verified Customer Verified Customer

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My appointing was scheduled and completed in a timely fashion. I waited at the dealership and was provided with text and video updates. fashion. I waited at the dealership and was provided with text and video updates. More

by liz35 Verified Customer Verified Customer

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I was very satisfied with the work that was done and the manner in which everything was handled. manner in which everything was handled. More

by livingstonebc Verified Customer Verified Customer

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Made an appointment for service. Due to hvac issues and battery light on dash. Never notified of any updates until calling towards end of day. This was Thursday they asked to keep it Due to hvac issues and battery light on dash. Never notified of any updates until calling towards end of day. This was Thursday they asked to keep it for another day as they needed one more hour to diagnose the issue. Next day Friday no updates until calling at one hour till closing. They said they are still working on it. No more updates until I WALKED IN Tuesday. They said that the alternator needs to be replaced. It took 3 days to find out it’s the alternator. They quoted a price to fix it. The hvac issues I took it there for as well were not resolved at this point either. Service center said they would need another 30 minutes to resolve this issue. After that time I paid for diagnostic services only. The HVAC issue was never resolved. Very disappointing service to say the least. Seems like most staff are new. This could be the cause of the experience I received. More

by aunyjes Verified Customer Verified Customer

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For the second time, my Wrangler displayed a problem with a recall involving the clutch. I dropped off my Jeep around 7:45 am that morning and heard nothing all day. No updates. I texted the service dept. a recall involving the clutch. I dropped off my Jeep around 7:45 am that morning and heard nothing all day. No updates. I texted the service dept. using the text they sent me but nothing. I finally called after 5 pm and was told they were still working on it and wanted to keep it until the following day. That wasn't a problem, but letting me know so I could let my ride back to Sands know would have been the courteous thing to do. It was ready the next morning, but they again couldn't find a problem. Instead of just admitting they couldn't find anything, of course, they blamed it on "improper clutch operation." I have been driving a manual transmission for most of my life and know how to operate a clutch. Never have I had a clutch need to be replaced or heat up no matter the driving conditions. I understand that sometimes nothing can be found BUT - blaming me - the operator - isn't acceptable. More

by patti Verified Customer Verified Customer

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Normally their service is great, but this last time it was terrible. It took them four days to get back to me then they never fix the problem and gave me an estimate. To repair stuff that they didn’t even was terrible. It took them four days to get back to me then they never fix the problem and gave me an estimate. To repair stuff that they didn’t even know if it needed. Not happy at all with the communication or lack of communication that was given. More

by tim@tjsoutdoor.com Verified Customer Verified Customer

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