Lexi Montero | Page 14

Been using this service department for almost 20 years and have been very satisfied with the quality of the service I have received. and have been very satisfied with the quality of the service I have received. More

by yeahgibbs Verified Customer Verified Customer

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I feel it is necessary to respond to a less than adequate customer service experiences recently with your service department at Sands Chrysler Jeep Dodge Ram located in Quakertown at 501 N West End Blvd. customer service experiences recently with your service department at Sands Chrysler Jeep Dodge Ram located in Quakertown at 501 N West End Blvd. I too my 2021 Jeep Cherokee Laredo in for Inspection on 01/04/2025. Recommendations for repairs were sent for over $2000.00 including: Concerned I reached out to Lexi. When I voiced my concern her reply was to just confirm. My reply was my apprehension since I just purchased the vehicle in November 2023. Reviewing the list of recommendation found some were 30,000 mile maintenance. I stressed my concern that none of this was completed with the sale of the vehicle which was over 28,000 at time of purchase. Lexi went into the history to confirm none of this was completed. Since I drive less then 5,000 a year going through each item it was determined several of these were not necessary. I pick up my vehicle late Saturday morning on 01/04/25. Drove the car for over 2 hours (30 minute since drive home) and was disturbed that the start/stop feature was not engaging. I called within 3 hours to address my concern. When I called and asked to speak to Lexi I was placed on hold for over 10 minutes for someone to come back and advised me to they spoke to her and to continue to drive the car and if it doesn’t engage to bring the car back on Monday. I thought is strange I was not able to speak to the service advisor who handled the service. I made sure I asked the person I was speaking to to place a notation on my account. I drove the care for four day (Saturday 1/4/25-Tuesday 1/8/24). When the start/stop feature was still not engaging I called back the service. On 1/8/24 I spoke to Kenny. He advised that during the inspection process they need to leave the vehicle on which probably drained the battery under the 80% charge needed to engage the start/stop feature. It was explained I drive the vehicle loess than 15 miles a day and no more than 15 minutes at a time. Kenny advised this may not be enough to recharge the battery enough to reengage the start/stop feature. I explained I was traveling to Philadelphia on Saturday 1/11/25 traveling more and an hour in each direction. Kenny advised this should be enough recharge the batter to an appropriate level and advised if the start/stop feature was still not working afterwards to bring the vehicle in. He proactively established and tentative appointment for Monday 1/10/25. I returned my vehicle to service when the feature still was not working. On 1/10/25 around 10:30am I reached out to service for an update. When I called I spoke to Amy who advised Kenny called out sick that day, but she would be happy to assist. I explained the situation, stressed my concern, and explained I was not expecting a bill for a follow up visit. Amy advised my vehicle was not taken into service yet but would be going in very soon and stated she would call me. Four hours later I reached out to obtain status during my lunch. On my first outreach Carla picked up the phone and asked if I could hold. She came back 2 minutes later to inform me Amy was not as the service desk and could I continue to hold. I was place on hold for another 8 minutes and my call was placed into a voicemail. I disconnected the call. After waiting about five minutes for a callback I made a second attempt to reach Amy. With this call Lexi picked up the line and I asked to speak to Amy. I was placed on hold for 6 minutes and once again transferred to a voicemail. Twenty-five minutes was spent attempting to reach a service advisor and I spent less than 2 minutes on the phone with an actual person. This is not customer friendly. Finally, a callback occurred at 3:37pm, but not from Amy. Danny, I was under impression service technician working on vehicle, called to update me on the vehicle. He advised me inspection had nothing to do with the battery drainage but stated it was the cold weat More

by Drew Verified Customer Verified Customer

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Great Service, picked up our promaster as scheduled. They got it back to us very quick. With this pick up service we will buy all our new vehicles at Sands. Thanks so much. They got it back to us very quick. With this pick up service we will buy all our new vehicles at Sands. Thanks so much. More

by koolcouple711 Verified Customer Verified Customer

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Great dealership to work with—-Great communication with customers and very knowledgeable staff—would recommend to everybody customers and very knowledgeable staff—would recommend to everybody More

by cressmandave Verified Customer Verified Customer

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Thank you Lexi for your quick service and professionalism. You were very polite and kind. Thank you for all your help. professionalism. You were very polite and kind. Thank you for all your help. More

by kristinkeim Verified Customer Verified Customer

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The service was great! !My service manager got me in with short notice and got the inspection, tire rotation, and the recall all done before noon!! !My service manager got me in with short notice and got the inspection, tire rotation, and the recall all done before noon!! More

by christopher.premaza Verified Customer Verified Customer

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Sands Jeep always does an excellent job. Quick, fairly priced service. Thank you. I will definitely be back! Quick, fairly priced service. Thank you. I will definitely be back! More

by RubiconRob Verified Customer Verified Customer

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Every one is friendly. work is done in timely manner. I am very satisfied with dealership work is done in timely manner. I am very satisfied with dealership More

by robertallem Verified Customer Verified Customer

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Car service started one day early because of upcoming snowstorm, Amy and Lexi were friendly and professional. snowstorm, Amy and Lexi were friendly and professional. More

by New Jeep Owner Verified Customer Verified Customer

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I stopped in for an oil change and tire rotation. I was immediately greeted and the technician noticed that my jeep was out of alignment. It turns out I don't need the alignment until I replace the I was immediately greeted and the technician noticed that my jeep was out of alignment. It turns out I don't need the alignment until I replace the tires in March, so there was no charge for the diagnostics performed. I was kept advised during the time I was waiting. Very happy with the constant updates. More

by patti Verified Customer Verified Customer

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