Lily Bandea | Page 5

Nissan of Torrance responded

Hello Sherie, congratulations on your brand-new 2024 Pathfinder and welcome to the Nissan of Torrance family. We are delighted to have been able to assist you with your purchase after 10 years since your last purchase. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you so much for the excellent feedback and your high star rating! We are happy to hear that our team is helpful and knowledgeable. It is also a huge plus to hear that our team got you in and out. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Demilo, it is unfortunate and disappointing that you would post such a false and negative review as our team worked diligently to get you the best deal possible considering your situation. Regarding your accusations pertaining to the price of the vehicle, our team provided a detailed breakdown of the costs involved in addition all of our vehicles have a Monroney sticker. We not only gave you a breakdown we also provided a pencil which you initialed in agreeance to the price negotiated. To add insult to injury we not only worked to lower your payments to better accommodate your budget, but we also gave you a lot more for your trade although it was worth only a couple hundred. Our team went to bat for you and a couple of days later you come back complaining that your vehicle didn't come with floor mats, your Sales Representative Neysan kindly explained that the mats were not listed on your Monroney sticker therefore your vehicle did not come equipped with them. You then told him you did not have a copy of that sticker, so he very kindly and calmly walked you over to your new vehicle and pulled that Monroney sticker from your glove box, demonstrating that the mats you were demanding were not listed on the Monroney sticker as he had previously explained. Please keep in mind that you also went into finance where they go line by line when signing the contract in which they would have gone over payments and price of the vehicle. You have gone out of your way to try to ruin our reputation not just by posting this false review but also filling out our survey really affecting the Sales rep who assisted you and went above and beyond to provide you with the best service possible. It sounds like you have buyer's remorse and now taking it out on us when our team did nothing unethical or wrong. Best of luck to you! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Raja, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Congratulations on your new vehicle and welcome to the Nissan of Torrance family! We're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for the excellent feedback. At Nissan of Torrance you are a VIP. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we sincerely apologize for the inconvenience of having to wait to get into finance after your deal was made. We understand that your time is invaluable, and we appreciate your patience. Our goal is to provide excellent customer service, and we regret that we fell short. We have addressed this issue with our team to ensure that future customers don't experience similar delays. We are glad to hear that everything else about your visit went great. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Niki, we sincerely apologize for the inconvenience you faced while waiting to get into finance after your deal was made. We understand that your time is valuable, and we appreciate your patience during this process. Our goal is to ensure that every aspect of your visit meets your expectations, and we regret that we fell short in this instance. We are continuously striving to enhance our customer service; we have addressed this issue with our team to ensure that future customers don't experience similar delays. We are glad to hear that everything else about your visit was satisfactory. Thank you again for your feedback, and we hope to serve you better in the future! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Rieko, thank you to you and your family for choosing Nissan of Torrance as your preferred Nissan Dealer. It is experiences like yours that keep our team motivated and ensuring we provide high quality service. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Congratulations on your brand-new Nissan ARIYA and welcome to the Nissan of Torrance family. We are happy to hear that our team provided you with hassle-free buying experience. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager