Linda Midlam | Page 7

Tamiami Hyundai provides excellent attention to detail for my vehicle and they provide exceptional customer service. for my vehicle and they provide exceptional customer service. More

by WHITEBEVERLY43 Verified Customer Verified Customer

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Salvatore Loretta took excellent care and going over options with me.. communication was excellent. Overall, excellent experience.. options with me.. communication was excellent. Overall, excellent experience.. More

by judge2009 Verified Customer Verified Customer

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Always a terrible experience at this dealership. Never buying a Hyundai ever again. They are so slow, rude, unprofessional. And unhelpful. Never buying a Hyundai ever again. They are so slow, rude, unprofessional. And unhelpful. More

by a.begelman5 Verified Customer Verified Customer

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Brought my car in with appt. Told needed to leave car there while they tested it. No one called me back. Next day I called & was told it might take several more days of testing. Told needed to leave car there while they tested it. No one called me back. Next day I called & was told it might take several more days of testing. My husband drove me over there to get something out of my car & my car was sitting in parking lot for, apparently, 2 days as they had right away found it needed a certain part and it would take 5-6 days to get part. So, never offered me loaner at that time and my car just sitting there. I called my service rep. & she never called me back. Finally I went to manager & he offered me a loaner. But it took multiple hassles - trips to dealership and I had to initiate calls every time; they never called me to let me know status. Terrible service rep. More

by DIANEC.BYTHESEA Verified Customer Verified Customer

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I waited for the “works” and from the time I was finished with checking in my car, it was ready in 1 hour which was great. Sal was my service rep but he was busy when I arrived so Linda started the check in with checking in my car, it was ready in 1 hour which was great. Sal was my service rep but he was busy when I arrived so Linda started the check in and Sal took over. Both of them were terrific. More

by ptybursky Verified Customer Verified Customer

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Other than the day of the purchase the lack of communication between myself and staff along with staff talking to other staff has been very frustrating. Issues which are still not resolved ar communication between myself and staff along with staff talking to other staff has been very frustrating. Issues which are still not resolved are- Garage door opener in rear view mirror still does not work, the spaint issue on rear passenger side bumper seems to have been a defect but apparently I had to pay for it. To coming back multiple times now to have the ceramic coating applied again to the paint issue area when the paint issue shoud have been taken care of prior to the coating. Communication between sales and service leaves a lot to be desired. More

by jemaroon Verified Customer Verified Customer

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I came in for an oil change and I got my oil changed and they suggest new wipers while one wiper and I pointed out. Yes, I knew about the back wiper and then II came in for an oil change and I got my oil ch they suggest new wipers while one wiper and I pointed out. Yes, I knew about the back wiper and then II came in for an oil change and I got my oil changed and they suggest new wipers well one wiper and I pointed out. Yes I knew about the back wiper and then I pointed out the front wipers just as bad so replace it. Didn’t say he suggested my tires were wore, but I have a lot of thread on my tires. I only got 23,000 miles on my car so there’s no need to change tires yet when I could stick my finger between the threads. ! The only thing I don’t like about your remodel job you don’t have one booth or a round table to work at just a coffee table or the high chairs. High chairs are bad for my back. I need a low chair so I went into the private room and worked off of a little coffee table. ! Why I waited for my car to be done More

by tesstess26 Verified Customer Verified Customer

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Always pleasant and helpful. Linda is great !! The construction is inconvenient. Appreciate that the wait time was reasonable Linda is great !! The construction is inconvenient. Appreciate that the wait time was reasonable More

by SHARRON99 Verified Customer Verified Customer

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Service was very poor! Dropped off car for service and picked up car not completed and waited over two weeks for the part. and kept calling to find out what was going on si Dropped off car for service and picked up car not completed and waited over two weeks for the part. and kept calling to find out what was going on since no one was able to help.I emailed, still waiting on a reply back from someone. Please get your acts together! It's really a xxxx show! More

by cindy1979cc Verified Customer Verified Customer

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It is with extreme frustration that I am writing this post. On October 4, 2025, I dropped my 2023 Hyundai Santa Cruz at the Hyundai dealership for a scheduled oil change plus I wanted to discuss other co post. On October 4, 2025, I dropped my 2023 Hyundai Santa Cruz at the Hyundai dealership for a scheduled oil change plus I wanted to discuss other concerns that I had with the vehicle. I explained that I was concerned about the shocks and the transmission making some noise, as well as my vehicle giving an error that the two backlights were working but they were giving me an error on my dash. After some confusion as to warranties it was determined that there was 100,000 mile warranty and that it would be covered since the vehicle had 72,000 or so. Linda the service tech. and I believe Sal, which was a new employee that had only been working there for three days had assured me that they will be taking care of me. They mentioned that the diagnosis could not be done over the weekend, but on Monday, they would get back to me. Monday, Tuesday past no call… and I decided to give them a call on Wednesday. Apparently Linda was not in so I left a message for her to call me back. No call back again… so Friday I called and spoke to Linda. Linda had informed me that the oil change had been done, but they were unable to find anything wrong with the transmission nor the shocks on the vehicle. And that the back bulbs needed to be replaced - for $35 each!!!??? Wow. I told her no thanks and that I would do it myself. She also informed me that there will be a charge for the light diagnosti and the oil change. I questioned the charge for the diagnostic and since I had specifically said if there is a charge for anything then the oil change, I did not want it. She said she would talk to a manager and get back get back to me right away. “Right away” and I quote. I never heard back from her again. At this point I am getting frustrated, I call on Saturday the 11th. ask for Linda…. Linda was not in? So now I asked to speak to a manager, his name of TJ. I explained to TJ the situation and that Linda was going to get back to me, but the vehicle was ready. TJ sounded like he was on it - as most “Managers” do. He informed me that he would get back to me as soon as possible regarding the cost - I will take care of it. Now, Sunday, Monday passes, and no call??? At this point, I am more then furious. I called their corporate office, and as I am voicing my concerns, I explained that I would like to record the conversation and to my surprise, the Customer Service lady informed me that they do not allow anyone to record conversations, but she was recording it. At this point, I am realizing, why this company is they way they are? Wow?She took my information and no call back to this day. I then call the dealership once again in the afternoon and asked to speak to TJ, or Linda? Guess what Linda was off again??? and TJ was out to lunch. At this point I was ready to pop, but when the gentleman who realized it, not tells me he sees TJ. TJ picks up the phone and tells me he doesn’t know who I am, and don’t remember our conversation? I cant make this up, really?! I now have to explain my situation thus again - for him to say, yes, yes, I remember, tells me let me check on your car, and I will call you back in less then 15 minutes. Ladies and gentlemen, Guess what??? he has not call me back.??? Nor has he called me back Wednesday, Thursday and it is now Friday, 14 days later, not one call back. I get an idea to call the dealership to ask for a General mManager and got a gentleman by the name of Joe Smith, not the friendliest human being in the world - which should not be a big surprise, being that this dealership has so many issues and customer service and hospitality. I told him my situation and I asked to speak to the GM - He tells me there are two general managers - Carlos and Criag? And when I ask him for their phone numbers, he gives me the dealership number, which is the same number where I contacted him. Do not trust this dealership at all. More

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