Lindsay Givens | Page 12

I have thought long and hard about how I would approach this review as a whole. 10 weeks, 70+ days is how long my truck was in continuous service for at Banister. While contact with the dealership in the this review as a whole. 10 weeks, 70+ days is how long my truck was in continuous service for at Banister. While contact with the dealership in the beginning of this process was about once a week. The contact then became less and less frequent as time went on. My husband and I being the ones who would reach out for status updates. After the first 30 days the first service order needed to be closed out and a new one needed to be opened. At this point we were in contact about once a week. I received a similar dealerater and left an honest and open review even though our truck had still not been returned to us. Lindsey called that afternoon telling me that due to my review they would be paid less upon completion of this job because my review was a reflection of their performance. At that point, I was in no way, blaming Banister for any of the issues that we were facing. It was a Chrysler issue and I clearly stated this in my review! But also, After my review, updates became nearly obsolete. Actually We have never ever heard from Wesley again! Who, up until this point of my first review, would be the one who we’d talk to, including after hour phone calls, Due to his hectic schedule and lack time during business hours. On November 16th Lindsay called and said the truck was finished and we were ready to pick it up. I explained that we were home now. More than 350 miles away. My husband was working away from home and we would be there as soon as we possibly could. December 2nd, we arrived to pick the truck up. Two weeks after being told everything is in order come get it. When we arrived, There is no final repair order. Wesley, is out of the office, family health emergency and He is the only one that can print this document. There is nothing in there computer system that shows the radio was even replaced. They don’t know if the radio was even replaced. I explain that I need a complete and detailed final repair order. At this point another woman behind the counter proceeds to tell me that they should charge me storage fees and how would I like that. She’s loud, she’s rude, and condescending in tone. Meanwhile there’s 2 other customers present beside myself and my husband at this time. Lindsay, spoke up and said no storage fees will be charged to them. This woman didn’t stop. Still, she repeated we will charge you storage fees. I don’t know who she is, what her name is. But after driving 9 hours I was tired and not about to deal with her or this nonsense. She was rude and kept interrupting and interfering with what should have been a smooth transaction. At this point this woman tells me that because it’s warranty work Chrysler is particular about how it does it’s invoicing. And they didn’t want it included on its invoice…wait... WHAT???? Again, I mention that there is a lawyer involved that this paperwork is absolutely needed! Lindsay, tried to de-escalate the situation which was definitely becoming worse and promised to email me what I asked for. Lindsay, hands my husband the keys we go to truck which is parked in the back of the lot under trees completely covered in pine needles and tree sap. A brand new 2024 3500 covered in just covered in pine sap all over the paint and glass. More

by woodfutch1 Verified Customer Verified Customer

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I have no words for what I had to go through after dropping off my 1998 Dodge Durango. But it ended on a better note than it started. dropping off my 1998 Dodge Durango. But it ended on a better note than it started. More

by USAYWIN Verified Customer Verified Customer

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Very fast, and friendly service! ! I would absolutely recommend anyone I know to come here for all of their repair, and automotive needs. ! I would absolutely recommend anyone I know to come here for all of their repair, and automotive needs. More

by duckybullock10 Verified Customer Verified Customer

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This dealership is great! The delivery of the parts for my recall was stressful as it took longer than expected. The delivery of the parts for my recall was stressful as it took longer than expected. More

by Larryboone Verified Customer Verified Customer

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This place was great everyone was so friendly and so willing to work with me thank you willing to work with me thank you More

by gvandam74 Verified Customer Verified Customer

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Didn't have an appointment but was able to have all work completed that day and Lindsay was best service writer ever. completed that day and Lindsay was best service writer ever. More

by shawn93 Verified Customer Verified Customer

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They work with the customers they are honest fair and helpful and they are patient helpful and they are patient More

by antonio876958 Verified Customer Verified Customer

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The team did an excellent job servicing my vehicle and getting it inspected. I would recommend them to anyone who requires a servicing getting it inspected. I would recommend them to anyone who requires a servicing More

by Mitcho295 Verified Customer Verified Customer

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Wonderful customer service. I will be back. Got my van back running again. Thank you I will be back. Got my van back running again. Thank you More

by newtonchasity1 Verified Customer Verified Customer

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Thank you so much for your service. Happy with your service and your work so far. Happy with your service and your work so far. More

by Kwan.cantrell Verified Customer Verified Customer

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