Lisa Kilhefner
Lisa Kilhefner at Brilliance Subaru

Lisa Kilhefner | Page 3

Service Specialist

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.9
66 Reviews
4.9

66 Reviews

Write a Review

66 Reviews of Lisa Kilhefner

May 27, 2023

Dealership Rating
Employee Rating

Another good oil & filter change and tire rotation appointment for our Subaru Outback. Lisa took great care of me and I was out in under an hour. I'm always impressed with how pretty and clean the ser More

by oraclejulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Brilliance Subaru responded

Thank you very much for the wonderful review! We appreciate the business and plan on continuing our partnership with Anderson Humane for many years to come! Jim DaLuga General Manager

May 20, 2023

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Employee Rating

Friendly, helpful, always a great experience in the service department at brilliance subaru. Thank you. More

by sjtol469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we look forward to seeing you down the road for your next service visit. Jim DaLuga General Manager

March 31, 2023

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Everyone is friendly, the dealership is clean and welcoming, and the work is performed in a timely manner. More

by mhuber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2023

Brilliance Subaru responded

Thank you so much for the review and feedback! We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

March 27, 2023

Dealership Rating
Employee Rating

Lisa, in Service, was friendly & knowledge. Explained what wd be done with oil change, tire rotation, & inspection. This was also done upon completion. I feel safe in my car. I did not purcha More

by sue.morrison
Recommend Dealer
Yes
Apr 03, 2023

Brilliance Subaru responded

Sue, Thank you very much for the 5 star review, I am glad that Lisa took great care of you. We really appreciate the business and hope you will consider purchasing your next new car from Brilliance Subaru. Jim DaLuga General Manager

March 09, 2023

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I believe a service department is the heart of a dealership and the base of repeated customers. Brilliance Subaru's service department is a very professional department that goes over the work that More

by jnippert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Brilliance Subaru responded

jnippert, Thank you for the AMAZING review! I share your belief that the service department is the heart of the dealership and drives customer loyalty. I am glad that you are completely pleased with our service department and we welcome you for your next visit. Jim DaLuga General Manager

February 24, 2023

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Employee Rating

The service performed was done in a prompt manner . All people involved were very courteous . Nice to have a clean car to go in! More

by Dogdoc46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate the business. Jim DaLuga General Manager

February 17, 2023

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Employee Rating

Had my car in for a recall, asked them to check out a concern I had with my windshield. They checked it out and they will repair it at a later date. Staff is always friendly and informative. More

by Nwsmcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2023

Brilliance Subaru responded

Thank you for the 5 star review and your loyalty to our service department, your business is much appreciated. Jim DaLuga General Manager

December 12, 2022

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Employee Rating

Staff was very courteous and attentive. The service lane drive up was extremely efficient and made the whole process easier More

by erikrs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Mennella

Dec 19, 2022

Brilliance Subaru responded

eriks4, thank you very much for the 5 star review and your comments, I am glad that you had a great experience at Brilliance Subaru. Jim DaLuga General Manager

October 21, 2022

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Employee Rating

I set my appointment on MySubaru and it didn't make it to the Dealership but they still fit me in but probably why it was so long. But still great job. More

by Hapiotrowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs

Oct 31, 2022

Brilliance Subaru responded

Hapiotrowski, Thank you for the 5 star review and your feedback, I am glad that we were able to take care of you. See you next time. Jim DaLuga General Manager

October 10, 2022

Dealership Rating
Employee Rating

Friendly, Listened, done in quick time. Staff was qualified, organized, Wait time was short and comfortable. More

by mr_warkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Brilliance Subaru responded

Mr Warkat, Thank you for the 5 star review and your feedback. We appreciate the business and will see you next time. Jim DaLuga General Manager

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