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Lisa Melson
Lisa Melson at Norm Reeves Hyundai Superstore
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Lisa Melson

Guest Relations Manager

Norm Reeves Hyundai Superstore

10901 East 183rd St.
Cerritos, CA 90703

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3.5
5 Reviews
3.5

5 Reviews

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5 Reviews of Lisa Melson

April 24, 2024

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Employee Rating

Shout out Gary! Always great customer service and quality care for my car, every time. More

by justinkalolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary

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Apr 25, 2024

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're delighted to hear that you had a great experience finding the perfect car with us. We appreciate your trust and hope to assist you again in the future.

December 28, 2023

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Employee Rating

Professional and very helpful no pressure to buy. Closed the deal and delivered the Tucson More

by jvesockb
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Romero, Mike Monji, Cesar Medina

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Dec 29, 2023

Norm Reeves Hyundai Superstore responded

Thank you for choosing us! We're delighted to hear about your positive experience with our team. If you ever have any concerns or feedback, please feel free to reach out. Safe travels in your new Tucson!

July 04, 2023

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They have excellent service and always call back and text to keep the customers aware. I’m glad I went there. More

by MDankert
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Gissinger, Mike Monji , Paul at Hyundai repairs. Excellent 5 stars.

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Jul 06, 2023

Norm Reeves Hyundai Superstore responded

We're thrilled to know that you had a positive experience working with Ron, Lisa, Mike, and Paul, and we really appreciate you taking the time to share this amazing feedback!

May 20, 2023

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Norm Reeves is a predatory company which takes advantage of people and scams them. Beware. More

by Tlowe0623
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Purchase Time
Finance Experience
Recommend Dealer
No
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May 21, 2023

Norm Reeves Hyundai Superstore responded

We are disappointed to hear that you didn't have a positive experience working with us and we would like to learn more. Please reach out to me to discuss this matter. Bill.stephens@normreeves.com or 562-405-3505. Thank you- Bill Stephens General Manager.

May 29, 2023

Tlowe0623 responded

The last thing I said to my sales person (Ricardo) before my daughter left to purchase the vehicle on her own was "Please take care of my daughter. It's her first big purchase". He must have heard ...P.lease add everything possible to the base Elantra. The $26,000 had $16,000 in added cost from Nicole in financing. We were not given The Costco discount (the reason we were at this dealership to begin with). Our $500 deposit was not deducted from the contract nor were arrangements made to return it. NOTHING was explained to my daughter. Nicole didn't even bother to get my daughters contact information. She simply used mine since I originally spoke to the salesman, Ricardo. She did not ask how long she wanted to finance the car. My daughter was in and out of financing in less than an hour. My daughter put $21,000 down on the $26,000 car. Nicole had her paying $250 a month for 72 months... 72 months!!! I'm sure this was to hide all the added on cost. My daughter did learn a lot about how slimy a car dealership can be. Lesson learned. My daughter's mother-in-law and I had to go down to the dealership to fix the mess. SHAME ON NORM REEVES HYUNDAI in Cerritos.

August 20, 2022

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Employee Rating

Avoid this dealer like the plague. Current Santa Fe owner went in to discuss Iconiq,was completely ignored despite staff available enough to be playing with a black Lab in lobby. One More

by Stacy L
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Javed Rasheed, David Rosas, Bill Stephens , Tony Gillian

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Aug 22, 2022

Norm Reeves Hyundai Superstore responded

Hi Stacy. We are disappointed to hear that no one approached you while you were visiting our location. It is our goal to provide the best service to all who visit, and we’d love the chance to earn your business again. If you’re interested in discussing this further, feel free to reach out to me at 562-405-3505 or Bill.Stephens@NormReeves.com. Thank you. -Bill Stephens, General Manager

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