Dealership Experience
13 yrs, 10 mos
Industry Experience
13 yrs, 10 mos
Languages Spoken
English
697 Reviews
Write a Review697 Reviews of Lisa Rice
January 05, 2022
Professional, courteous, and timely. The work was done as promised and the staff was very helpful. promised and the staff was very helpful. More
Other Employees Tagged: Ramona Bianco
December 14, 2021
Service Manager not very friendly, projected a I'm busy attitude. It took 3 visits to fix a fluid leak problem, which I had to diagnose as a battery leak which damaged the battery tray and the battery acid attitude. It took 3 visits to fix a fluid leak problem, which I had to diagnose as a battery leak which damaged the battery tray and the battery acid was not cleaned up totally from the tray. The battery was replaced, however the cause was not conclusive other than it overheated and leaked. Why? I'll be watching this daily to see if this battery leaks again due to posible alternator charging inconsistancies. Also the parking brakes squeak when backing up after brake release. A software update was done however the problem was not resolved. Advise given - no adjustments can be made to the brake, so don't use the parking brake and you won't experence a squeak. Not sure if I'll return to this dealer for servicing, I guess I'll look at this experence as "Third times a charm" or "Three strikes and you're out" - We'll see. BTW if I do return it will be because of Lisa Rice - she is awesome, great attitude, makes sure you're informed of all appointment details and allocated a chocolate covered chocolate donut for just for me! Thanks Lisa! More
Other Employees Tagged: Jay Hancovsky
December 06, 2021
I called to see if they could squeeze me in as I was in the area. They got me tight in for my oil change . It took less than 30 minutes. I shopped for Corvette sweatshirts while I waited. The parts guy the area. They got me tight in for my oil change . It took less than 30 minutes. I shopped for Corvette sweatshirts while I waited. The parts guy was a great help there as well. Excellent staff!!! More
Other Employees Tagged: Justin Lawson, John Whaley
November 29, 2021
This was by far one of the worst experiences I have had with a company. We were lied to by sales when we purchased the vehicle as we wished to have the tinting done by a vendor of our own preference and we with a company. We were lied to by sales when we purchased the vehicle as we wished to have the tinting done by a vendor of our own preference and were told we could not. One month later the cheap tint that was used bubbled and we were forced to bring the vehicle back for it to be replaced. We were told it would take an hour and we waited for 3 hours. Mind you its two us 2 hours round-trip to get there. Communication was horrible by all departments including the GM that we expressed our concerns too and appeared to be annoyed that we were even upset with the situation. More
Other Employees Tagged: John Waley
November 28, 2021
I was very well received; guided over to a service manager, who proceeded to explore the possibilities regarding the engine light being on. Eventually, the tech had diagnosed the problem, and the fix manager, who proceeded to explore the possibilities regarding the engine light being on. Eventually, the tech had diagnosed the problem, and the fix plus cost was outlined to me. A couple of hours later, I was notified that the car was ready. The service manager was Luis Tur, a very nice fellow, who kept me informed at each stage. More
Other Employees Tagged: Luis Tur
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