Lisa Stifter | Page 14

Used 2018 Tahoe LT RRG Renee was very professional and helpful during the sales process. She answered my questions and delivered on her commitments. I had a small problem af Renee was very professional and helpful during the sales process. She answered my questions and delivered on her commitments. I had a small problem after I drove the Tahoe home, and she solved it for me quickly and to my satisfactions with the help of Tim Adams. I will be back to purchase vehicles from Ryan Auto Mall. Fair and honest people. More

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The buck before the customer at Ryan Auto Mall. If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I If you are looking for customer service and a great place to get your next new vehicle…look elsewhere. My problems started right from the start and I wished I had listened to myself and went elsewhere. The advertised special price for my Gladiator was posted as "Buy for $xx,xxx. … Our BUY FOR PRICE is the PRICE FOR EVERYONE and includes UNCONDITIONAL manufacturer offers and rebates. " Yet when we came in a sat down with Melisa Rokala the price she gave us was $1300 higher which included an addon we did not ask for and were told the other $1k was a discount we did not qualify for. We walked away and kept looking elsewhere. Melisa contacted us again so in emails we negotiated back to the sale price (are you kidding me), dropped the addon we did not want, and got an agreement for an extra $500 on top of the low amount they offered for our trade. We decided it was a deal for the Gladiator so I went to pick it up. While signing the paperwork the finance manager Dane mentioned Melisa had told him we were retiring in 6 months and returning to Canada after 10 years in the states. He showed me the apa.ca web site which indicates a potential issue with the warranty transfer but it did state "Warranties of vehicles purchased in the United States will not be valid in Canada, unless a customer moves to Canada and gets approval by Chrysler Canada." . Given that info I felt I could contact Chrysler Canada and determine the transfer process. He also told me the extended warranty would cover me instead but I doubt that is true during the time the manufacturer's warranty is in place. 18 hours later I contacted Chrysler Canada who told me they do not transfer any US warranties at all so I would have a new vehicle with only 6 months coverage. I immediately contacted Melisa to see how we undo this deal and she told me I would have to call Mike the sales Manager.. I had to convince her that she should do that. Mike then called me back 4 hours later and basically said there is no law that allows the customer to undo a deal so the answer was NO! He said I could call Rob Ryan if I did not like that answer and gave me his number. I called, left a detailed message and NEVER heard back at all. So… bottom line is all that matters to Ryan Auto Mall as there would have been no reason they could not have supported the customer and undone this deal. We should have walked away when we had to talk them into their own advertised sales price. Stay away if you want customer service. More

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I had a super great experience buying a 2019 pre-owned Chevy truck at Ryan Auto Mall. Working with Scott Goodmanson on the Sales side was awesome, he made the whole experience seamless, educational, and Chevy truck at Ryan Auto Mall. Working with Scott Goodmanson on the Sales side was awesome, he made the whole experience seamless, educational, and enjoyable and I'll definitely be back for future purchases. And Jeff Seibert and Lisa Stifter really made the paperwork simple and easy and again just a great overall experience! Thanks to Scott, Jeff, Lisa and the entire team, really enjoying my new truck! More

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Excellent Service and Process Throughout Scott Goodmanson patiently allowed us to pick out the vehicle we wanted and then seamlessly transitioned us into a completed transaction. Jeff Siebert Scott Goodmanson patiently allowed us to pick out the vehicle we wanted and then seamlessly transitioned us into a completed transaction. Jeff Siebert in Finance was very professional, provided us options without the feeling of pressure or being sold something while efficiently completing our deal. Tim Adams and Lisa Stifter were also a joy to work with and very knowledgeable. Thank You to the entire Ryan Automotive Team! More

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After much research we chose Ryan to buy our 15 passenger van. Our plans to travel the states has become a reality! Thank you Ryan Chevrolet! van. Our plans to travel the states has become a reality! Thank you Ryan Chevrolet! More

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Used Truck I was treated with respect and courtesy good doing business with you. Scott was pleasant to work with. He showed me how to use the features of my new I was treated with respect and courtesy good doing business with you. Scott was pleasant to work with. He showed me how to use the features of my new truck. More

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I am glad we did buisness at Ryan Auto Mall. There are a lot of Car Dealerships between Brooklyn Park and Buffalo , Your salesman Brian Olson responded to my questions online. He was the opposi There are a lot of Car Dealerships between Brooklyn Park and Buffalo , Your salesman Brian Olson responded to my questions online. He was the opposite of pushy and you could tell by his response that he was busy because he had the inventory and prices to work with. When we got to the Dealership we were treated just the way we hoped from the test drive, to the sales information, all the way through the financing. With the Covid- 19, we felt safe wearing masks and my wife Joy wants to make them for everyone on the sales floor! We love our new Jeep ! Thank you, Steve and Joy Heil More

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Thanks to Scott my experience buying my new Encore felt flawless and stress free. Would highly recommend both Scott and Ryan Chevrolet for a great car experience flawless and stress free. Would highly recommend both Scott and Ryan Chevrolet for a great car experience More

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WONDERFUL!!!! Was a great experience from start to finish. We were treated very well and for that reason decided to purchase a vehicle from this dealership and we Was a great experience from start to finish. We were treated very well and for that reason decided to purchase a vehicle from this dealership and we had been looking at three other places. More

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Excellent service! Everyone I spoke with and Interacted with was extremely courteous and kind to me. Everyone was straight forward with me and made sure I understood everything that was going on. Couldn't with was extremely courteous and kind to me. Everyone was straight forward with me and made sure I understood everything that was going on. Couldn't have asked for better service on purchasing my new truck! More

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