Lisa Velasco | Page 10

Big Star is a GREAT place to purchase your vehicle from. The only thing that I don't care about is that Ron Carter gave you an year of oil changes, rotations, etc.. So, I would thing that Big Star would do The only thing that I don't care about is that Ron Carter gave you an year of oil changes, rotations, etc.. So, I would thing that Big Star would do the same; otherwise, the service is GREAT. I do want to bring to everyone's attention about one sales person who makes everything GREAT and her name is Lisa Velasco. This woman really goes out of the way with her customers, whether you purchase a car or not, she makes you feel welcome. Her personality is really warm and you can tell that she's a Christian. I give Lisa KUDOS for the BEST Customer Service every! More

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smoothest car buying experience ever The sales team at Ron Carter made my car buying experience SO smooth. after having some bad experiences at other dealerships, i was ready to give up c The sales team at Ron Carter made my car buying experience SO smooth. after having some bad experiences at other dealerships, i was ready to give up car buying all together. Thanks to the team at Ron Carter, I didn't and I'm now driving the car I wanted and got it for the price I was comfortable with. Best part was they didn't give me the run around and try selling me things I didn't need. Mark Mauricio, Ruben Cauton, & Lisa Velasco were all great to work with. More

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Aime and Lisa were great....very helpful The finance guy was great too along with sales manager. Everyone was great. This is 4rh vehicle we have purchased from this dealership and one of the The finance guy was great too along with sales manager. Everyone was great. This is 4rh vehicle we have purchased from this dealership and one of the reasons is Bobby in service More

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Change of Heart ❤️ My first Cadillac was a leased 2014 Escalade ESV, the whole experience from start to finish including service was the worst car buying experience ever My first Cadillac was a leased 2014 Escalade ESV, the whole experience from start to finish including service was the worst car buying experience ever. So my intention towards the end of the lease was returning the vehicle and purchasing another GM Vehicle other then a Cadillac. I was determined to never deal with Cadillac ever again. After I dealt with the Service Manager I had a open mind when Lisa approached me regarding giving not only Cadillac but Ron Carter a second chance. I am happy to say it was truly a different experience this time. May 2017 I returned the 2014 Escalade and leased a new 2017 Escalade ESV. So far I am very happy with my new vehicle. Also I was very pleased with the buying experience this time around. Thank you the Ron Carter staff. More

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very pleasant experience Great service and I had a super sales woman by the name of Lisa Velasco. She and Mike Pierce are the best. I would strongly recommend this dealership Great service and I had a super sales woman by the name of Lisa Velasco. She and Mike Pierce are the best. I would strongly recommend this dealership to someone else. More

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Great Service! Great Service and great deals I recommend to go with Lisa she's a great sales person and will help you with anything you need ! Very happy with this d Great Service and great deals I recommend to go with Lisa she's a great sales person and will help you with anything you need ! Very happy with this dealer ship More

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Took a little effort, but worked out well Came in to purchase a CPO Cadillac I had viewed online. Liked the car and sat down to discuss pricing and trade. Was told they had a mix up on the p Came in to purchase a CPO Cadillac I had viewed online. Liked the car and sat down to discuss pricing and trade. Was told they had a mix up on the pricing online and it was incorrect, but Lisa and Stuart agreed to honor it with no issue. We could not come to an agreement on trade in value for my old car, so went to another local place and received significantly more. Lisa was great to deal with and I didn't hold the trade in issue against her and went ahead and purchased the vehicle. The dealership agreed to my request for a couple of repairs prior to purchase and then on their own told me they were replacing the headlights as they did not meet their own requirements for the car. They had the repairs done in two days with no hassle and the car is fantastic. Thanks to Lisa, Stuart and also June in finance who did a great job reviewing the paperwork and answering all my questions. More

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The customer service was outstanding and the personnel Lisa Velasco and June was outstanding !!! The staff was very professional and I enjoyed the whole experience.thanks for the Cadillac experience!!!we d Lisa Velasco and June was outstanding !!! The staff was very professional and I enjoyed the whole experience.thanks for the Cadillac experience!!!we d go back More

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They don't disclose wrecked vehicles We bought a CTS 2.0T July 2016 new and found out months later the car was wrecked before we purchased and no one bothered to tell us. Very shady deal We bought a CTS 2.0T July 2016 new and found out months later the car was wrecked before we purchased and no one bothered to tell us. Very shady dealership. More

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Great experience! Everyone we worked with - Ruben, Lisa and June - was very friendly and helpful. Lisa was our salesperson and did a great job of explaining everything Everyone we worked with - Ruben, Lisa and June - was very friendly and helpful. Lisa was our salesperson and did a great job of explaining everything, even gave me a "tour" of my vehicle. She was very helpful throughout the process. Ruben worked with us on the price and stayed in contact with us to ensure we were satisfied with the transaction. June explained all of the options and paperwork thoroughly and answered all of my questions. This is our first Cadillac purchase, and we appreciate the great service we have received. More

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