Liz Hernandez

I would NOT recommend Hollywood Kia to anyone. I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone I purchased a 2024 Kia Soul from them, and since early on, the vehicle has had serious safety issues, including stalling at red lights. That alone is dangerous. On top of that, I’ve experienced: A/C going in and out Horn not working Loose components under the hood Poor and careless service My vehicle was also damaged while in their care, and they denied responsibility even though I reported it immediately. I’ve contacted Kia America multiple times, and even they have struggled to get proper responses from this dealership. Communication has been extremely poor throughout this entire process. Instead of fixing the problem, they offered a cash settlement that is honestly a joke, while expecting me to keep an unsafe vehicle and continue making payments. That is completely unacceptable. I do not feel safe driving this vehicle, and I have zero trust in this dealership. Avoid this place. More

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The best service, very quick, very attentive, solved my problems and felt like a family problems and felt like a family More

by ENDYSUAREZ Verified Customer Verified Customer

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Personal muy amable y atenciosos ,no tengo nada pra reclamar ,siempre fur muy bien atendida reclamar ,siempre fur muy bien atendida More

by bette Verified Customer Verified Customer

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We find the staff at Hollywood Kia the most welcoming. After the service we provided with a video of what the service person did and his results. After the service we provided with a video of what the service person did and his results. More

by BARBBERMAN Verified Customer Verified Customer

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Professional service provided to my car, they fix the issue with the flat tire and replaced for a new one. issue with the flat tire and replaced for a new one. More

by parnas18 Verified Customer Verified Customer

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Amazing assistance and knowledge throughout the process. I truly appreciate the service—and I love my new car. I truly appreciate the service—and I love my new car. More

by wemadeit305 Verified Customer Verified Customer

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I had a very disappointing experience with Hollywood Kia. They charged me $1,000 for servicing a car I purchased from them, but when I received the car, the service light was still on. I then had to pay an a They charged me $1,000 for servicing a car I purchased from them, but when I received the car, the service light was still on. I then had to pay an additional $2,000 to actually complete the required service. I was told by Hollywood Kia that the car did not need anything, and I trusted them, especially since I purchased the car without seeing it in person. I sent multiple letters explaining the situation. I did not ask for the $2,000 back, only a refund of the $1,000 they charged me for service that clearly was not done. On top of that, the car was shipped to me without a temporary tag. It took almost a month for them to send it, which meant I could not legally drive the car during that time. They have not responded to my attempts to resolve this, and now I am forced to take this matter to small claims court. Very poor communication and customer service. More

by kb13 Verified Customer Verified Customer

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The service center was clean thank you for the free capachino and the service guys was very professional capachino and the service guys was very professional More

by SPOTROCK Verified Customer Verified Customer

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The staff was agreeable and efficient. The whole process was seamless and I am overall satisfied! The whole process was seamless and I am overall satisfied! More

by mpc321 Verified Customer Verified Customer

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Very fast service, excellent professional service. 100%. They send me a video, and they offer transportation to take me back home until my car is ready. 100%. They send me a video, and they offer transportation to take me back home until my car is ready. More

by BERALERS Verified Customer Verified Customer

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