Liz Rincon | Page 37

Great job MBOTW MBOTW has a very inviting facility that makes you want to visit all the time even without any car issue. They correctly diagnosed the issues affecting MBOTW has a very inviting facility that makes you want to visit all the time even without any car issue. They correctly diagnosed the issues affecting my cars performance and went ahead to fix the issue in a timely and professional manner. The service personnel showed great courtesy and acted very friendly. They are new in the area and hope they keep up the great work. More

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Best Service Experience from a Mercedes-Benz Dealership Yet We bought our 2007 MB ML350's in Northern Virginia and used 2 dealerships for service up there. This is our second trip to the Mercedes-Benz of the W We bought our 2007 MB ML350's in Northern Virginia and used 2 dealerships for service up there. This is our second trip to the Mercedes-Benz of the Woodlands and on both occasions the service received exceeded expectations. The work to be preformed or not to be performed was reviewed prior to performing it. Our calls for an appointment and for follow-up were returned on time. A very pleasant experience for us. Liz Rincon our Service Advisor was top notch. More

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Excellency in customer service This is the second time I have visited the service center at Mercedes-Benz of The Woodlands. The first had to do with an air conditioning problem that This is the second time I have visited the service center at Mercedes-Benz of The Woodlands. The first had to do with an air conditioning problem that was immediately corrected. The second time was for my B Service on my Benz. Just like the first time, I was met by quickly, ascertained the reason for my visit and, then, shown to the waiting area. My Service Advisor - Liz Rincon - met with me and began the process of service needs. She was most helpful as well as knowledgeable. She continuously kept me appraised of the work schedule, provided an estimate and permitted me the opportunity to make any changes to the proposal. Her knowledge was extremely helpful in making determinations as to the pros and cons of the suggested service items. This is the second time I have been fortunate to have Liz as my Service Advisor. They do an exceptionally excellent job. More

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Excellent Service by all we worked with We took our car for 10,000 mile service and was very impressed by everyone we encountered. Liz was especially helpful, and knowledgeable. We called We took our car for 10,000 mile service and was very impressed by everyone we encountered. Liz was especially helpful, and knowledgeable. We called ahead of time because we were an hour earlier than our appointment time but Liz said to come on that she would get us right in. When we arrived they got our car in right away. While there they fed us lunch and had coffee and anything else we might want to drink. All and all we had a wonderful experience and would recommend this dealership to anyone looking for a Mercedes-Benz. More

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Excellent Service from dealership & Liz Rincon I told Liz of my problem. She got a loaner for me and fixed the problem. Excellent service by all everytime I take my car in. I told Liz of my problem. She got a loaner for me and fixed the problem. Excellent service by all everytime I take my car in. More

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Excellent Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Ri Road service with Mr Wong was outstanding, young man had a great attitude and stearred me to the dealership for four new tires. Service writer Liz Rincon was friendly and had a great attitude, wait time was a little long for new tires and alignment, however I didn't realize they did a ten point inspection at the same time. Great dealership, great road service, great service dept, and great service writer. Thanks for the Great Experience. More

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Superior experience On a consistent basis Mercedes Benz of the Woodlands by far exceeded my expectations! Service Advisor, Liz Rincon displays professionalism and exped On a consistent basis Mercedes Benz of the Woodlands by far exceeded my expectations! Service Advisor, Liz Rincon displays professionalism and expedite customer service at all times! Thank you for providing shuttle service, your driver was very courteous! More

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Liz Rincon is always outstanding ... Experience is great there so smooth and professional. I will have another mb just to enjoy that dealership and their attention.... It is really differ Experience is great there so smooth and professional. I will have another mb just to enjoy that dealership and their attention.... It is really different . More

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excellent service in a timely manner. Reservations insure prompt attention to your auto. Very good service performed while I waited. Loaner available for extended services. Good location f Reservations insure prompt attention to your auto. Very good service performed while I waited. Loaner available for extended services. Good location for me coming from north of Houston. More

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Warranty Work The fuel pump on my 2012 SLK 250 went out and I dropped in without an appointment. They pulled the code and discovered that it was the fuel pump, tol The fuel pump on my 2012 SLK 250 went out and I dropped in without an appointment. They pulled the code and discovered that it was the fuel pump, told me it was still under factory warranty and gave me a loaner car, all within a short time frame. I worked with Liz who provided excellent service and communicated clearly and concisely. I have used this dealership in the past when the work was not warranty work and while I can say it is not the cheapest, cheapest is not always the best. I guess you buy a "luxury" vehicle you had better be willing to pay for the service. I do not think the service costs here are any higher than any other dealership but the customer service is much better than other dealerships. They are never pushy here and always provide over the top service. I am never afraid to drop in for service or have them look at my vehicle. More

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