Liz Rincon | Page 38

excellent service in a timely manner. Reservations insure prompt attention to your auto. Very good service performed while I waited. Loaner available for extended services. Good location f Reservations insure prompt attention to your auto. Very good service performed while I waited. Loaner available for extended services. Good location for me coming from north of Houston. More

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Warranty Work The fuel pump on my 2012 SLK 250 went out and I dropped in without an appointment. They pulled the code and discovered that it was the fuel pump, tol The fuel pump on my 2012 SLK 250 went out and I dropped in without an appointment. They pulled the code and discovered that it was the fuel pump, told me it was still under factory warranty and gave me a loaner car, all within a short time frame. I worked with Liz who provided excellent service and communicated clearly and concisely. I have used this dealership in the past when the work was not warranty work and while I can say it is not the cheapest, cheapest is not always the best. I guess you buy a "luxury" vehicle you had better be willing to pay for the service. I do not think the service costs here are any higher than any other dealership but the customer service is much better than other dealerships. They are never pushy here and always provide over the top service. I am never afraid to drop in for service or have them look at my vehicle. More

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Prompt, professional service At the 50,000 mile maintenance service all issues were handled promptly and professionally and recommendations were made regarding additional items. At the 50,000 mile maintenance service all issues were handled promptly and professionally and recommendations were made regarding additional items. A loaner vehicle made the visit very convenient and minimized time spent. More

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10,000 mile service I can not say enough about this dealership, Liz Rincon took care of everything I was in and out in no time at all with no appointment! I can not say enough about this dealership, Liz Rincon took care of everything I was in and out in no time at all with no appointment! More

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Always outstanding They do an excellent job of troubleshooting repair issues and perform the work quickly. I am always happy with my experience there. The repair process They do an excellent job of troubleshooting repair issues and perform the work quickly. I am always happy with my experience there. The repair process is always explained thoroughly, so I know what is being done to my car. The repairs are done correctly the first time. More

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Outstanding delership, clean, customer focused, quality work Liz is outstanding. Great customer service, timely, delivers what advises, pleasure to deal with, one of the best service persons we have ever worked Liz is outstanding. Great customer service, timely, delivers what advises, pleasure to deal with, one of the best service persons we have ever worked with More

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Exceptional Customer Service This was my first visit to The Woodlands Mercedes and could not believe how great the customer service was. Liz R handled everything for me, kept me This was my first visit to The Woodlands Mercedes and could not believe how great the customer service was. Liz R handled everything for me, kept me in informed and it was by the far the easiest service dept experience I have ever had. Everyone in the whole dealership was so friendly it was hard to believe that I was in a Mercedes-Benz dealership. You can tell the employees all enjoy their jobs just by the attitude and respect they show all the customers and each other. Liz was awesome!!! More

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Buying a new car My wife and I visited Mercedes-Benz of the Woodlands to learn more about the convertibles and left with a new SL 550 the same day. Everyone was friend My wife and I visited Mercedes-Benz of the Woodlands to learn more about the convertibles and left with a new SL 550 the same day. Everyone was friendly and nice, especially Stephen Bizzle. They found discounts to reduce the purchase price and allow us to take the car on extended test drive. More

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Ready to be spoiled??? I am in my 50's and have had so many experiences with car dealerships that I have lost count. But I have hit the jackpot with a dealership that truly I am in my 50's and have had so many experiences with car dealerships that I have lost count. But I have hit the jackpot with a dealership that truly knows the meaning of service. Everything they do is to provide you a first class customer experience. Liz is my service manager and does a great job, actually beyond great. Narciso also helps out and is fabulous with service. They know you by name, they have special food (ice cream, starbucks... ) to nibble on. And provide massages!! Wash your car with every visit. Like where else do you get this spoiled for coming in to get excellent service!! Buy a Mercedes just to be able to come to this dealership. WOW!!! More

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A Senior Dream Comes True When I arrived at the MBOTW dealership, I had an idea of the model MB I wanted. I was enthusiastically greeted by Sales Client Advisor- Monica Sauced When I arrived at the MBOTW dealership, I had an idea of the model MB I wanted. I was enthusiastically greeted by Sales Client Advisor- Monica Sauceda. She proceeded in showing me a similar model in their beautiful showroom. Monica did not pressure me, and she could sense my apprehension, and with her assurance that I would be able to buy a new MB. Monica throughout the entire process displayed expertise , professionalism, tenacity, friendliness, compassion and truly a genuine warmth in my buying process. Monica you are SUPERB!!! Also, I would like to acknowledge the following MBOTW Family: Doug Chappell ( who truly made it happen!), Nic Botusan ( also made it happen!), Erich Beasley ( a great MB tutor w/a lot of patience!), Arturo Gutierrez ( very thorough), Liz Rincon (very informative and friendly) and last, but not least Christian with his contagious smile picked me up, and did not get annoyed with my never ending questions about MB cars. Thank You MBOTW Family and Be Blessed. More

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