Lloyd Johnson | Page 11

Best dealership around!!! I drive past other Toyota dealerships to get to Toyota of Somerset. They simply don't compare to the customer service and care that I receive at Toyo I drive past other Toyota dealerships to get to Toyota of Somerset. They simply don't compare to the customer service and care that I receive at Toyota of Somerset. Isaac is a very helpful and friendly salesman--and it goes beyond the sale of the vehicle. He is willing to help with questions/problems/issues afterwards too! Always pleased with my purchase at Toyota of Somerset! More

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Outstanding! The staff are very friendly, personable, and go out of their way to make you feel like you're VIP for the day, even the staff who are not dealing with The staff are very friendly, personable, and go out of their way to make you feel like you're VIP for the day, even the staff who are not dealing with you personally are friendly and speak to you and ask if you need anything when they pass by you; they do all of this without being 'pushy' and overbearing- they are outstanding! They also make sure they explain details to you and answer your questions to your satifaction. They are tireless in helping you in your test drives and selection of your vehicle. I have already told others about Toyota of Somerset, and will continue to do so. More

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Highly recommend!!! Stacy explains all your options and features of your vehicle, They are all so friendly at the dealership,I am always pleased with my purchases at Toyo Stacy explains all your options and features of your vehicle, They are all so friendly at the dealership,I am always pleased with my purchases at Toyota, More

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Great service Stacy Dykes was such a pleasant person to work with and I would definitely tell anyone who is looking for a car to go to him for help. He goes out of Stacy Dykes was such a pleasant person to work with and I would definitely tell anyone who is looking for a car to go to him for help. He goes out of his way to make buying a car an easier and pleasant experience. Toyota of Somerset is a great place to do business with! More

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Great Buying Experience We had an enjoyable experience all the way around. Ryan was so low pressure and easy going. If you're looking to buy Toyota of Somerset is the way to We had an enjoyable experience all the way around. Ryan was so low pressure and easy going. If you're looking to buy Toyota of Somerset is the way to go! More

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Wonderful service. My wife and I bought a truck at Toyota of Somerset this week. This is the second vehicle we have purchased here and each time we have been treated wi My wife and I bought a truck at Toyota of Somerset this week. This is the second vehicle we have purchased here and each time we have been treated with such patience and respect that we are amazed and impressed. The salesman and used car sales manager both called us personally to see if there was anything else they could do to help us in the process. We bought both vehicles at what we consider a great value. The later purchase was truly an answer to prayer and exactly the vehicle we had searched for for two years. We very much appreciate the management and staff at Toyota of Somerset and will certainly be back to buy our next vehicle there as well. More

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Purchase of Tahoe I have purchased several vehicles from Toyota of Somerset as my family has grown over the years. Jeff Hall has always been my salesman. Not only has h I have purchased several vehicles from Toyota of Somerset as my family has grown over the years. Jeff Hall has always been my salesman. Not only has he conducted our purchases in a professional way, but has expressed compassion in our needs. He has always gone above and beyond what is expected of a salesman. When we decided to purchase a Chevrolet instead of a Toyota my main concern was who will take care of us once we drive off the lot. That question alone was going to make the decision as to purchase the Chevrolet or another Toyota. I feel confident I will receive the same service as I always have. Great group employees and family! More

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Camry Stacy was very helpful and made my first car buying experience easy! I would reccomemd them to anyone looking for a new or used vehicle. Stacy was very helpful and made my first car buying experience easy! I would reccomemd them to anyone looking for a new or used vehicle. More

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Not satisified My wife just bought a vehicle from Somerset Toyota a couple weeks ago. As far as the sale went, they seemingly did a good job getting her the vehicle. My wife just bought a vehicle from Somerset Toyota a couple weeks ago. As far as the sale went, they seemingly did a good job getting her the vehicle. And for that I would have given the dealer more stars. But I didnt for the simple fact I had to replace the whole front brakes one day after receiving the vehicle. Upon running the Carfax today, the vehicle was a one owner who religiously had the vehicle serviced by Somerset Toyota over the past few years. They took great care of it. Shortly before the previous owner sold the vehicle to Somerset Toyota late last year, the dealer serviced the brakes. It shows they replaced the front and rear brake pads. But not the rotors. Well I drove the vehicle one time to find out the brakes were not right. Upon inspection I quickly noticed the rotors were eaten up. But had brand new pads installed over top. In other words, Somerset didn't bother to replace rotors that clearly showed major signs of wear and tear on both sides of the front. There was major shuddering during stops. it costed me $171 to replace the rotors and pads myself. And I noticed a tear in a caliper boot that had to be due to careless mechanical work. I fixed the brakes. Now it drives perfect. But I give two thumbs down to Somerset Toyota mechanics for not doing their job properly. They should have known about this issue beforehand. A 16K vehicle should not need brakes one day after its sold. So I have doubts that I will ever purchase another vehicle from them considering what just happened. I am just thankful that this vehicle has been reliable enough to keep mechanics hands away from it except for changing sparks plugs and oil. UPDATE: Because of leaving this review, I had been contacted by "Lloyd" from the dealership. He apologized and offered to do whatever he could to make things right. He promised to call me back with a solution. That was over a week ago. I have never heard back from the guy. So I reckon Somerset Toyota can't walk a full mile for their customers. I took off a star for that reason. Furthermore. We apparently had a SiriusXM trial that began when we purchased the vehicle. No one at the dealership mentioned this to us. Therefore, when we got slammed by SiriusXM emails, we thought it was spam and complained about it. Low and behold, a letter comes in the mail finally, stating we had a free trial. By that time, our complaint was escalated and got our trial ended prematurely. THANK YOU SOMERSET TOYOTA. Another blunder on your part for not letting us know beforehand! More

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Excellent Service - Highly Recommend! This is my 2nd vehicle purchased with Jason at Toyota. Jason provides top notch service each and every time. While others companies attempted to shove This is my 2nd vehicle purchased with Jason at Toyota. Jason provides top notch service each and every time. While others companies attempted to shove something down my throat, Jason took time to ensure I got exactly what I wanted. Never once did he try to push anything on me that I didn't want. I won't deal with anyone else. A trustworthy car salesman...who knew? Lol. Thank you Jason! More

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