Logan Demel
Logan Demel at Biggers Mazda

Logan Demel

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
19 Reviews
4.9

19 Reviews

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19 Reviews of Logan Demel

December 06, 2025

Dealership Rating
Employee Rating

Work was well performed. Service director was cordial, did not pressure recommend jobs advised by inspection. I approved 2 tasks to be done, thought balance of recommended ta More

by HENRYKIRCHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Biggers Mazda responded

Thank you, Henry, for taking the time to share your feedback. We're glad to hear that the work met your expectations and that Logan provided a respectful, no-pressure experience during your visit. It’s important to us that our customers feel informed and in control of their service decisions. We also appreciate your honesty regarding the cost of the additional recommendations. Your input helps us continue to improve, and we're always happy to discuss options that work best for your needs and budget. Thanks again for choosing Biggers Mazda — we look forward to serving you again!

November 28, 2025

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Employee Rating

Easy scheduling and great communication. Easy scheduling and good communication with easy to follow video with car diagnosis. More

by INCGNTO
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Nov 28, 2025

Biggers Mazda responded

Thank you for the fantastic review! We're so glad to hear that scheduling was easy and that you appreciated the clear communication throughout your service visit. It's great to know the diagnostic video made things even easier to understand — transparency is something we truly value. We’ll be sure to share your kind words with Logan Demel! We appreciate your trust in Biggers Mazda and look forward to serving you again. Best regards, The Biggers Mazda Team

November 23, 2025

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Employee Rating

They were very nice and took care of me right away. Enjoyed getting a clean car back too. Splash guards look good The dealership is very clean also. I had good service. Thank you More

by greck0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2025

Biggers Mazda responded

Thank you so much for the kind words! We're happy to hear that you were taken care of right away and that you enjoyed both the quality of service and the clean condition of your vehicle. It’s great to know you’re pleased with the new splash guards, too! We’ll be sure to share your feedback with Ubaldo Villalobos, Jason Riforgiato, and Logan Demel. They will appreciate the recognition. Thanks again for choosing Biggers Mazda, and we look forward to serving you again! Warm regards, The Biggers Mazda Team

November 19, 2025

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Not first time there but always get the BEST service. Always keeping me informed and very friendly. Makes me feel lucky to take my car there. More

by mjafo2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2025

Biggers Mazda responded

Thank you so much for your continued trust and loyalty! It means the world to us to hear that you consistently receive the best service and feel well-informed and welcomed every time you visit. That’s exactly the experience we strive to deliver to every customer, every time. We’ll be sure to share your kind words with Ron Liszka, Jim Leichter, and the rest of the team. They will be thrilled to know they’ve made such a positive impact. We're lucky to have you as part of the Biggers Mazda family. Warm regards, The Biggers Mazda Team

November 18, 2025

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Always top notch service that's why I drive 30 miles to Biggers Mazda to service my vehicles! More

by coolbluelou62
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Nov 28, 2025

Biggers Mazda responded

Thank you so much for the amazing feedback! It means a lot to us that you go out of your way. 30 miles to bring your vehicle to Biggers Mazda is impressive. We're honored by your loyalty and proud to hear that Logan and our team consistently deliver top-notch service. We truly appreciate your continued trust and look forward to welcoming you back for many miles to come. Best regards, The Biggers Mazda Team

November 17, 2025

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Kept me updated with video which I’ve never had before and finished my service earlier than expected More

by Mikeoc13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2025

Biggers Mazda responded

Thank you for your feedback! We’re glad to hear the inspection video was helpful and that your service was completed sooner than expected. We’re always looking for ways to make your visit more transparent and convenient. We appreciate you choosing Biggers Mazda and hope to see you again!

November 16, 2025

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Outstanding service received again ! Logan Demel at Bigger Mazda in Elgin always goes above and beyond. He gives clear, honest maintenance advice and truly cares about his customers. A More

by Adriana Brodeala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2025

Biggers Mazda responded

Thank you so much, Adriana, for sharing your experience! We’re thrilled to hear that Logan continues to go above and beyond for you. His clear, honest guidance and genuine care for customers truly set him apart, and we’ll be sure to pass along your kind words. It means a lot that you drive over an hour each way to see him—your loyalty is sincerely appreciated. Thank you for choosing Biggers Mazda!

Nov 29, 2025

Adriana Brodeala responded

Well deserved ⭐️⭐️⭐️⭐️⭐️

November 13, 2025

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Employee Rating

Terrific service and a great Advisor - thank you! Explained everything clearly, was friendly, and provided great advice. Thanks again. More

by BSHARRATT
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Nov 29, 2025

Biggers Mazda responded

Thank you for the wonderful feedback! We’re glad to hear you received terrific service and that your advisor explained everything clearly and provided helpful guidance. We appreciate your kind words and thank you for choosing Biggers Mazda!

November 13, 2025

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They were very friendly and customer oriented. It also was easy to get an appointment. More

by michelefey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2025

Biggers Mazda responded

Thank you for your feedback! We’re glad to hear our team was friendly and customer-focused, and that scheduling your appointment was easy. We appreciate you choosing Biggers Mazda and look forward to serving you again!

November 11, 2025

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Employee Rating

Purchased my second car from Biggers, and both experiences have been very positive experiences. Staff is extremely professional and responsive, service overall was very good. More

by afessler7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 12, 2025

Biggers Mazda responded

Thank you for choosing Biggers again! We truly appreciate your loyalty and are so glad to hear both of your experiences have been positive. Our team strives to provide professional and responsive service, and it’s great to know we delivered. Enjoy your new vehicle!

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