Logan Lane | Page 15

Logan Lane -- Highly recommended! Although I didn't purchase my Acura at Crown Acura, I go there for my routine maintenance because I know and trust the service consultants I work with Although I didn't purchase my Acura at Crown Acura, I go there for my routine maintenance because I know and trust the service consultants I work with. I always schedule with Logan Lane as he is knowledgeable, empathetic, and gives a high level of customer service every time whether it's a small request or a handful of needed services involving a loaner vehicle. Logan advises, but doesn't push or pressure for any type of gain; he's down to earth with his customers. He is sharp when it comes to needed services and what is necessary vs. what services can be put off until it's within my budget. Thank you Logan! More

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Trustworthy and Professionalism I met Service Consultant Logan Lane for the first time when I arrived to have my car serviced. My primary consultant was out for the day. Mr. Lane was I met Service Consultant Logan Lane for the first time when I arrived to have my car serviced. My primary consultant was out for the day. Mr. Lane was very helpful and professional while going over the needs of my car. He gave me a detailed printout of exactly what needs to be repaired or replaced as a priority and explained it. He also informed the that he did not rotate my tires because they needed to be replaced nor will he charge me for the service. Now I appreciate his honesty because some would have charged me and sent me on my way. I appreciate Logan’s honesty and I’ll definitely recommend anyone who’s looking for a trustworthy and honest Service Consultant at Crown Acura in Clearwater, FL. More

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Oil Change Logan Lane assisted me in having my 2012 Buick oil Changed. I always get great service and actually enjoy my experience there. They always do a great Logan Lane assisted me in having my 2012 Buick oil Changed. I always get great service and actually enjoy my experience there. They always do a great job on my car and usually finish before promised. More

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Awesome Service! I recently had an oil change done on my new MDX, Logan was great and very helpful for the whole process! Will definitely be returning! I recently had an oil change done on my new MDX, Logan was great and very helpful for the whole process! Will definitely be returning! More

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Mistreatment of employees by manager. I am a two Acura family. I have been buying and leasing at Crown Acura for over a decade. I recently had the unpleasant experience of listening to the I am a two Acura family. I have been buying and leasing at Crown Acura for over a decade. I recently had the unpleasant experience of listening to the service manager berate an employee. I was sitting in the service area waiting to be greeted. The manager said to the employee that "we are playing football, not golf".He went on to exclaim that this was "a team sport" and that his failure to generate revenues via "up charging" was not only letting himself down but the whole "team". The manager also said how this individual was "killing" him. I have never had a bad experience in the service or sales departments. Service in all fields of business, law and medicine are based on trust. My recent experience gives me some doubts! More

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Review of Gary Scott, Sales Consultant When my wife Chitra and I first went to the dealership about four weeks ago, Gary met us at the door and asked how he could help us. He went into the When my wife Chitra and I first went to the dealership about four weeks ago, Gary met us at the door and asked how he could help us. He went into the pros and cons of various models. Over the phone, he told us what colors are available. After we had settled on buying an MDX, he accompanied us on the test drive. He showed us various features, including the new features that have been added over the last few years. He demonstrated how to use the new features. He was very friendly and helpful throughout the process. Even after we had narrowed down our purchase to two options, he told us which option would get us the best deal. After the purchase, I went to him in the next few weeks to clarify the use of some features. Again, he was very helpful and punctual. My rear window needed to be fixed and he promptly arranged with the service technician to attend to my problem. I recommend Gary Scott very highly. More

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Positive I have been talking my car here for years. Logan Lane is fantastic. Service done correctly and quickly and made sure I drove a clean car home. I have been talking my car here for years. Logan Lane is fantastic. Service done correctly and quickly and made sure I drove a clean car home. More

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Oil Change routine I had a s heduled 3pm service and was out by 3:50 on a Friday. I was very impressed and it was a great way for me to begin my weekend! I had a s heduled 3pm service and was out by 3:50 on a Friday. I was very impressed and it was a great way for me to begin my weekend! More

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Exceptional From my sales consultant; Jacob Loverdi to the manager John Pearson, this was the best car buying experience ever! (Who can really say that car buying From my sales consultant; Jacob Loverdi to the manager John Pearson, this was the best car buying experience ever! (Who can really say that car buying is fun?) Unlike the usual routines practiced by many "other" dealers that can leave you disappointed and sticker shocked, Crown Acura makes the car buying experience exceptional because the focus is on you as a customer and hopefully future Crown family member. They really do take the time to listen and qualify what your needs are and how they can make it happen. John was very understanding, passive, and truly cares about you and not your wallet! I challenge you to find a better purchasing experience... (This is my 3rd purchase from the Crown family of automotive) Thank you John! and Jacob (Go Bills!) More

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Awesome service! I had my car inspected after getting a notice for a recall and Julian took great care of me and my vehicle! He kept me informed of what to expect, wha I had my car inspected after getting a notice for a recall and Julian took great care of me and my vehicle! He kept me informed of what to expect, what they’re checking for, and if there were any additional costs. Julian was also considerate to inform me as to what to expect in terms of future costs for other maintenance that I could do now versus in the future. I was very pleased with my service. Thanks Julian! :) More

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