Lokey VW | Page 23

Michelle and Chad and Rob Michelle answers the phone and makes you feel like family right away. Then Chad the Finance Manager makes you feel like you have been friends since ju Michelle answers the phone and makes you feel like family right away. Then Chad the Finance Manager makes you feel like you have been friends since junior high. Rob the sales manager is like your own brother. Cody the salesperson really knows his product knowledge. Amazing people with a true passion for their work and clients. I went there for service and ended up buying two cars More

by bocacollection Verified Customer Verified Customer

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Emergency service Problem was resolved in reasonable length of time Competitive dealer in st pete quoted over a month to get in for service Fixed as quick as parts Problem was resolved in reasonable length of time Competitive dealer in st pete quoted over a month to get in for service Fixed as quick as parts were delivered More

by artc Verified Customer Verified Customer

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Excellent service. Brought in the car for regular maintenance. They detected a problem with the tires, which caused a disruptive sound on high speed. Received good advic Brought in the car for regular maintenance. They detected a problem with the tires, which caused a disruptive sound on high speed. Received good advice regarding tire usage. New tires installed, very satisfied. More

by GILLES.RONDO Verified Customer Verified Customer

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Great service. They finished ahead of the estimated time and did additional service not scheduled! The staff was friendly and kept me up to date on the progress of m They finished ahead of the estimated time and did additional service not scheduled! The staff was friendly and kept me up to date on the progress of my repair. More

by Supercrazygrandma Verified Customer Verified Customer

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Thanks for trying to make it right When the car that I got didn't work for me after 2 months y'all came though with a better one.pray this works . When the car that I got didn't work for me after 2 months y'all came though with a better one.pray this works . More

by After25years Verified Customer Verified Customer

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All star team Prompt turnaround in scheduling and rescheduling via the phone. Very thorough and helpful team in the service department. Brian's customer service was Prompt turnaround in scheduling and rescheduling via the phone. Very thorough and helpful team in the service department. Brian's customer service was superior to other advisors I have worked with at other dealerships. He explained the issues with the car and what the plan was on addressing them. He answered all my questions before I even asked them. Overall a great experience. More

by Ley Verified Customer Verified Customer

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Great dealership I was very happy with my experience and my new vehicle, Joe haig helped me out and so did Chad from finance, very friendly environment and they are wi I was very happy with my experience and my new vehicle, Joe haig helped me out and so did Chad from finance, very friendly environment and they are willing to help you out. More

by deanbigelow99 Verified Customer Verified Customer

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Pointless dent repair Repair was very good on the dent. Also got a car wash. Interior was vacuumed but they left quite a bit of sand inside the car Repair was very good on the dent. Also got a car wash. Interior was vacuumed but they left quite a bit of sand inside the car More

by wpietrusko Verified Customer Verified Customer

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Long wait but overall satisifed I made an appointment to get my oil changed and was told that it would be an hour and a half wait. The man who was helping me told me that if I were t I made an appointment to get my oil changed and was told that it would be an hour and a half wait. The man who was helping me told me that if I were to go to express service it would take half the time. I’m not sure why we just didn’t have my car go there but I guess it was too late. They are a little pushy in getting you to get extra things done but what car dealership doesn’t do that? Overall it was a good experience. More

by Paige1124 Verified Customer Verified Customer

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Great dealership if you have 8 hours to kill First and foremost let me say the employees of this dealership are phenomenal and truly work the best deal possible - this is why we have recently ret First and foremost let me say the employees of this dealership are phenomenal and truly work the best deal possible - this is why we have recently returned to purchase our 5th VW From this dealership. The salesmen, managers and finance guy were all pleasant, friendly, and honest. However, the sales process takes SIGNIFICANTLY too long.. from entering the door to leaving we were at Lokey for 7 hours. The sales people keep trying to keep us happy and apologized but offered no incentives to stay (I.e some merch, food other than popcorn, etc.) When we purchased my husbands car 2 years ago it took 9 hours and when I purchased my car 3.5 years ago it took one day of three hours and the following day of 5+ hours waiting to sign papers. The wait time is so frustrating and ridiculous. My mother bought a car fromthe Hyuandai across the street twice and her process never took longer than 3 hours, my mother in law purchases from Honda down the street and her process took 2 hours - I have no idea why Lokey and VW takes so painfully long!! More

by sbearkland Verified Customer Verified Customer

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