Long Truong | Page 9

This is the second vehicle I have leased from this dealership. On my current lease, I was running high on the mileage and they actually initiated contact with me to see if I was interested in getting dealership. On my current lease, I was running high on the mileage and they actually initiated contact with me to see if I was interested in getting into a new or different vehicle. When I arrived at the dealership, I already knew which sales manager I needed to speak with (Steve Moroz) and he put me with an excellent sales rep in Long Truong. At no time did they attempt to do the usual dealer hard sale routine. They listened to what I was interested in and walked me through the entire process of evaluating my current leased vehicle, determining a valuation, advising of options on either a new lease or purchase and noted current vehicle availability. They were in the middle of a big sale and ended up saving me several thousand dollars by getting me in before the sale expired and providing multiple valid incentives. The entire staff, from the sales reps to the finance staff to the clerical staff were extremely professional, polite and they all knew exactly what their roles were and carried them out flawlessly. I even commented to my daughter during our visit that the type of customer service she was seeing was a throwback to the days when businesses truly valued their customers and this type of service and attention is unfortunately a rarity these days. I would not only continue to patronize Elk Grove Toyota, but would highly recommend the dealership to anyone interested in buying a quality vehicle at a decent price. More

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The customer service and salesmen were great. They all make sure we were help and taken care of. The salesman was very friendly and patient. He understands and willing to do whatever it takes to make sure make sure we were help and taken care of. The salesman was very friendly and patient. He understands and willing to do whatever it takes to make sure we have a purchase. We were happy we visited them. We would recommend this dealership to anyone, everyone! More

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This is the second Toyota Certified Vehicle my Husband and I have purchased in 18 months. In both cases, my employer removed fleet vehicles from their sales force, so I needed something to drive that was and I have purchased in 18 months. In both cases, my employer removed fleet vehicles from their sales force, so I needed something to drive that was reliable and had a good re-sale value. Steve was respectful of my time & budget and we received excellent service!Steve Moroz and his staff truly understand relationship selling, this is why we keep going back when we need to purchase a car, and have ALL of our Toyota's serviced at the dealership as well. If you want a dealership that will treat you like Family, then Elk Grove Toyota is the dealership for you!!!! More

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This was a second car I bought from Long Truong, because he is a very good sale man , he was helped me everything since I had came your dealer until I finished all the paperwork , so I can drive my new car he is a very good sale man , he was helped me everything since I had came your dealer until I finished all the paperwork , so I can drive my new car home in just several hours .Thank Mr Long , I’ll recommend my family and friends to Mr Long Truong More

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Salesman very helpful no high pressure. Made me comfortable.Willing to work with me on price of truck. The truck was clean and gassed up by the time that the paper work was complete. I have receive comfortable.Willing to work with me on price of truck. The truck was clean and gassed up by the time that the paper work was complete. I have received several follow up calls to make sure that I am satisfied with my purchase. Would deal with again. Thanks More

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Mr. Long Truong provided great service. He went above and beyond to get a good price for my brother who just arrived in the U.S and did not have much money to spend on a used car. I would strongly recommend beyond to get a good price for my brother who just arrived in the U.S and did not have much money to spend on a used car. I would strongly recommend my family to go to Elk Grove Toyota. And more specifically, I would recommend my family and friends to Mr. Long Truong. As a matter of fact, this was a second car I bought from Mr. Truong. More

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Long's a very knowlegable saleman, he's very helpful in process of getting my new RAV4. He's even offer to pick me up, so that I can finish all paper work at the dealer and can drive my new car home when I process of getting my new RAV4. He's even offer to pick me up, so that I can finish all paper work at the dealer and can drive my new car home when I am finish signing all the paperwork. I'll recomment him to all my friends. More

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Long Troung, finance team, and the receptionist were all very freindly and helpful. Mr. Troung had called me for over a year prior to me coming in to purchase my car. He notified me of specials that were co very freindly and helpful. Mr. Troung had called me for over a year prior to me coming in to purchase my car. He notified me of specials that were coming out and kept me posted when there were cars on the lot that best matched my interest. I appreciated his assistance and willingness to help. Most importantly everyone on the team was hassel free when it came to trading in my care and finding the right care for me. After reviewing my buy the finance team contacted me immediately when they were able to drop my interest rate. They didn't have to do this I'm guessing, but they did and I was able to have my payments lowered and interest rate lowered. Overall everyone was helpful and very professional with no back and forth issues. More

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