The employees are extremely friendly and helpful, I
removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in the
removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in there three times for the same door problem
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by dianelegoullon
Mar 16, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback and for recognizing the friendly and helpful team at Audi Rancho Mirage. We’re sorry to hear about the inconvenience with rental car availability and the repeated visits for the door issue. Providing a smooth and convenient Audi service experience in Marin is very important to us, and we appreciate you bringing this to our attention so we can continue improving. Thank you for choosing Audi Rancho Mirage, and we look forward to assisting you again.
Lorena is the best.
She makes it all happen! She gets me a loaner & makes sure that service does it all right.
She makes it all happen! She gets me a loaner & makes sure that service does it all right.
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by Tabloidman
Service Price Transparency
Mar 16, 2026 -
Audi Rancho Mirage responded
Thank you for the great feedback and for choosing Audi Rancho Mirage. We’re thrilled to hear that Lorena took such great care of you and helped coordinate your loaner vehicle while ensuring your Audi service was handled properly. Providing a smooth and convenient Audi service experience in Rancho Mirage is what our team strives for, and we truly appreciate your support of Audi Rancho Mirage. We look forward to assisting you again in the future!
going in for a maintenance appointment was stress free.
the people were very pleasant to talk to (Ms Martinez was very professional)
the people were very pleasant to talk to (Ms Martinez was very professional)
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by tennis4oakwood
Service Price Transparency
Mar 16, 2026 -
Audi Rancho Mirage responded
Thank you for the kind feedback. We’re glad your maintenance visit was stress-free and that our team made the experience pleasant. We’ll be sure to share your recognition with Ms. Martinez—she’ll appreciate the shoutout. Thank you for choosing Audi Rancho Mirage, and we look forward to seeing you again!
Getting a flat is never fun.
Audi Rancho Mirage handled the unplanned situation professionally and as expeditiously as possible. Recommended.
Audi Rancho Mirage handled the unplanned situation professionally and as expeditiously as possible. Recommended.
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by LPR
Service Price Transparency
Mar 16, 2026 -
Audi Rancho Mirage responded
Thank you for the recommendation and for sharing your experience. We know a flat tire is never convenient, so we’re glad our team at Audi Rancho Mirage could assist you quickly and handle the situation professionally. We appreciate your trust and look forward to helping you again whenever you need service!
Great customer service.
Lorena is a fantastic service advisor. All repairs were done well on my Audi
Lorena is a fantastic service advisor. All repairs were done well on my Audi
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by Nagel59
Service Price Transparency
Mar 16, 2026 -
Audi Rancho Mirage responded
Thank you for the great feedback! We’re happy to hear you had a positive experience and that Lorena provided fantastic service throughout your visit. It’s wonderful to know your Audi repairs were completed to your satisfaction. We truly appreciate you choosing Audi Rancho Mirage and look forward to assisting you again in the future.
Very effective communications.
I felt like everyone cared about me. Even when we had a go back about error codes.
I felt like everyone cared about me. Even when we had a go back about error codes.
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by doug
Service Price Transparency
Mar 11, 2026 -
Audi Rancho Mirage responded
Thank you for the wonderful 5‑star review, Doug! We’re glad to hear our team’s communication made you feel truly cared for, even when working through the error code follow‑up. We appreciate you choosing Audi Rancho Mirage and look forward to assisting you again!
It was easy to get appointments and friendly personnel in
the service dept
Work was done on time
But very pricey repairs
the service dept
Work was done on time
But very pricey repairs
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by Lmnfamily13
Service Price Transparency
Other Employees Tagged:
Crystal Bocanegra
Mar 10, 2026 -
Audi Rancho Mirage responded
Thank you for sharing your experience with our team at Audi Rancho Mirage! We’re glad to hear that scheduling was easy, our service staff was friendly, and your vehicle was completed on time. We understand that repair costs can feel high, and we appreciate your honest feedback as we work to deliver the best value and service possible. Please don’t hesitate to reach out if there’s anything we can assist with on your next visit.
Loreana is wonderful.
She is such a hard working, knowledgeable, efficient, asset to your dealership. I love working with her. Our car was washed and cleaned inside and ou
She is such a hard working, knowledgeable, efficient, asset to your dealership. I love working with her. Our car was washed and cleaned inside and out—very nice.
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by Christine.powers1128
Service Price Transparency
Mar 10, 2026 -
Audi Rancho Mirage responded
Thank you for sharing your experience with us at Audi Rancho Mirage! We're delighted to hear that Jackie provided such courteous, knowledgeable support and kept you fully informed throughout your Q7 maintenance and recall service. We truly appreciate your thoughtful feedback and are glad your visit felt seamless from start to finish. We look forward to welcoming you back next time!
Lorena Martinez, service tech handled all my problems and
transportation effectively. She met me at my car and listened to my concerns I expressed. She asked me additional questions about my Q7’s performance
transportation effectively. She met me at my car and listened to my concerns I expressed. She asked me additional questions about my Q7’s performance - taking notes and we then went into the office and completed the paperwork. She arranged for a Lyft driver to take me to El Paseo shopping area. Set me up with text messaging to follow vehicle repairs and additional repairs recommended. A Lyft driver was ordered to return me to dealership where she further explained service issues. I made myself comfortable in the dealership and waited for confirmation all issues resolved. Lorena advised me about 45 minutes later that car was complete and she walked me out to my newly washed Q7!!!
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by juicenjams
Service Price Transparency
Mar 11, 2026 -
Audi Rancho Mirage responded
Thank you for sharing your experience! We’re delighted to hear how thoroughly Lorena supported you, from meeting you at your Q7, to arranging transportation, keeping you updated by text, and walking you out to your freshly washed vehicle. It’s wonderful to know her attentive service helped make your visit smooth and comfortable. We appreciate you choosing us and look forward to assisting you again!
Very consumer oriented.
Great service and care. Highly recommend this dealership and service department . Very trustworthy .
Great service and care. Highly recommend this dealership and service department . Very trustworthy .
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by pjacobs6300
Service Price Transparency
Mar 11, 2026 -
Audi Rancho Mirage responded
Thank you for the kind words! We're glad to hear you found our team so consumer‑focused, trustworthy, and attentive. We truly appreciate your recommendation and are grateful to be your choice for service at Audi Rancho Mirage!
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