Excellent Customer Service.
Very responsive from my arrival to shop technician work to pickup. Look forward to next visit.
Very responsive from my arrival to shop technician work to pickup. Look forward to next visit.
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by Jones
Service Price Transparency
Apr 09, 2026 -
Audi Rancho Mirage responded
Thank you for your kind feedback and for choosing Audi Marin. We’re delighted to hear you experienced excellent customer service and a responsive, seamless process from arrival through service completion and pickup. We truly appreciate your trust and look forward to welcoming you back for your next visit!
Excellent staff and service.
Car was ready when promised and work performed to expected levels.
Car was ready when promised and work performed to expected levels.
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by rgratton
Service Price Transparency
Apr 07, 2026 -
Audi Rancho Mirage responded
Thank you for your kind words and for choosing Audi Rancho Mirage. We’re delighted to hear our team delivered excellent service, with your vehicle ready on time and all work completed to your expectations. Providing a seamless and reliable Audi service experience is always our priority. We look forward to welcoming you back again!
Jason was absolutely wonderful to us as was everyone at
Rancho Mirage Audi. It’s great doing business with you.
Rancho Mirage Audi. It’s great doing business with you.
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by Rita11
Service Price Transparency
Apr 07, 2026 -
Audi Rancho Mirage responded
Thank you, Rita, for your kind feedback and for choosing Audi Rancho Mirage. We’re thrilled to hear Jason and the entire team provided such a wonderful experience. It truly means a lot to us that you enjoy doing business with our dealership, and we look forward to assisting you again in the future!
Courteous.
Clean helpful. Jackie my service coordinator was great. On time as promised and thorough
Clean helpful. Jackie my service coordinator was great. On time as promised and thorough
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by Sglic
Service Price Transparency
Apr 07, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback and for choosing Audi Rancho Mirage Service. We’re delighted to hear your experience was courteous, clean, and thorough, and that Jackie provided great support throughout your visit. Delivering timely and attentive Audi service is always our priority. We look forward to welcoming you back again.
All was great.
Service and sales people nice and helped me out patiently. I am happy.
Service and sales people nice and helped me out patiently. I am happy.
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by Marc Prefontaine
Apr 07, 2026 -
Audi Rancho Mirage responded
Thank you, Marc, for your kind words and for choosing Audi Rancho Mirage. We’re glad to hear our sales and service teams were helpful and patient in assisting you. Providing a smooth and enjoyable Audi experience is what we strive for, and we’re happy to know you had a great visit. We look forward to assisting you again in the future!
Was disappointed that there was not a heads up on your
policy using a credit card. The 3% charge on credit cards, I know is common, yet as a new customer a heads up would have been appreciated. I do not u
policy using a credit card. The 3% charge on credit cards, I know is common, yet as a new customer a heads up would have been appreciated. I do not use a debit card, but I could have gotten a cashiers check. Very disappointed..
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by Fredde
Service Price Transparency
Other Employees Tagged:
Crystal Bocanegra
Mar 30, 2026 -
Audi Rancho Mirage responded
Thank you, Fredde, for your feedback and for choosing Audi Rancho Mirage. We’re glad you visited us and appreciate your 4-star review. We sincerely apologize for the lack of clear communication regarding our credit card policy and the 3% processing fee. Transparency is an important part of delivering a premium Audi service experience, and we understand how an earlier heads-up would have been helpful. Your feedback will help us improve our communication moving forward, and we hope to provide you with an even better experience next time!
Service great as usual, but the 3% Surcharge caught me
off guard. Next time will bring a check
off guard. Next time will bring a check
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by karentcornwell
Service Price Transparency
Mar 30, 2026 -
Audi Rancho Mirage responded
Thank you, Karen, for your 5-star review of Audi Rancho Mirage. We’re glad to hear you continue to receive great service from our team. We also appreciate your feedback regarding the 3% surcharge and understand how an upfront explanation would be helpful. Providing a transparent, high-quality Audi service experience is our priority, and we look forward to assisting you again!
Disappointed at the way the car was looked at etc etc
I
have been bringing my car here for yrs
I am not interested in writing my complains here. If someone is interested in wanting to know why I am so unh
have been bringing my car here for yrs
I am not interested in writing my complains here. If someone is interested in wanting to know why I am so unhappy they can call me
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by artikoshal
Service Price Transparency
Apr 01, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback and for your long-term loyalty to Audi Rancho Mirage. We’re truly sorry to hear that your recent experience did not meet your expectations. Your continued trust over the years means a great deal to us, and it’s concerning to hear that we may have fallen short. We would genuinely appreciate the opportunity to speak with you directly and better understand what happened so we can address your concerns and work toward a resolution. Please contact our Service Manager, Chad Ingram, at cingram@indigoautogroup.com, at your earliest convenience. We would value the chance to make this right.
Service provided by Lorena was outstanding and her
personality is great Work was all
Done on tome
personality is great Work was all
Done on tome
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by gwebster
Service Price Transparency
Mar 25, 2026 -
Audi Rancho Mirage responded
Thank you for your kind feedback about Audi Marin. We’re delighted to hear that Lorena provided outstanding service and that her personality made your experience even more enjoyable. It’s great to know the work was completed on time and met your expectations. Providing a seamless, timely, and customer-focused Audi service experience is our priority, and we truly appreciate your support. We look forward to assisting you again in the future!
Lorena is absolutely the best when it comes to customer
service and care!! You are lucky to have her
service and care!! You are lucky to have her
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by chicklet
Service Price Transparency
Mar 19, 2026 -
Audi Rancho Mirage responded
Thank you for your kind feedback and for choosing Audi Marin. We’re thrilled to hear Lorena provided such exceptional customer service and care. We truly appreciate your recognition and are proud to have her on our team. We look forward to assisting you again in the future.
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