Lorena Ortiz
Lorena Ortiz at Lexus of Pembroke Pines

Lorena Ortiz

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

Contact Me
4.8
168 Reviews

I offer my clients a low pressure, respect and fun experience along with great customer service both during and after the sale, working for you at YOUR pace!!! Feel free to call me or stop by and say hello!!! Instagram: @loren_lexusgirl ___________________________________ Ofrezco a mis clientes una experiencia sin presión, respeto y diversión, junto con un excelente servicio al cliente tanto durante como después de la venta, ¡trabajando para usted a SU ritmo! ¡No dude en llamarme o pasar a saludarme! Instagram: @loren_lexusgirl

Dealership Experience

6 yrs, 10 mos

Industry Experience

8 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.8

168 Reviews

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168 Reviews of Lorena Ortiz

February 25, 2026

Dealership Rating
Employee Rating

Luis was great! Very knowledgeable and very Patient! Will purchase my wife’s car here! More

by Shervanwyllie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 25, 2026

Lexus of Pembroke Pines responded

Thanks for trusting Lexus of Pembroke Pines with your business! Luis and the team would love to help you find the perfect car for your wife.

February 25, 2026

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Employee Rating

The process was excellent. Otani is an excellent seller taking time in order I was very satisfied. All people involved did a great job More

by IRMAGARCIA7445
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Otany Lantigua

Feb 26, 2026

Lexus of Pembroke Pines responded

Congratulations on your new car! We're glad Otani and the team made your experience a seamless one. We hope to see you again at Lexus of Pembroke Pines!

February 23, 2026

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Employee Rating

It was a relatively smooth experience. Car shopping is never fun, but Marvens and Vivian in Finance helped me feel more comfortable with my purchase. More

by LESLIE.VIGIL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marvens St Jean , Vivian Cornejo

Feb 24, 2026

Lexus of Pembroke Pines responded

We're glad to hear Marvens and Vivian made the experience more comfortable for you, Leslie. Thank you for choosing Lexus of Pembroke Pines and for sharing your feedback!

February 14, 2026

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T they treated me very well and communicated with me the different aspects of the cost. They also were very good to show me everything and even the financial manager and the salesman I was dealing with me v More

by sselvendran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Alkabouni

Feb 16, 2026

Lexus of Pembroke Pines responded

Thank you for recommending Lexus of Pembroke Pines! Nothing makes us happier than satisfied customers. We hope to see you again down the road!

February 12, 2026

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Employee Rating

Lorena Ortiz was amazing. She made the process easy and effortless. Had us in and out of the dealership, with our new car and a great deal! Excellent customer service, Kud More

by SRAFADEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 12, 2026

Lexus of Pembroke Pines responded

Thank you for recommending Lorena and the team here at Lexus of Pembroke Pines! We are thrilled to hear you had a seamless experience. Enjoy your new car!

January 29, 2026

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My wife and I enjoyed our visit to this dealer. We were treated with respect and courtesy. The salesperson as well as the Finance manager were marvelous. We recommend this dealership. More

by sselvendran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Alkabouni

Jan 30, 2026

Lexus of Pembroke Pines responded

It's wonderful to hear you had such a positive experience at Lexus of Pembroke Pines! We truly appreciate your business and your recommendation. See you next time!

January 28, 2026

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The dealership was very good. I was able to get a 2026 RX350 for less per month than I was paying for my 2023 RX350. Due to the interest rate being much better .. The only thing t More

by Msluisadiaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 29, 2026

Lexus of Pembroke Pines responded

We're glad we could help you find a great deal on your 2026 Lexus RX 350! However, we apologize for any inconvenience regarding the sunroof tinting. We will share this feedback with our team so we can ensure a smooth process in the future. Thank you for choosing Lexus of Pembroke Pines, Luisa!

January 15, 2026

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Employee Rating

Lorena is Knowledge and professional. She helped us with the selection that was best for our family!!! Thank you!!! More

by vargas8428
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 16, 2026

Lexus of Pembroke Pines responded

Thank you for sharing your kind feedback about Loreana and recognizing her professionalism! We hope to welcome you back to Lexus of Pembroke Pines down the road.

January 02, 2026

Dealership Rating
Employee Rating

The best the people muy profesional amable Cortez adaptable a lo que uno necesita limpio servicio five star More

by l.2003alonso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samuel

Jan 05, 2026

Lexus of Pembroke Pines responded

Gracias por compartir sus comentarios sobre nuestro equipo profesional y amable! Le agradecemos por destacar el servicio de cinco estrellas de nuestro equipo aquí en Lexus of Pembroke Pines.

December 12, 2025

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Employee Rating

The whole time I was there I was treated with respect and.they took the time to work with me. Excellent customer service. More

by VONDYBURCH
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Alkabouni

Dec 12, 2025

Lexus of Pembroke Pines responded

Hi Vondy, we love hearing that our team showed you respect and excellent service from start to finish. Thank you for choosing Lexus of Pembroke Pines!

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