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Lorena Ortiz

Overview Reviews (102)

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Lorena Ortiz

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Lorena Ortiz | Page 3

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

I offer my clients a low pressure, respect and fun experience along with great customer service both during and after the sale, working for you at YOUR pace!!! Feel free to call me or stop by and say hello!!! Instagram: @loren_lexusgirl ___________________________________ Ofrezco a mis clientes una experiencia sin presión, respeto y diversión, junto con un excelente servicio al cliente tanto durante como después de la venta, ¡trabajando para usted a SU ritmo! ¡No dude en llamarme o pasar a saludarme! Instagram: @loren_lexusgirl

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4.9

102 Reviews

Overview Reviews (102)

Dealership Experience

5 yrs, 1 mo

Industry Experience

7 yrs, 1 mo

Languages Spoken

English

Spanish

4.9

102 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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102 Reviews of Lorena Ortiz

December 01, 2023

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Buena atención y servicio. Muchas gracias. Felicidades sigan así. Muchas gracias. Felicidades. Feliz día feliz si feliz día feliz día Muchas gracias. Felicidades sigan así. Muchas gracias. Felicidades. Feliz día feliz si feliz día feliz día More

by ROBERTO.MORA

Verified Customer

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Recommend Dealer

Yes

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Dec 01, 2023 -

Lexus of Pembroke Pines responded

Roberto, gracias por sus palabras amables sobre nuestro servicio en Lexus of Pembroke Pines. Nos alegra saber que ha tenido una buena experiencia con nosotros. Que tenga un día feliz!

November 16, 2023

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The best dealer, with the best help, best attention. Very good salespeople and sales manager. Grateful for the help. Very good salespeople and sales manager. Grateful for the help. More

by REYES280890

Verified Customer

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Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Alain Louis, Irv Smith

Helpful 1

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Nov 16, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you had a positive experience at Lexus of Pembroke Pines! Our team works hard to provide the best service and attention. Thank you for your kind words, we appreciate it!

October 03, 2023

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Our experience with this dealer was wonderful, from the first moment we felt comfortable and we noticed that the staff did their best to help us. first moment we felt comfortable and we noticed that the staff did their best to help us. More

by perez2511

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kazi Sofian

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Oct 03, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you had a comfortable and positive experience at Lexus of Pembroke Pines. Our team always strives to provide the best service possible - thanks for sharing your feedback!

September 20, 2023

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10/10 customer service! Rohan, Lorena and Mikhail are very awesome and helpful! made my purchase hassle free! Couldn’t be happier with my new Lexus which arrived sooner than Rohan, Lorena and Mikhail are very awesome and helpful! made my purchase hassle free! Couldn’t be happier with my new Lexus which arrived sooner than I had expected! Awesome experience. Everything went smooth! More

by AMLNB

Verified Customer

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Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Rohan Alexander, Mikhail Khalev

Helpful 0

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Sep 20, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that our team at Lexus of Pembroke Pines made your purchase hassle-free and enjoyable! It's great to see you had a smooth experience with us. Enjoy the new ride, and thanks for leaving such a positive review!

September 04, 2023

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This was my second time at thus dealership. The 1st time I felt rushed, even though the sales person was nice. This time I had a woman who was patient and reliable. Every one was always respect The 1st time I felt rushed, even though the sales person was nice. This time I had a woman who was patient and reliable. Every one was always respectful . More

by mcprosvcs

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Purchase Time

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Recommend Dealer

Yes

Other Employees Tagged: Fanny Alfaro

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Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're glad to know your second visit here at Lexus of Pembroke Pines was a positive and enjoyable experience. Our team always aims for patience and reliability, so it's great to see that reflected in your time with us. Thank you for the review!

September 02, 2023

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I worked with Andres recently on my last visit and it was a truly amazing experience. The compassion he demonstrates for his customers is truly heartfelt and warming. He maintains a true customer focused dem a truly amazing experience. The compassion he demonstrates for his customers is truly heartfelt and warming. He maintains a true customer focused demeanor and keeps you wanting to purchase vehicles from this location due to the exceptional treatment. Great job Andres. Another success story for Lexus of Pembroke Pines. More

by Justin H

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Sammy Libraty, Andre Armani, Rohan Alexander , Andres Gutierrez, Jose Camara

Helpful 0

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Sep 05, 2023 -

Lexus of Pembroke Pines responded

Justin, it's fantastic to know that Andres provided an exceptional experience for you at Lexus of Pembroke Pines. We appreciate your kind words and look forward to assisting with any future vehicle needs!

August 31, 2023

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Lorena is courteous and efficient. She responded to all my queries in a timely manner and remained pleasant throughout the entire process. She responded to all my queries in a timely manner and remained pleasant throughout the entire process. More

by Tommie

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Recommend Dealer

Yes

Helpful 0

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Sep 01, 2023 -

Lexus of Pembroke Pines responded

Tommie, we're glad to know that Lorena was able to assist you effectively and professionally at Lexus of Pembroke Pines! Thanks for taking the time to share your experience!

August 26, 2023

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Super quick service, Lorena is amazing, very profesional , she’s someone you can trust. Finance dept not pushy at all , she’s someone you can trust. Finance dept not pushy at all More

by Yanet

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Recommend Dealer

Yes

Helpful 0

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Aug 28, 2023 -

Lexus of Pembroke Pines responded

Yanet, we're delighted to know you had a great experience with Lorena at Lexus of Pembroke Pines. We always aim for professionalism and trustworthiness in our service. Thanks for your review!

August 26, 2023

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Excellent experience, very professional, helpful with every question and able to handle with my schedule. Lorena was very emphatic and I m proud of her services. every question and able to handle with my schedule. Lorena was very emphatic and I m proud of her services. More

by daymendez71

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Recommend Dealer

Yes

Helpful 0

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Aug 28, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Lorena provided you with an excellent and professional experience at Lexus of Pembroke Pines! We appreciate your kind words and look forward to your next visit!

August 19, 2023

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Lorena went above and beyond during my experience with getting a new IS 350. Any time I reached out to her, she responded immediately. She even delivered my car to my home. I couldn't be happier with my e getting a new IS 350. Any time I reached out to her, she responded immediately. She even delivered my car to my home. I couldn't be happier with my experience and will continue to use her as my sales rep for many years to come. More

by gary99

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Recommend Dealer

Yes

Helpful 0

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Aug 21, 2023 -

Lexus of Pembroke Pines responded

Gary, we're delighted to know that Lorena provided such excellent service during your purchase of the new Lexus IS 350 at Lexus of Pembroke Pines. We look forward to serving you for many years!

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