Lorri Schofield

Refusal of Warranty Service I purchased a 2024 Mazda CX-90 PHEV from Werner Mazda in April 2024. Since purchase, the vehicle has experienced multiple defects requiring service. These defects and conditi CX-90 PHEV from Werner Mazda in April 2024. Since purchase, the vehicle has experienced multiple defects requiring service. These defects and conditions have substantially impaired its use, value, and safety, including but not limited to: EV battery failure requiring towing and replacement within the first six months of ownership Repeated and prolonged failure of the MyMazda app climate control system following service Cooling system defects requiring radiator replacement Premature tire replacement at approximately 17,000 miles Ongoing loud noise and vibration when turning left Fuel or exhaust odor inside the cabin upon startup In October 2024, the vehicle failed to start and required towing. The EV battery was replaced. Following an oil change on December 27, 2024, the climate control feature in the MyMazda app stopped functioning. Despite multiple attempts to resolve the issue through the dealership, the problem remained unresolved until January 23, 2025, after Mazda Corporate confirmed an IT solution and the vehicle software was updated. On October 25, 2025, I brought the vehicle in for a windshield washer warning light, squealing brakes, and a recall. During that visit, Werner Mazda stated the radiator was cracked and required replacement. I was also told that all four tires needed replacement at approximately 17,000 miles. Although the tires were replaced at no cost, I was told I would need to pay a $129 alignment fee, which I declined. After this service, the vehicle developed a loud noise and vibration when turning left. On November 17, 2025, the vehicle was test-driven by the Service Manager, Dylan Gallagher, who stated that he did not have an explanation for the issue. Prior to that visit, I already had a scheduled appointment for November 24, 2025, for an oil change and to verify the recall, which was still showing as open on my account. During that visit, the oil change was completed, the recall was cleared, and a technician video was provided stating the vehicle was in excellent condition. Due to worsening noise, vibration, and a new fuel odor upon startup, I contacted Mazda Customer Service on December 26, 2025 and customer service rep, Starler scheduled a service appointment for January 2, 2026. Werner Mazda accepted the appointment and Dylan told Starler a loaner vehicle would be issued. At approximately 2:15 p.m. that day, I received a call from Dylan Gallagher informing me that the dealership would not be servicing my vehicle. When I asked why, I was told it was because I did not complete a survey after my prior visit and that, if I had, it likely would have been negative. I asked to speak with his boss and was denied. I was told I come come pick up my vehicle. When I returned to the dealership, I was handed my keys by Dylan and told that I could leave. No written explanation or repair documentation was provided. I was informed by Dylan that he had spoken with Eric and they agreed the vehicle would not be serviced. The vehicle remains under manufacturer warranty. Refusing to inspect or service a vehicle after accepting an appointment and issuing a loaner raises serious concerns under New Hampshire consumer protection and warranty laws. This refusal may be considered evidence of noncompliance with the manufacturer’s warranty obligations. I have notified Mazda Corporate and filed a complaint with the New Hampshire Attorney General’s Consumer Protection Bureau. More

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Less than stellar buying experience: sales department was not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the process took many hours more than it should have and I probably should have trusted my gut and went to a different dealership to finalize a purchase. Car had a load of problems (not the dealership's fault, but Mazda's fault due to poor workmanship). Constantly misaligned steering, buzzing/vibrating engine at certain speeds, and a complete transmission failure at 8,000 miles on the odometer led to me visiting the service center many times over my last seven months of ownership. Communication was okay or poor at most times with the service department. The work got done each time, and loaners were made available, but the overall experience working with the survey department leads me to believe that they are understaffed or new procedures need to be put in place to ensure customers are kept up to date with what is happening while their vehicle is in for service. More

by mpolizzotti Verified Customer Verified Customer

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This is my 3rd vehicle from Werner Mazda and I have to say they have provided exemplary service from beginning to end with each purchase. Highly recommended say they have provided exemplary service from beginning to end with each purchase. Highly recommended More

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The facility is clean, attractive, and friendly. There is plenty of inventory to choose from. Any questions/concerns were addressed immediately, Communication was excellent. There is plenty of inventory to choose from. Any questions/concerns were addressed immediately, Communication was excellent. More

by p.archambault Verified Customer Verified Customer

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I just got my new 2025 Mazda Miata Club with the Brembo upgrade. I'm loving it. The Soul Red color is stunning, people really remark on it. I got the six speed, I've had six speed cars in the past and l upgrade. I'm loving it. The Soul Red color is stunning, people really remark on it. I got the six speed, I've had six speed cars in the past and loved them, but back in 2018 I needed to have a hip replacement and wound up with a 2016 BMW X3 M Sport and I love that but it has an automatic and it's not a track car. The Miata has that potential, yet it's easy to drive and easy on the fuel use. Werner Mazda made the sales process pretty painless, and were happy to add the options I would have put on the car if I'd had it ordered, but had it in stock and ready in under a week. I look forward to a good relationship with the Werner team going forward. More

by tom@felines.me Verified Customer Verified Customer

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This is my 3rd vehicle I’m sure that’s says plenty! Everyone is Great! Everyone is Great! More

by jcaisse3 Verified Customer Verified Customer

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The service and communication were fantastic! Glad to have this Mazda dealership so close to home for servicing my Miata! Glad to have this Mazda dealership so close to home for servicing my Miata! More

by jjenn827 Verified Customer Verified Customer

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I had a very good experience bringing my CX-50 in for service. Great dealing with Lorri Schofield! Car was returned quickly and nice and clean. service. Great dealing with Lorri Schofield! Car was returned quickly and nice and clean. More

by bernie559 Verified Customer Verified Customer

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Oil change appointment went very smoothly. All staff were professional and helpful. I would go again All staff were professional and helpful. I would go again More

by SSANNYKIM Verified Customer Verified Customer

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Always a great experience. Lori and Dylan were fantastic - made me feel like the most important person there. Very thorough and knowledgeable. Lori and Dylan were fantastic - made me feel like the most important person there. Very thorough and knowledgeable. More

by PMAILHOT14 Verified Customer Verified Customer

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