Lou Machado | Page 2

Great friendly customer service, it was early when I went in and everyone was so welcoming. in and everyone was so welcoming. More

by LMZAPATA18 Verified Customer Verified Customer

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Enjoyed the purchase experience. No pressure experience . Mohamad was the best great follow through on every aspect of the sale. No pressure experience . Mohamad was the best great follow through on every aspect of the sale. More

by jackson.ray Verified Customer Verified Customer

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I bought my Hyundai Tucson in 2021 and I’ve always gone back . the sales department to the managers and to the awesome service department and Parts. Everyone there is really nice and they treat you like fa back . the sales department to the managers and to the awesome service department and Parts. Everyone there is really nice and they treat you like family. I really recommended some of my family members That have Hyundai to go to Downey Hyundai again thank you Downey Hyundai. More

by IVETTERODDA63 Verified Customer Verified Customer

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Nice place attractive men . great coffee and appetizers. Great customer service. Keep up the good work great coffee and appetizers. Great customer service. Keep up the good work More

by CARLVILLANUE3 Verified Customer Verified Customer

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Very good Customer service. I would recommend this dealership with my friends everything was excellent. I would recommend this dealership with my friends everything was excellent. More

by CANELA1069 Verified Customer Verified Customer

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Horrible experience will never buy a car from your company again Service sucks and Downey facility was the worse company again Service sucks and Downey facility was the worse More

by EROPZ Verified Customer Verified Customer

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I took my Hyundai NEXO to the service center, and three days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my time. In America, time = money, and as a customer, I shouldn't have to deal with such inconvenience. If a company causes inconvenience to its customers, it should compensate for it with a gesture. You send out customer satisfaction surveys to understand customer experiences, but the truth is, an unhappy customer is live advertisement for dissatisfaction. My advice to you: always value your customers and make them feel appreciated. The first step to achieving this is through employee training. Well-trained and knowledgeable employees improve customer satisfaction and help maintain the company’s reputation. Remember, customer experience is the most valuable investment a business can make. The only thing that made me happy throughout the process was the refreshments in your office. My children enjoyed them and were happy. Also, the employee handling our paperwork was very friendly and tried to assist us. However, at the end of the day, I had a service experience with no results. More

by savas iren Verified Customer Verified Customer

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The overall experience was satisfactory. This marked the second occasion I had to bring my vehicle in for a recall. During my initial appointment, which was specifically scheduled for this p This marked the second occasion I had to bring my vehicle in for a recall. During my initial appointment, which was specifically scheduled for this purpose, the dealer was unable to perform the necessary updates due to a lack of the required software. It would have been beneficial if this information had been communicated at the time of scheduling. Fortunately, they had the software available during my second visit, and the update was completed successfully. However, I do have a concern regarding the air quality within the building. As someone with asthma, I found it troubling that an employee on the sales side was burning incense and dispersing smoke throughout the premises. This is particularly problematic for individuals with respiratory conditions. Given the cold weather, waiting outside was not a viable option, and the smoke exacerbated my lung irritation. I was grateful to have my inhaler on hand to assist with my breathing. It may be advisable for the dealership to consider sending out a communication regarding air quality and the potential impact on customers with respiratory issues. More

by SOFIA_GABRIEL Verified Customer Verified Customer

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The staff were polite and accommodating, addressing all of my concerns thoroughly. Thank You for an excellent job. of my concerns thoroughly. Thank You for an excellent job. More

by TINTE2000 Verified Customer Verified Customer

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Muy excelente, servicio , me trataron bien gracias los empleados muy amables y respetuosos , me gusto gracias empleados muy amables y respetuosos , me gusto gracias More

by vanessitaestrella_2006 Verified Customer Verified Customer

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