Lou Stoll | Page 3

Found Wanting: Honesty and Communication I reached out to this dealership and spoke to Louie Stoll on the phone about a vehicle I was interested in for a family member. Louie had great phone I reached out to this dealership and spoke to Louie Stoll on the phone about a vehicle I was interested in for a family member. Louie had great phone etiquette, or seemed to. I worked out a deal over the phone and asked for him to reach out to a member of my family so that we could set up a time to view the vehicle. He never returned our calls. I called back, finally got a hold of him and was told the car had a sale pending, but that he would reach out to me if anything changed. I never heard back from him. I checked the website the next day, the vehicle was still for sale. I called to confirm it was available, and it was. Sales is all about the Customer Experience nowadays, and I was not impressed. You expect people to be honest and to communicate when they say they will. Considering the other reviews I read, I assumed that my experience would be better. I don't know if the deal we discussed was something he couldn't deliver on or what happened, but my family and I are not happy with how this dealership conducts business, and we will not be doing business with dealership that can't deliver or even provide the courtesy of a phone call to update us with accurate information. More

Helpful 2

Report | Print

I had a very eventful day @ Suburban Ford of Waterford, and walked out with a quality used car with these two gentleman that showed they really cared and wanted to help. I have one wonderful used vehicl and walked out with a quality used car with these two gentleman that showed they really cared and wanted to help. I have one wonderful used vehicle from Suburban Ford, and can't thank these two gentleman for helping with my credit issues. Thank Guys, Wonderful experience and I will never forget what you both did for me in helping me find a used and dependable vehicle from your Dealership. More

Helpful 1

Report | Print

I came into suburan waterford ford needing a new vehical due to my 02 honda civic being totaled in a traffic accident. My wife really wanted a ford escape but I knew I was going to have a tough time with f due to my 02 honda civic being totaled in a traffic accident. My wife really wanted a ford escape but I knew I was going to have a tough time with financing due to a past repo. Mr Stoll was not only able to get me and my wife financing but got my wife into a 2008 Ford Escape with very low miles. If it were not for Mr. Stoll's patients, and the help of the staff at waterford ford we would never had been able to get what we wanted with a very reasonable payment given our situation. Mr. Stoll's care and concern for our situation made this an easy and wonderful experience and I would recomend him to anyone in the same situation as our as well as for any care sales. These guys are great. More

Helpful 0

Report | Print

We were greated immediately upon entering the dealership. Lou assisted us on the used car side and Chris assisted us on the new car side. We felt they were both very nice, knowledgeable and easy to work wi Lou assisted us on the used car side and Chris assisted us on the new car side. We felt they were both very nice, knowledgeable and easy to work with ... there was no high pressure sales tactics, which we appreciated. More

Helpful 1

Report | Print