Louie Hatzis

I am writing to formally document the issues I have experienced with a vehicle purchased from Advantage Chevrolet. I began the purchase process over the phone and traveled from Buffalo, New York, on experienced with a vehicle purchased from Advantage Chevrolet. I began the purchase process over the phone and traveled from Buffalo, New York, on May 30 to pick up the vehicle. Before traveling, I specifically asked about the Carfax and vehicle history. I was told everything was good, aside from a minor front-end collision resulting in less than $500 in reported damage. No other major issues were disclosed. Before leaving the dealership, the Service Brake Assist warning light came on. I was told the brakes had recently been serviced and that the code had simply not been reset. The vehicle was kept in the service department for approximately an hour and a half, and I was told the issue had been fixed. Approximately 150–200 miles into my drive home, the warning light came back on. I immediately contacted the salesman and continued following up. About a week later, I was told to make an appointment with a Chevrolet dealer. When the vehicle was finally inspected, I was informed that the driver-side front caliper was seized and that the vehicle needed brake pads and rotors. I also learned that the master cylinder was bad and that the engine and cabin air filters were severely clogged. I repeatedly attempted to contact Advantage Chevrolet but was often sent to full voicemails or people who no longer worked there. I eventually spoke with the general manager, who told me it was a "done deal" and essentially told me to "xxxx off." On July 28, the truck broke down on the highway and had to be towed to Jim Murphy Chevrolet. I was informed that the engine had seized. I was also told that the vehicle had previously been sold twice at auction due to engine-related issues, information that was never disclosed to me when I purchased the truck. I relied on the information provided by Advantage Chevrolet when making this purchase and would not have purchased the vehicle had I known about its prior engine problems and mechanical condition. More

Print

Service advisor Tom is very knowledgeable and always patient when explaining repairs needed with my vehicle. He recently went above and beyond for assuring that I was satisfied with my roof leaking repa patient when explaining repairs needed with my vehicle. He recently went above and beyond for assuring that I was satisfied with my roof leaking repair. More

by lrgalvan Verified Customer Verified Customer

Print

Tom was great. He really knows his stuff. He got me out on time, just as promised. He really knows his stuff. He got me out on time, just as promised. More

by SMOKINGV6 Verified Customer Verified Customer

Print

To me it is good I don’t have a problem with the work in my car my car More

by diazsilvestre5 Verified Customer Verified Customer

Print

I have brought my last 5 cars from this dealership. They have always treated me fair. They have always treated me fair. More

by RONDERRIC Verified Customer Verified Customer

Print