Steve Serafino

I am writing to formally document the issues I have experienced with a vehicle purchased from Advantage Chevrolet. I began the purchase process over the phone and traveled from Buffalo, New York, on experienced with a vehicle purchased from Advantage Chevrolet. I began the purchase process over the phone and traveled from Buffalo, New York, on May 30 to pick up the vehicle. Before traveling, I specifically asked about the Carfax and vehicle history. I was told everything was good, aside from a minor front-end collision resulting in less than $500 in reported damage. No other major issues were disclosed. Before leaving the dealership, the Service Brake Assist warning light came on. I was told the brakes had recently been serviced and that the code had simply not been reset. The vehicle was kept in the service department for approximately an hour and a half, and I was told the issue had been fixed. Approximately 150–200 miles into my drive home, the warning light came back on. I immediately contacted the salesman and continued following up. About a week later, I was told to make an appointment with a Chevrolet dealer. When the vehicle was finally inspected, I was informed that the driver-side front caliper was seized and that the vehicle needed brake pads and rotors. I also learned that the master cylinder was bad and that the engine and cabin air filters were severely clogged. I repeatedly attempted to contact Advantage Chevrolet but was often sent to full voicemails or people who no longer worked there. I eventually spoke with the general manager, who told me it was a "done deal" and essentially told me to "xxxx off." On July 28, the truck broke down on the highway and had to be towed to Jim Murphy Chevrolet. I was informed that the engine had seized. I was also told that the vehicle had previously been sold twice at auction due to engine-related issues, information that was never disclosed to me when I purchased the truck. I relied on the information provided by Advantage Chevrolet when making this purchase and would not have purchased the vehicle had I known about its prior engine problems and mechanical condition. More

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Nice no pressure. They are very helpful staff. The staff is very respectful.I would buy from there again. They are very helpful staff. The staff is very respectful.I would buy from there again. More

by R.SERAFINO Verified Customer Verified Customer

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Denzell you are a wonderful sale mans I loved having him help me find the car for me. You can tell he love to see people happy I’m so happy that he help me he is truly a blessing I would come again. Wonderf help me find the car for me. You can tell he love to see people happy I’m so happy that he help me he is truly a blessing I would come again. Wonderful person and I left with a 2026 trailblazer that I am so excited about. Great job Denzell!!!! Five stars are definitely given great person! Great Job! More

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We drove an hour to make sure we got the best Blazer at a great price with exceptional service! Walter Fields is the MAN! We'll definitely be returning in the future. Highly recommended! great price with exceptional service! Walter Fields is the MAN! We'll definitely be returning in the future. Highly recommended! More

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Completely unethical and deceptive — my name was added to a car loan without my knowledge or consent. I normally never write reviews, but what happened at Advantage Chevrolet of Bridgeview was shocking to a car loan without my knowledge or consent. I normally never write reviews, but what happened at Advantage Chevrolet of Bridgeview was shocking and unacceptable. A manager from the dealership came to our home with paperwork and pressured my husband and me to sign “quickly” so we could secure a special interest rate. He never explained that I was being added as a signer or co-signer on the loan. He never gave us paperwork to review. He did not provide copies after signing. I was led to believe I was signing simple documents — not a legally binding loan. I only found out my name was on the loan when the bank called me days later. After asking for copies of the paperwork, we discovered: The dealership added extra charges we never agreed to. They did not apply the tax credit for the vehicle being traded. They did not transfer the warranty we already paid for. The interest rate promised (below 6%) was actually 8.79%. Most importantly, I never agreed to be added to the financing, yet they still used my name. When my husband went to the dealership to ask for answers, they yelled at him, insulted him, and even called the police instead of providing the paperwork. This dealership engages in high-pressure tactics, misrepresentation, and unethical behavior, especially toward customers who trust them. I advise anyone reading this: Protect yourself, ask for everything in writing, and avoid signing anything without full documentation. Our experience has been extremely stressful and unacceptable. More

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