Louis Cortes

Jason the Salesman/finance made a fraudulent loan(straw purchase) in MY name for a friend of mine. He ran her several times to get her and others a loan on a 23 BMW X1. He ended up doing a fraudulent loan purchase) in MY name for a friend of mine. He ran her several times to get her and others a loan on a 23 BMW X1. He ended up doing a fraudulent loan for her in 2 names that he knew weren’t going to be driving the vehicle. He also accepted fraudulent insurance that wouldn’t protect the vehicle in the event of an accident. Wouldn’t shop here More

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Beware, they are unable to replace a damage tire in less than 3 days...unfortunately, tow car delivered the now hostage car to them than 3 days...unfortunately, tow car delivered the now hostage car to them More

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Zero if I can but 1 is zero rite when a business doesn't support their own warranty then they are just ??? Fill in the blank.it just takes 1 jerk like rocker to make all look bad! I will never buy another B support their own warranty then they are just ??? Fill in the blank.it just takes 1 jerk like rocker to make all look bad! I will never buy another BMW thank you team BMW manhattan. More

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Worst place to ever bring you Bmw customer service was poor Inflated pricesIn the actual service was horrible, They gave me the runaround it was very unhelpful, poor Inflated pricesIn the actual service was horrible, They gave me the runaround it was very unhelpful, More

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everyone at the dealershipwas very friendly & helpful! My experience at the dealership was beyond amazing. Everyone was very efficient,friendly, knowledgable etc. Brandon always got right back to us when w My experience at the dealership was beyond amazing. Everyone was very efficient,friendly, knowledgable etc. Brandon always got right back to us when we called him. More

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Superb experience My experience with everyone who was involved with my purchase was fabulous. Everyone was easy to work with and followed up immediately. I give every My experience with everyone who was involved with my purchase was fabulous. Everyone was easy to work with and followed up immediately. I give everyone a top rating. More

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Encore Appt was super efficient with a new 7 series drop off Had a encore appointment as well as installation of my license plates. Pretty ordinary visit except service was anything but ordinary...it was extrao Had a encore appointment as well as installation of my license plates. Pretty ordinary visit except service was anything but ordinary...it was extraordinary. They installed a license plate bracket that I purchased that wouldn't obscure the front end of the X5M. Then Louis Cortes, my encore genius, offered to drop me off at my next destination (I was going to call an Uber) which turned out to be in a new 7 series. From beginning to end, the service was efficient and thoughtful. More

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Thanks Great customer service and knowledgeable staff contributed to a nice experience. I have done pickup in Munich and the benchmark is high. So good job M Great customer service and knowledgeable staff contributed to a nice experience. I have done pickup in Munich and the benchmark is high. So good job MANHATTAN. More

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Best Sales and Post Sales experience Bought X3 from BMW of Manhattan and had the best experience during the ordering (sales) process and post sales. These guys are one the best in busines Bought X3 from BMW of Manhattan and had the best experience during the ordering (sales) process and post sales. These guys are one the best in business. The sales process was smooth and Geoffrey Daou recommended the right car according to my family needs without trying to pushy as I experienced with other car dealers. Louis Cortes is an expert on the inner workings of the car and he not only tells you how to use / operate certain things but provides his best recommendations and details behind those functions. More

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"Excellent Experience with All Departments" We highly recommend Tom Twomey as our salesman. He was patient, knowledgeable and not at all pushy. Our vehicle arrived sooner than we expected and t We highly recommend Tom Twomey as our salesman. He was patient, knowledgeable and not at all pushy. Our vehicle arrived sooner than we expected and thus he "underpromised and overdelivered", a good quality in sales! While we experienced an issue early on with our BMW X3-35i, which was no fault of his, of course, he helped us navigate through the problems and was attentive when we brought the car in for service. In addition, a shout out to Louis Cortes, who is an absolutely amazing "BMW genius"--he spent a couple of hours with us explaining the complicated BMW Nav system and all the other aspects of the car's "smart" system. He was so nice and patient and incredibly well versed in the product. Even Matthew in the "store" was a delight to deal with. Nothing but positives for the BMW employees. It remains to be seen how our X3 will perform going forward but we have our fingers crossed that we had an unusual "glitch". More

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