Louis Safdie | Page 82

A different kind of dealership!! I can't say enough about this dealership. There is NOT a person I have worked with that was rude, uninterested and pushy. I have just traded my 14 I can't say enough about this dealership. There is NOT a person I have worked with that was rude, uninterested and pushy. I have just traded my 14 CX5 for a 16 CX5 - from Aaron and Anthony!! Aaron is a walking encyclopedia of anything Mazda and Anthony insured that I was comfortable with the car, as much as one can, expedited my deal and helped me 'switch' cars. I don't say this lightly - I hate buying cars and all of the xx that goes with it. I have never felt that way working with Roswell Mazda. I live in Snellville and drive a LONG way to work specifically with Roswell Mazda. I bring my car back for service because those in service make me feel important and respect my time. Have never spent more than an hour while my car is serviced. This is a 'different' dealership. More

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Great car buying experience I was in a car accident a few weeks ago and the at-fault party's insurance ended up totaling my car, so I was put into a situation where I had to find I was in a car accident a few weeks ago and the at-fault party's insurance ended up totaling my car, so I was put into a situation where I had to find a new car in a short period of time, during the holidays. I was waiting on a check from the insurance company so I could pay for the car and since we were right in the middle of the holidays, of course the ball was dropped on the insurance side. I stopped in to chat with Aaron (on a recommendation from two different people) and he was helpful, understanding of the situation I was in, and helped the process be smooth and as pain free as possible. They were very flexible with the financing since I (still) don't have a check from the insurance company but did everything they could including working with my credit union directly to get me back on the road. Every time I stopped in, I was greeted by one of the sales guys. They were all helpful, friendly and courteous. I would highly recommend working with Aaron, he's knowledgeable and asked questions to understand my needs before recommending a vehicle. More

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Worst customer experience with Mazda of Roswell dealership! I have no option, but to post this on after so many months of wait from the dealership and no resolution.This refers to my customer experience at a M I have no option, but to post this on after so many months of wait from the dealership and no resolution.This refers to my customer experience at a Mazda dealership in Roswell,GA and non refund of my $1000.00.I happen to visit this dealership probably on July 23rd or 24th. I met the sales rep Desmond (new guy at the dealership) and showed me a new Mazda 6 2015 and then we came down to discussing the price. This was handled by the finance manager- Mr. Louis. The car which I selected was not in stock and was at some other Dealership in Florida.-Model Mazda 6 2015 color-Blue reflex with VIN no.JM1GJ1VXXXX. After we negotiated the prices, I was made to sign the agreement that day and pay the "advance" with the delivery receipt if I wanted the car in 2 days. The dealership promised me of getting the car in 2 days-July 27th.Trusting the dealership, I signed the agreement and got the paperwork done. On the July 27th-I was told that the Car was unavailable and cannot be delivered as promised. During the conversation, I was told by Desmond (Sales rep) that the Car which was in Florida is currently at another dealership in GA(Mall of GA dealership) and cannot be transferred. To my dismay, they did not even initiate the transfer after I signed the agreement on July 24th as they themselves did not have the confirmation from the other dealership. Finally, after heated arguments and derogatory remarks used by the delaership's finance manager-Louis, I am told that the car is not available and I have to purchase a new/another car for a higher price. I refused to accept that as a solution and left the dealership. My $1000.00 are still in dispute till date as they have refused to pay me back.The credit card company Chase has reported back to me saying that as per the dealership, the car was delivered to me and "I" returned the car. The proof is the delivery note signed by me (My mistake trusting them).Also, the credit card receipt mentions that "no refunds on down payments or advances". I have paid for something which I have never got from the dealership and they till date refuse to give my money back!!! The people at dealership has tricked me to buy the car that they never had and have been really rude, harsh and unresponsive. Especially Mr.Lious and Mr.Desmond. I need resolution as my credit card company has charged me $1000. I Just cannot believe that a dealership can go so low and behave like this with a customer...#badcustomerexperience #feelingcheated #mazdaexperience #fail #customerservice More

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Excellent Service I just bought a new Mazda CX5 from Mazda of Roswell and it was the best car buying experience of my life. All the upfront leg work was done over the p I just bought a new Mazda CX5 from Mazda of Roswell and it was the best car buying experience of my life. All the upfront leg work was done over the phone as I live 300 miles away. They didn't give up until they found the exact car in the color I wanted which is something my local Mazda dealership could not do. They kept in constant contact with me for the nine days from beginning to end and when I reached Atlanta all the paperwork was ready. I loved working with them and I love my car. I would recommend Mazda of Roswell to everyone!!!! More

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Excellent overall experience at Mazda of Roswell My daughter and I had an exceptionally positive experience at the Roswell Mazda dealership, from beginning to the decision to choose a car. Each pers My daughter and I had an exceptionally positive experience at the Roswell Mazda dealership, from beginning to the decision to choose a car. Each person with whom we encountered during our visits was professional, highly personable and extremely responsive. From our first contact to the manager of the dealership, we were treated with immense respect and attentiveness to our needs. We highly recommend this dealership for all of the reasons, including the fact that the Mazdas are excellent cars. More

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This dealership was outstanding! As a single professional woman at a car dealership, I have never been treated with such respect! They were knowledgable, professional and absolutely no pressure professional woman at a car dealership, I have never been treated with such respect! They were knowledgable, professional and absolutely no pressure sales. They were able to work with a complicated financial situation and find a quality car within my budget. Everyone in the dealership was friendly. I highly recommend Mazda of Roswell. Thank you! More

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