I am always pleased with that Luke handles my questions.
Russ Darrow has been good and fair to me
Russ Darrow has been good and fair to me
More
by CBEISSER
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come!
Chad Ellis
chad.ellis@russdarrow.com
This location had top notch customer service from start
to finish. When I called to schedule an oil change for my Jeep, they were very friendly and offered many open appointment times, even the next day. I
to finish. When I called to schedule an oil change for my Jeep, they were very friendly and offered many open appointment times, even the next day. I was able to drop my vehicle and keys after hours. The oil change occurred early the following day and I even received a text message with a video of the walk through check occuring under my lifted car, going point by point showing me each cleared system. This was unexpected and really cool! When I went to pick up the car, 3 separate staff greeted me when they saw me and walked me to the cashier's window. Top notch from start to finish, I wish every dealership was this good, truly. Nice job guys, keep it up.
More
by Tpw8500
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon!
Chad Ellis
chad.ellis@russdarrow.com
We were stranded on our way home to Canada and Nate was
so helpful, he and the tech worked diligently to help diagnose our Promaster to get us back on the road! Thank you so much for your help!!
so helpful, he and the tech worked diligently to help diagnose our Promaster to get us back on the road! Thank you so much for your help!!
More
by MCKENZIE.ROBERT23
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon!
Chad Ellis
chad.ellis@russdarrow.com
I came in for an oil change and my experience went
without delay. The staff is friendly, professional, and accommodating. Thanks
without delay. The staff is friendly, professional, and accommodating. Thanks
More
by Marc
Verified Customer
Verified Customer
Other Employees Tagged:
And co.
Aug 12, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Chad Ellis
chad.ellis@russdarrow.com
Great service experience from the check in, waiting room
and check out from the oil change.
and check out from the oil change.
More
by MRPERINO
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Chad Ellis
chad.ellis@russdarrow.com
Purchased Jeep here in 2020.
Great vehicle Excellent service !
Your staff go the extra mile!!
Thank you.
Great vehicle Excellent service !
Your staff go the extra mile!!
Thank you.
More
by VLBWESTRICH
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Chad Ellis
chad.ellis@russdarrow.com
Lucas and his team were able to diagnose a difficult
problem with my truck. Lucas had great and prompt communication with me. He's awesome!
problem with my truck. Lucas had great and prompt communication with me. He's awesome!
More
by MARK.LUKOSAITIS
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Chad Ellis
chad.ellis@russdarrow.com
Very pleased with services and very happy with the way my
car was attended to
car was attended to
More
by AGBA4U
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else.
Chad Ellis
chad.ellis@russdarrow.com
I had a 11:00 am appointment for a oil change and tire
rotation. That took 1 and a half hours .with that being said. I have always been happy with the service. THANK YOU
rotation. That took 1 and a half hours .with that being said. I have always been happy with the service. THANK YOU
More
by SKIJIM54
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else.
Chad Ellis
chad.ellis@russdarrow.com
Very knowledgeable service advisors.
And technicians, they always.gets the job done. And in a timely manner
And technicians, they always.gets the job done. And in a timely manner
More
by ROCKDRUMMER63
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Russ Darrow Chrysler Dodge Jeep RAM of Madison responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else.
Chad Ellis
chad.ellis@russdarrow.com