Lucas Sorensen | Page 2

Over promised and under delivered. The people were very friendly, but unable to resolve the issue despite noting they ordered the part and kept my car overnight. When it came time to The people were very friendly, but unable to resolve the issue despite noting they ordered the part and kept my car overnight. When it came time to fix both issues the parts were not available. It was disruptive to be without my car for two days when absolutely no work was done. More

by julieturso Verified Customer Verified Customer

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Service guy was fine but to claim battery replaced and wasn't and then leave battery terminal loose is crazy. Lucas was fine but tech was trash. wasn't and then leave battery terminal loose is crazy. Lucas was fine but tech was trash. More

by Goldfinger515 Verified Customer Verified Customer

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Chris and the team of professionals around him were excellent to work with. In my opinion they went above and beyond to help us get the deal done. I drove 9 hours to get my new truck and would do it ag excellent to work with. In my opinion they went above and beyond to help us get the deal done. I drove 9 hours to get my new truck and would do it again after my first experience working with them. More

by nick.friedt Verified Customer Verified Customer

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At first I was confused by the damage that was described n that it wasn't covered by my service contract and after a week or so a service person told me to call my auto insurance, that I didn't know would p n that it wasn't covered by my service contract and after a week or so a service person told me to call my auto insurance, that I didn't know would pay, if I had been told early on, my car would have been fixed earlier than 3 week. But happy with the results. Thanks! More

by gchernandez45 Verified Customer Verified Customer

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Oil change was fine but why wasn't I told about about a major recall when I was there??? Received recall notice in mail the next day major recall when I was there??? Received recall notice in mail the next day More

by Treestumpbvd Verified Customer Verified Customer

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I had a great experience at Lake Ford. Great dealership, great service. Very good, very nice! Great dealership, great service. Very good, very nice! More

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Start to finish my car buying experience at Lake was fantastic. Everyone I dealt with was personable, knowledgeable and easy to talk to. Will absolutely buy from Lake again fantastic. Everyone I dealt with was personable, knowledgeable and easy to talk to. Will absolutely buy from Lake again More

by smbahr Verified Customer Verified Customer

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Initial service Advisor kinda blew me off. Lucas took care of me immediately seeing me. No pressuring me for non needed service! Will be going back to him! Lucas took care of me immediately seeing me. No pressuring me for non needed service! Will be going back to him! More

by Mark H. Verified Customer Verified Customer

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Fast service. Had me in and out in around 1 hour Excellent communication from the team as well Had me in and out in around 1 hour Excellent communication from the team as well More

by nealdesai98 Verified Customer Verified Customer

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Micah was amazing and I love lake ford there amazing there appreciate everything they do there appreciate everything they do More

by ROYJONES_KO Verified Customer Verified Customer

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